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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,857 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,857 reviews
December 11, 2015
New Sorento Ricky n Bob gave me every detail about my vehicle and Bob jus reassured Ricky words on the leading option. I left out feelin like I made the best deci Ricky n Bob gave me every detail about my vehicle and Bob jus reassured Ricky words on the leading option. I left out feelin like I made the best decision possible for myself. Thanks Napleton KIA More
by S.golembeck23
Employees Worked With
Ricky Ledesma
December 10, 2015
zuvonte was awesome I was impressed by zuvonte and his manager kurt in getting me the perfect car. The Finance was great Tim explained everything. I will be back and I wi I was impressed by zuvonte and his manager kurt in getting me the perfect car. The Finance was great Tim explained everything. I will be back and I will send referrals. More
by 4JILLA
Verified CustomerEmployees Worked With
December 10, 2015
Great dealer everything was explained and the place was clean staff was nice and I got a great car even with my credit situation. Will definitely recommend dealer everything was explained and the place was clean staff was nice and I got a great car even with my credit situation. Will definitely recommend to other thanks. More
by AGAME18
Employees Worked With
December 07, 2015
Stan is the man! I really appreciated his patience with me. This is the first car I've bought in 17 years and I was so nervous and didn't know what to expect. To my su I really appreciated his patience with me. This is the first car I've bought in 17 years and I was so nervous and didn't know what to expect. To my surprise, it was a easy and fun process. Thanks Stan! More
by VERONICASALGADO393
Employees Worked With
Stan Gibson
December 07, 2015
Good Experience I was very pleased with my sales person Latonia Akinyemi. She was very knowledgeable and patient. She is the reason I brought a new car. Thanks Latoni I was very pleased with my sales person Latonia Akinyemi. She was very knowledgeable and patient. She is the reason I brought a new car. Thanks Latonia! More
by jwright
Employees Worked With
Latonia Akinyemi
December 05, 2015
Awesome I was so undecided when I walked in. Mario and Kendall did a good job of pointing me in the right direction. I love my new truck! I was so undecided when I walked in. Mario and Kendall did a good job of pointing me in the right direction. I love my new truck! More
by CrystalV21
Employees Worked With
Kendall
December 05, 2015
Awesome Always a great experience at Napleton Kia they make your feel welcome never any pressure friendly and work with your needs and wants that best fit u I Always a great experience at Napleton Kia they make your feel welcome never any pressure friendly and work with your needs and wants that best fit u I even brung in my small dog and there was no complaints Napleton Kia is like my adopted family More
by Shalondadon
December 05, 2015
First New Car! Andre Kimbrough is the BEST sales person at KIA! I recommend him if you are looking to purchase your vehicle!!!!!! Overall the customer experience was Andre Kimbrough is the BEST sales person at KIA! I recommend him if you are looking to purchase your vehicle!!!!!! Overall the customer experience was OUTSTANDING!!!!! More
by Elveda
Employees Worked With
Andre Kimbrough
December 04, 2015
Service department treats you horrible after you own the car The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, recall or defect on your brand new. I purchased a new Hyundai Sonata and had it six months with many problems, recalls and air bad defects so after many complaints I was advised to switch out my brand new car and start a whole new loan to finance another brand new Sonata (6 months of car payments gone down the drain). Now this car has been giving me problems and again recalls, so when I take my care to the service department I have to fight with them to honor my warranties, I am often inconvenienced with many trips to the dealers, long waits for repairs and there is never a loaner available. I spoke with the General Manager Ziggy ( they would only give me the first name) that would cut me off when trying to explain my case and could only tell me that "things break on cars there's nothing I can do about that", no apology for the inconvenience, no attempt to compensate, but very sarcastic and unprofessional. Needless to say I will never purchase a car from HYUNDAI again since things break on new cars and customers are left with many trips and long waits at the dealers! They treat you like royalty when you walk in to purchase the car but that goes down the drain when you become the car owner. There has not been one time that I walked into the service department and there wasn't an unhappy customer, even the cashier gave me a number to report the way they treat customers. Just sad! More
by voice for customers
December 03, 2015
Very Good Kendall did an awesome job helping me out in my difficult situation. Find in me the perfect car. I greatly appreciate his patience and understanding. Kendall did an awesome job helping me out in my difficult situation. Find in me the perfect car. I greatly appreciate his patience and understanding. I recommend him to any and everybody More
by MilesW56
Employees Worked With
Kendall
