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Napleton Kia of Fishers
Fishers, IN
425 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 425 reviews
December 11, 2019
They sell cars with defects Please do NOT use this dealership, as they do not hire quality techs to work on vehicles! They sold my car (brand new car) with an oil leak! After s Please do NOT use this dealership, as they do not hire quality techs to work on vehicles! They sold my car (brand new car) with an oil leak! After several times going back to the dealer they were able to finally fix the problem! Then I made the mistake of going back for an oil change many months later, and they removed the coolant cap and never replaced it!! I seriously believe these techs are on drugs or are just plain negligent. You will not enjoy dealing with the "service" department, as they are clueless and should not be working on vehicles. They only care about the sale, after that you can forget about "quality" service from this dealer. Do not fall into the trap pf using this dealer, you will regret that decision. Find a reputable dealer. AVOID NAPLETON like the plague. More
by tonys
Employees Worked With
Jen Nazarian, Russ Ondo
November 02, 2019
Hassle free process Tony was a straight shooter who made what could be a difficult decision quite easy. I felt like he listened to what I wanted and explained everything Tony was a straight shooter who made what could be a difficult decision quite easy. I felt like he listened to what I wanted and explained everything thoroughly. More
by review
Employees Worked With
Harrison Brown, Tony Wood
November 01, 2019
Fantastic Sales Tony was an absolute delight to work with! He listened carefully as I described what I was looking for in a car and immediately addressed my concerns Tony was an absolute delight to work with! He listened carefully as I described what I was looking for in a car and immediately addressed my concerns and tried to find solutions. This is my first experience buying a car and I'm afraid I gave Tony a bit of a rough time, but he took it all in stride with a smile and good humor. Over the past three days, Tony has proven himself trustworthy and I know he has gone above and beyond to advocate for me and get me the best possible deal for my car. I am thrilled to say that after years of wanting one, I will be driving away in a gorgeous black Nissan Altima (who I have already christened "Black Beauty")! I will certainly be sending friends and family to Napleton and to Tony in particular for their car purchasing needs! More
by PleasedNissanOwner
Employees Worked With
Tony Wood
October 19, 2019
Most unprofessional dealership ever!!! Avoid this dealer at all cost! They will lie and cheat just to sell a car. Then management will suck your calls. I would not send my worst enemy to th Avoid this dealer at all cost! They will lie and cheat just to sell a car. Then management will suck your calls. I would not send my worst enemy to them. More
by Kasper
Employees Worked With
Russ Ondo
August 07, 2019
Bait and switch Mykal at Napleton Kia of Fishers pulled a bait and switch on me and now the manager will not take or return my calls. When Mykal showed me the price b Mykal at Napleton Kia of Fishers pulled a bait and switch on me and now the manager will not take or return my calls. When Mykal showed me the price break down the incorrect model. He promised it was the model we were discussing and this was just an error on the sheet. After four hours in the building and a migraine, I did not notice in finance that the car was actually an entirely different model we had not discussed. Napleton claims no responsibility and the manager is sending me to voicemail with no return call. I will absolutely never purchase another Kia because of this poor customer service. If you want a Kia- go to a different dealer. More
by UnhappyKiaOwner
Employees Worked With
Mykal Price
July 15, 2019
Good experience! I got my car from Napleton Kia of Fishers this summer. Devin was very helpful in helping me find the right vehicle. I definitely will recommend to m I got my car from Napleton Kia of Fishers this summer. Devin was very helpful in helping me find the right vehicle. I definitely will recommend to my family and friends!!! Thank you. More
by Danielusajf
Employees Worked With
Devin Conatser
July 13, 2019
Awesome service on our new purchase Mycheal Price beat salesman I have ever dealt with, everyone very friendly and professional, Highly reccomend , and will be ret on our new purchase Mycheal Price beat salesman I have ever dealt with, everyone very friendly and professional, Highly reccomend , and will be return buyer More
by Chbarber1
Employees Worked With
Mykal Price
June 24, 2019
I purchased a brand new Optima and Mykal was fantastic I came to this Kia looking for a new car and to trade in my 2016 Elantra and Mykal was phenomenal. He was not your typical pushy and overly aggressive I came to this Kia looking for a new car and to trade in my 2016 Elantra and Mykal was phenomenal. He was not your typical pushy and overly aggressive car salesman. He was extremely friendly and was able to meet all of my needs! More
by Brad8137
Employees Worked With
Chris in finance and harrison in management, Mykal Price
June 24, 2019
2014 used Kia sportage Mykal Price helped my 87 year mom get a new used car. Very nice. Very helpful. All around great experience. Got there at 3pm out by 5pm. Mykal Price helped my 87 year mom get a new used car. Very nice. Very helpful. All around great experience. Got there at 3pm out by 5pm. More
by Mozziman
Employees Worked With
Mykal Price
June 08, 2019
Very un-professional This has been the worst experience ever! The sales team has poor communication. The finance team pass the buck. The GM was involved and didn’t return This has been the worst experience ever! The sales team has poor communication. The finance team pass the buck. The GM was involved and didn’t return calls as well. Still waiting on the title work and the car was purchased almost two months ago. If you are looking to buy a car, go somewhere else! More
by Disgruntled1
Employees Worked With
Chris, Frankie Dominquez, Russ Ondo
