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Napleton Kia of Fishers
Fishers, IN
419 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 419 reviews
February 25, 2020
Rachid made our car buying experience pleasant from start to finish. He was knowledgeable about the vehicle and patient in answering all of our questions. We did not buy the vehicle the first time we went to to finish. He was knowledgeable about the vehicle and patient in answering all of our questions. We did not buy the vehicle the first time we went to the dealership. Rachid was appropriate with his follow up, which made it easy to return and purchase the vehicle from him and Napleton. When we got to the price negotiation, Matt joined Rachid and did an excellent job discussing options to make sure we made a good decision for our family. He was straightforward and fair. More
by chad.jarred.miller
February 24, 2020
Rachid was professional, but each purchase made here always involved me doing excessive follow up to complete the purchase. I have a very Neutral recommendation. always involved me doing excessive follow up to complete the purchase. I have a very Neutral recommendation. More
by Buyer19
February 24, 2020
Rachid was very helpful and knowledgeable! Did great answering all of my questions, and knew exactly how to find what I was looking for! Definitely recommend Rachid and this dealership! answering all of my questions, and knew exactly how to find what I was looking for! Definitely recommend Rachid and this dealership! More
by Corrinamaelee
Employees Worked With
February 24, 2020
Rachid is clearly a superstar! Rachid is knowledgeable, no pressure, and very patient. An expertise in his field and has made this whole process an easy one! no pressure, and very patient. An expertise in his field and has made this whole process an easy one! More
by Sdavis
Employees Worked With
February 23, 2020
Nate was great. Really helped out and was very professional. He displayed excellent knowledge concerning the vehicle we were looking for! We plan to return again! professional. He displayed excellent knowledge concerning the vehicle we were looking for! We plan to return again! More
by Mrs.blakley87
Employees Worked With
February 23, 2020
Friendly and knowledgeable guys. Everything was done in a timely manner, all great! All our questions were answered to full satisfaction. Before we left, the car features were fully explained and we were goo timely manner, all great! All our questions were answered to full satisfaction. Before we left, the car features were fully explained and we were good to go. More
by rcabot
February 22, 2020
We had great service with a professional and polite employee. He explained everything in detail and was very nice. The atmosphere is very welcoming too. employee. He explained everything in detail and was very nice. The atmosphere is very welcoming too. More
by aprilthacker
Employees Worked With
February 22, 2020
Great dealership. Looks very clean and friendly staff. Highly recommend this dealership. Nathan helped us with making the correct choice that best suits us. Great service. Highly recommend this dealership. Nathan helped us with making the correct choice that best suits us. Great service. More
by Tinus
Employees Worked With
Other Employees :
Dori Cooper, John Francek, Harrison Brown
February 20, 2020
We had great service all around from the time we walked in until we signed for the car. Devin did a great job answering all our questions and informing us of all the options. We loved our experience here. in until we signed for the car. Devin did a great job answering all our questions and informing us of all the options. We loved our experience here. More
by AlishaGibbs
February 16, 2020
I worked with Ty Gregg on a used Toyota tacoma. I could not get in until the weekend so he took the truck off the line and hid the keys. Great guy great deal not get in until the weekend so he took the truck off the line and hid the keys. Great guy great deal More
by Bstone_
