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Napleton Kia of Fishers
Fishers, IN
422 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 422 reviews
January 06, 2020
Courteous service. Nate was clear and detailed in explanation of process. Pleasurable visit and transaction. The best car buying experience I have had to date. Will recommend to others. explanation of process. Pleasurable visit and transaction. The best car buying experience I have had to date. Will recommend to others. More
by matthewpaulp1973
Employees Worked With
January 04, 2020
Awesome experience, answered all my questions (I had a lot) and was able to work with me on all my needs very quickly. First time brand spanking new car buyer and very pleased with the whole experience! lot) and was able to work with me on all my needs very quickly. First time brand spanking new car buyer and very pleased with the whole experience! More
by lmuehl12
Employees Worked With
Kyle
January 03, 2020
As a woman, I have received such fair, kind, and respectful treatment with each and every visit to the service center at Kia of Fishers. I have been treated as a "dumb woman" by service reps at car respectful treatment with each and every visit to the service center at Kia of Fishers. I have been treated as a "dumb woman" by service reps at car dealerships in the past, and it was infuriating. Not here! Every time I come in, I know that I am going to be greeted with a smile and treated like a VIP! I've had outstanding experiences with with Chris (service manager) throughout the years and was wondering if I would receive the same level of service with a newer face, Nick. Nick won me over the first time he and I met. Like Chris, Nick always greets me with a smile, remembers my name, and I love his easy going personality. Whether I'm there for an oil change for my 2019 Sorento, or a costly repair on my older Kia Optima, I always receive customer service that exceeds my expectations. It feels more like dropping in to visit with old friends, than a trip to a service department in a car dealership. This is how it should be everywhere, but unfortunately, it's becoming more and more rare. I'm so thankful for their outstanding customer service I know I can count on time and time again! More
by Shelena
January 02, 2020
Great price and staff Not only was I given a great no haggle price, Nathan was very helpful in answering my questions. Plus the finance department was great! Would recommen Not only was I given a great no haggle price, Nathan was very helpful in answering my questions. Plus the finance department was great! Would recommend to anyone looking for a new ride (new or used). More
by Rylwood
December 30, 2019
Andy and Nick are awesome! My service and recall was done lighting fast. Very positive experience and will be back!! Great guys and very friendly lighting fast. Very positive experience and will be back!! Great guys and very friendly More
by tinacooper1972
December 28, 2019
Outstanding customer service! Outstanding service from being welcomed by Nick in service for a simple oil change and providing updates along the way. It was quick check in, service Outstanding service from being welcomed by Nick in service for a simple oil change and providing updates along the way. It was quick check in, service time, and checkout. Andrew was also engaging and helpful! The entire service team was just so inviting and kind. I also saw Ty, my sales advisor who sold me my current car and he recognized me, remembered my car, and engaged in conversation remembering details about our conversation during my sales experience that blew me away. Overall, amazing customer service! I also want to make note that Chris, in finance has been helping me for nearly a month with a tedious gap insurance claim and I can’t speak highly enough with how helpful he’s been. The staff at Napleton Kia of Fishers truly go above and beyond. More
by Sara Arnold
December 27, 2019
Nate did an excellent job with us in the purchase of our new Sportage with his professionalism, knowledge and customer service. Nate is an excellent salesman. We appreciated his patience and facilitation new Sportage with his professionalism, knowledge and customer service. Nate is an excellent salesman. We appreciated his patience and facilitation of the purchase. We will recommend him to friends. More
by BobKirsch
Employees Worked With
December 27, 2019
Nathan Allen at Kia Napleton We purchased a Kia Sportage SX from Nate today. He took the dread out of purchasing a car. He worked with us and listened to our wants in a vehicle We purchased a Kia Sportage SX from Nate today. He took the dread out of purchasing a car. He worked with us and listened to our wants in a vehicle and made the buying process stress free. He is an excellent salesman. We will definitely recommend him to others. Thank you, Nate and Kia Napleton! More
by ppk2dog
Employees Worked With
December 27, 2019
My wife and I had Mykal Price. He is a very good gentleman to work with. He listened to my concerns, and was able to make our experiencing with buying from Napelton Kia excellent! Highly recommend c gentleman to work with. He listened to my concerns, and was able to make our experiencing with buying from Napelton Kia excellent! Highly recommend coming here! Will definitely be back in the future! More
by First Mini Van
December 27, 2019
Nate is always friendly, professional and easy to work with! We’ve bought 3 KIA’s from him and would highly recommend him & the dealership! with! We’ve bought 3 KIA’s from him and would highly recommend him & the dealership! More
by Fentons4
Employees Worked With
