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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,850 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,850 reviews
December 05, 2015
First New Car! Andre Kimbrough is the BEST sales person at KIA! I recommend him if you are looking to purchase your vehicle!!!!!! Overall the customer experience was Andre Kimbrough is the BEST sales person at KIA! I recommend him if you are looking to purchase your vehicle!!!!!! Overall the customer experience was OUTSTANDING!!!!! More
by Elveda
Employees Worked With
Andre Kimbrough
December 04, 2015
Service department treats you horrible after you own the car The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, recall or defect on your brand new. I purchased a new Hyundai Sonata and had it six months with many problems, recalls and air bad defects so after many complaints I was advised to switch out my brand new car and start a whole new loan to finance another brand new Sonata (6 months of car payments gone down the drain). Now this car has been giving me problems and again recalls, so when I take my care to the service department I have to fight with them to honor my warranties, I am often inconvenienced with many trips to the dealers, long waits for repairs and there is never a loaner available. I spoke with the General Manager Ziggy ( they would only give me the first name) that would cut me off when trying to explain my case and could only tell me that "things break on cars there's nothing I can do about that", no apology for the inconvenience, no attempt to compensate, but very sarcastic and unprofessional. Needless to say I will never purchase a car from HYUNDAI again since things break on new cars and customers are left with many trips and long waits at the dealers! They treat you like royalty when you walk in to purchase the car but that goes down the drain when you become the car owner. There has not been one time that I walked into the service department and there wasn't an unhappy customer, even the cashier gave me a number to report the way they treat customers. Just sad! More
by voice for customers
December 03, 2015
I found my red kia forte My experience with Andrew Kimbrough at Napletann Kia good experienceme found my car that I can get around and worrying about my car breaking down gre My experience with Andrew Kimbrough at Napletann Kia good experienceme found my car that I can get around and worrying about my car breaking down great he was a good salesperson More
by juicey
Employees Worked With
andre kimbrough
December 03, 2015
Very Good Kendall did an awesome job helping me out in my difficult situation. Find in me the perfect car. I greatly appreciate his patience and understanding. Kendall did an awesome job helping me out in my difficult situation. Find in me the perfect car. I greatly appreciate his patience and understanding. I recommend him to any and everybody More
by MilesW56
Employees Worked With
Kendall
December 01, 2015
I Love my new car My overall experience was wonderful my salesman was very nice in helping me to purchase a vehicle he worked with me all the way I love my car Mr kimb My overall experience was wonderful my salesman was very nice in helping me to purchase a vehicle he worked with me all the way I love my car Mr kimbrough didn't make me feel nothing but confident and he gave me hope on buying my vehicle Mr kimbrough is such a nice man I really appreciated the kindness and his patience because buying a car can be long and drawn out but my experiance was not I really appreciate that. More
by Lisa scott i love my vehicle 2015
Employees Worked With
Andre Kumbrough
November 30, 2015
good experience the experience was great. it's very exciting to get a new car . the salesman was awesome. I'm looking forward to driving my new car . Louis Haynes the experience was great. it's very exciting to get a new car . the salesman was awesome. I'm looking forward to driving my new car . Louis Haynes More
by Carlisle,Rita 123
November 30, 2015
Pretty good Fast service and friendly employees! I was acknowledged as soon as I walked into the dealership. Andrew was professional and knowledgeable about the v Fast service and friendly employees! I was acknowledged as soon as I walked into the dealership. Andrew was professional and knowledgeable about the vehicle. The manager Ryan was very professional as well. More
by Bullsgirl 32
Employees Worked With
Andrew Kimbrough
November 30, 2015
Excellent service I had the best experience an one of the best salesman... He helped out in so many ways and I would definitely recommend him to work with other custome I had the best experience an one of the best salesman... He helped out in so many ways and I would definitely recommend him to work with other customers More
by Big C
Employees Worked With
John Perez
November 29, 2015
buying my first new car good place to buy a car. it was a fast and friendly transaction. i love my new car.the first new thing i was ever able to buy myself good place to buy a car. it was a fast and friendly transaction. i love my new car.the first new thing i was ever able to buy myself More
by SIMMONSCANDACE3
Verified CustomerEmployees Worked With
stan gibson
November 27, 2015
S. Kidd The purchase of my new vehicle was not a difficult task, thanks to the help of Solomon and other great staff members. I will definitely recommend othe The purchase of my new vehicle was not a difficult task, thanks to the help of Solomon and other great staff members. I will definitely recommend others to purchase a car from this dealership. More
by Skidd15
