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Napleton Kia of Fishers

Fishers, IN

Overview
Employees
Reviews
Vehicles
3.9
425 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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13417 Britton Park Rd

Fishers, IN

46038

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Showing 425 reviews

March 26, 2018

Customers are not a priority!!! This dealership has the most arrigant sales and management staff. Please save yourself sometime and energy and find another dealership. They do not re More

by Not going to be repeat customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager, Devin Imel, BJ Knapke, Jen Nazarian
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March 13, 2018

Purchased a 2015 kia optima Harrison Brown was an absolutely amazing salesman to work with, he answered all questions asked with no confusion. He was also willing to go the extra More

by Guythatboughtacar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Brown
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February 07, 2018

So helpful and kind I was going to be over the miles on a my current lease and Larry, Mike and Allen we so helpful in helping me get into a better situation. They were so More

by Staci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Imel, Mike Lawton, Larry Lybarger
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January 03, 2018

Easy and honest I’ve been at the service department three times within the last year, every time I left with excellent experience, issues won’t come back, Service was More

by Raouf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
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October 15, 2017

Bought used car Completely terrible service car had problem took it back 2 days later kept my car for 3 weeks still having problems they will not fix they will not re More

by James Pruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Imel, BJ Knapke
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