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Napleton Kia of Fishers
Fishers, IN
420 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 420 reviews
March 24, 2020
Easiest car buying experience I've ever had I found this vehicle online through USAA's car buying service and immediately fell in love. Coming from a few states away, one would think this is a l I found this vehicle online through USAA's car buying service and immediately fell in love. Coming from a few states away, one would think this is a logistical nightmare however Rachid and Napleton Kia made it easy. After submitting a request online for more information, Rachid reached out to confirm the vehicle was still available and was easy to work with for getting things set up for a test drive. Upon arrival, the vehicle was cleaned and ready for presentation, everyone at the dealership was friendly and made you felt like a valued customer. They made the process of buying a car easy and I would definitely reach out to Rachid/his team when its time for a new vehicle. More
by jonnyp500
March 23, 2020
Nate met me at the door and took care of all my needs from the first moment I arrived! He couldn't have been more accommodating. Thank you so much! from the first moment I arrived! He couldn't have been more accommodating. Thank you so much! More
by labanach
Employees Worked With
March 22, 2020
Good people over at Napleton Kia of Fishers! They are friendly and transparent about their prices, and explain what things are and how things work. Devin and Ty were both very helpful in the sales depart friendly and transparent about their prices, and explain what things are and how things work. Devin and Ty were both very helpful in the sales department. More
by jordan123
March 19, 2020
We had a great experience with Napleton. Devin and Flexis were great. We had never dealt with this dealership before. Awesome especially with the Covid virus. Everything was clean and they made sure we were were great. We had never dealt with this dealership before. Awesome especially with the Covid virus. Everything was clean and they made sure we were comfortable More
by payab1
March 15, 2020
What a great group to work with! Mykal, Matt and Chris were all able to help me to find the upgrade and deal I was looking for without any pressure. Shout out to the service team too! I know they all do a were all able to help me to find the upgrade and deal I was looking for without any pressure. Shout out to the service team too! I know they all do amazing work. More
by jess20
March 14, 2020
The sales guy was great. He was honest and extremely helpful. Being a Kia dealership he did not have much experience with trucks but he was able to find the necessary information. helpful. Being a Kia dealership he did not have much experience with trucks but he was able to find the necessary information. More
by Zachfohl
March 13, 2020
Rachid was very nice and knowledgeable.He Came in on his day off to take care of us. I would recommend anyone interested in purchasing a new or used Kia to go see Rachid! day off to take care of us. I would recommend anyone interested in purchasing a new or used Kia to go see Rachid! More
by bullock_m71
Employees Worked With
March 13, 2020
Great service, prompt response time to questions and streamlined process for the vehicle purchase! Very knowledgeable staff! I would highly recommended Napleton Kia of Fishers!! streamlined process for the vehicle purchase! Very knowledgeable staff! I would highly recommended Napleton Kia of Fishers!! More
by devanush
March 10, 2020
I really enjoyed my experience working with Devin At Napleton. He was patient with me wanting to do my homework and he was knowledgeable about the cars. I will definitely be back and will refer my frien Napleton. He was patient with me wanting to do my homework and he was knowledgeable about the cars. I will definitely be back and will refer my friends. Chris in financing was wonderful and resourceful as well. More
by m2mattox
March 09, 2020
I had a excellent experience today and prior visits. Andy in service always makes sure I am taken care of. He goes above and beyond. Devin could not have been mote helpful. These gentleman are a asset to you in service always makes sure I am taken care of. He goes above and beyond. Devin could not have been mote helpful. These gentleman are a asset to you. More
by Sara.darts
