Napleton Kia of Fishers

Worst customer service of my life. I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission h I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission has failed twice. That is not even the biggest problem. The service manager Robert Bowers will not return phone calls. The first time the transmission failed after repair the vehicle sat in the lot and I got no updates on when it would be looked at or repaired. I left voicemail after voicemail with absolutely no communication. I was finally able to speak to someone and get an update that they had pulled the transmission and it was being repaired. More time passed. More voicemails left. After weeks of just wanting some communication I left a google review . I was contacted within 10 minutes . I was provided with a rental car. A few weeks later with no updates or communication from the service department at all, my car was finally finished and I was able to pick it up. Flash forward to a few weeks ago. It appears that the transmission is failing again . Only this time it is not drivable to get to the dealership. Same story. Voicemail after voicemail wanting to discuss options with Mr Robert Bowers. No effort on Mr Bowers part to answer a call or return a voicemail. Today I spoke with a Dominique that said he would place my on hold and have me speak with Bowers on the phone to get some resolution. I was disconnected when he placed me on hold I left a voicemail for both Robert Bowers and Dominique and neither returned the call. I just have a few questions. One would be could you please cover a tow and a rental and fix my car properly or two would be just refund my money. This being ignored is dehumanizing. I feel like a bill collector every time I leave a voicemail . That is not reflective of who I am More

Absolutely in love with my new Kia Carnival, salesman Juan Garcia helped answer any questions we had and greatly helped us get to where we needed to make our family car purchase. He was respectful and p Juan Garcia helped answer any questions we had and greatly helped us get to where we needed to make our family car purchase. He was respectful and patient with our decision. Thank you Juan, we are excited. More

While shopping for a new to me vehicle, Trenton Shannon went above and beyond to help discuss my options for the features I wanted. He was extremely helpful for me to understand the process that goes on be went above and beyond to help discuss my options for the features I wanted. He was extremely helpful for me to understand the process that goes on behind the scenes. My expectations were achieved and I am looking forward to interacting with Trent in future purchases to come. I will advise anyone to ask for him to assist in purchasing their vehicle! 5 star employee and person! More

Thank you Ava at KOF for your help today - I am so inlove with my new Sportage with my new Sportage More

I wanted to check out a new Telluride, but unlike other Kia stores, this one had some in, and they had a few in stock, and had all the trims. They didn't have the color I wanted, but went the extra mile to Kia stores, this one had some in, and they had a few in stock, and had all the trims. They didn't have the color I wanted, but went the extra mile to secure the color that I wanted, and called me after I left to tell me that it was coming in the next day. Thank you cannon and dominic for going that extra step for me! More

When looking for a car for my sister, she came across Cannon at the gas station, he told her that he was headed back to work, and that we should come with him. We followed him back the the dealership. He Cannon at the gas station, he told her that he was headed back to work, and that we should come with him. We followed him back the the dealership. He showed her a few different things. But she eventually settled on the Lexus RX350. Thank you Cannon and dominic for helping up make this decision. More

Had a very pleasant experience with this dealership. I appreciate the transparency and straight forward, no pressure approach that my salesman ken gave. Thank you guys for your help, and I will be back. I appreciate the transparency and straight forward, no pressure approach that my salesman ken gave. Thank you guys for your help, and I will be back. More

i absoultely love the people here, cannon my salesman went out of his way to find a telluride for me with all the options i wanted and none of the options i didnt want went out of his way to find a telluride for me with all the options i wanted and none of the options i didnt want More