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Napleton Kia of Fishers
Fishers, IN
422 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 422 reviews
November 16, 2022
I came in looking for a quality used vehicle and was pleased with their Sales team who greeted us. They understood my needs, price point and were honest upfront. Ramsey, their sales manager was extremel pleased with their Sales team who greeted us. They understood my needs, price point and were honest upfront. Ramsey, their sales manager was extremely kind and got me approved and with keys in hand quickly. I highly recommend Napleton Kia of Fishers for your new or used car needs. Quality vehicles and sales team who goes above and beyond. Thank you! You have a lifetime customer. More
by amyt91381
Employees Worked With
October 25, 2022
I do not know how any of these other people can rate this dealership with 4 or 5 stars. Their sales team do not know how to handle issues that arise and their customer service skills are terrible. They make dealership with 4 or 5 stars. Their sales team do not know how to handle issues that arise and their customer service skills are terrible. They make promises they do not keep, have very poor communication with their customer and offer no help in getting a refund of a CASH deposit. If you want good customer service and peace of mind knowing that the dealership would stand behind any problems, then this is NOT the dealership to use. More
by cacroy5
Employees Worked With
Anthony Pappas
October 17, 2022
My family has bought multiple vehicles from this dealership. Since the change in GM, there has been an atmosphere of vibrance and excitement there. It makes the car buying experience less stressful, dealership. Since the change in GM, there has been an atmosphere of vibrance and excitement there. It makes the car buying experience less stressful, and depending on whether or not Delwin is controlling the Spotify, you're in great musically. You guys get it! More
by Delbrook28
Employees Worked With
Delwin Brookins
October 05, 2022
Got a car there a month ago and It has had too many problems. Don't buy from them!! problems. Don't buy from them!! More
by mandela6628
Employees Worked With
September 15, 2022
I have had my routine maintenance done here on a few different vehicles. Different makes from Kia as well. They have always had them done quickly, and were very courteous. different vehicles. Different makes from Kia as well. They have always had them done quickly, and were very courteous. More
by scherermatt75
Employees Worked With
Liz Smith, Joe Chappelow, Sean Campbell
September 12, 2022
I set up an appointment to see a 2023 Kia Soul at 6:00PM. I received emails throughout the day and a welcome video in the afternoon. I drove an hour through rush hour traffic only to be told that the vehic I received emails throughout the day and a welcome video in the afternoon. I drove an hour through rush hour traffic only to be told that the vehicle was "sold this morning". It is obvious that this vehicle has been sold for a while as it is the only listing in the area. They are showing sold inventory to get people into the dealership. More
by John M
Employees Worked With
Internet Sales Manager
