Napleton River Oaks Hyundai Kia Genesis

I bought a brand new Forte GT line and this was my first brand new vehicle purchase. I had a very great experience at Kia River Oaks. Cassandra did a very thorough job and was very personable. Z did a great brand new vehicle purchase. I had a very great experience at Kia River Oaks. Cassandra did a very thorough job and was very personable. Z did a great job with explaining the paperwork. More

I've been searching for the Hyundai Tuscon Hybrid for some time now and managed to get really lucky and find one at Napoleon River Oaks Hyundai. As I entered the dealership, I was greeted by Mrs. Latonia some time now and managed to get really lucky and find one at Napoleon River Oaks Hyundai. As I entered the dealership, I was greeted by Mrs. Latonia Akinyemi. Mrs, Akinyemi was a very pleasant and welcoming associate who made me feel comfortable. I never felt pushed, rushed or felt like she was trying to sell me a vehicle. Instead, she gave me a complete overview of the 2022 Tucson Hybrid and even covered everything under the hood. I was just amazed at her knowledge and knew I came to the right place to make my purchase. My experience at Napleton River Oaks Hyundai surpassed any expectation I may have had. I would recommend anyone looking to purchase a Hyundai and or Kia to stop in at Napoleon River Oaks. You won't be disappointed by any means. Mrs. Latonia Akinyemi was Exceptional as a standard and kudos to the rest of the Napoleon Team as they were all very pleasant to work with!! Thank You Al Garza More

Solomon Yemani is an excellent salesman. He works very hard to help you get the vehicle of your desire. He's very professional and hardworking. If you're looking for someone to help you ge He works very hard to help you get the vehicle of your desire. He's very professional and hardworking. If you're looking for someone to help you get the best deal.....go to Napleton Kia/Hyundai in River Oaks and ask for Solomon. You won't be disappointed. I recommend this man 100%. More

I had an excellent experience with Latonia A. She worked with me even though it was her day off! She was friendly, knowledgeable, and answered all of my questions. I'm really excited about my new She worked with me even though it was her day off! She was friendly, knowledgeable, and answered all of my questions. I'm really excited about my new vehicle! More

Lord was great! Excellent service. Thank you for everything! Happy with purchase of vehicle. Great Excellent service. Thank you for everything! Happy with purchase of vehicle. Great More

latonia was very fantastic. She went above and beyond to help me and my husband got the car we wanted. Her words to me were "this is your last stop". and it was!! I appreciate h She went above and beyond to help me and my husband got the car we wanted. Her words to me were "this is your last stop". and it was!! I appreciate her so much. Definitely recommended to see latonia. More

Lord O. knows the true meaning of customer service. He welcomed me into the store without hesitation. He offered water, coffee, and restroom location. He knows the true meaning of customer service. He welcomed me into the store without hesitation. He offered water, coffee, and restroom location. He smiled while talking. Lord listened as I explained my concerns when deciding to buy and my budget considerations. Lord was professional and exceptionally pleasant. He demonstrated a thorough knowledge of the Kia Telluride, including helping me setup the online app which pairs to the vehicle. I highly recommend Lord Obaroghedo. Impeccable customer service! More

Year 2022- The worst service I have ever received in my entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece o entire life! They kept my car for an entire month without giving me any updates! I had to repeatedly call them. They gave the car back with a piece on the passenger side unscrewed and left it on the floor of the car! The funny thing is you never know who your customer is and should not judge a book by its cover! You never know who the customer knows and the assets they have that can be the very end of your career, business, etc. This company will rethink how they service people! Eventually they may be out of business, when they do I hope they walk away with this in mind. Remember that customer service can make or break your company. They are your greatest asset. I have a degree in business so I know all about how a business operates. Do not buy a car from this dealership! Poor communication Poor accountability Poor customer service More

They give false information to get people down there. The worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never rep worst part of my experience with this dealership at this particular location would be that I brought my car in for a recall repair and they never repaired it. They accepted the part that was sent marked that they replaced it but never replaced my part. I'm glad my personal mechanic suggested I take a picture of the part that was supposed to be replaced before taking it into this dealership in compare it to what they so-called claim was replaced. Guess what everyone when I went to pick up my vehicle I was told my vehicle was fine and did not need a safety recall replacement after waiting days because their systems was down and they couldn't read the codes. This place is a joke and an investigation needs to be done immediately because they're scamming left and right! More

Service department Manager Eduardo Rodriguez is dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. dismissive, rude, unprofessional, and unreliable. He knew we were there and ignored us for 2 hours. Never acknowledged us. Very disappointing. More