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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,852 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,852 reviews
January 14, 2022
The service staff is extremely rude, unprofessional, dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absol dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absolutely no respect for anyone. Their service times are ridiculous I waited 5 hours for a simple oil change. Absolutely no one is following Covid protocols either. They are not wearing masks, eating in front of customers, this establishment needs to be shut down immediately. More
by Cleo
Employees Worked With
Eduardo- service manager, John-employee
January 02, 2022
Solomon Yemani has the best customer service in the world. He helped me get what I really wanted which was a Kia Soul. world. He helped me get what I really wanted which was a Kia Soul. More
by JUSTLISTEN27
Employees Worked With
December 24, 2021
It was a pleasure doing business with them. Found what I wanted for the best price. Ramon in sales and Ray in finance were very pleasant and helpful. wanted for the best price. Ramon in sales and Ray in finance were very pleasant and helpful. More
by AWM
Employees Worked With
Ramon Odom
December 18, 2021
Jeffery Parham (JP) was an awesome salesman. He helped me to understand the functions of my vehicle, was friendly and professional, made me feel comfortable and not pressured to make a decision, and at the e to understand the functions of my vehicle, was friendly and professional, made me feel comfortable and not pressured to make a decision, and at the end and I was able to drive off in the vehicle I intended to purchase with the payment and mileage that would work for me for the lease. More
by LadyK0729
Employees Worked With
Jeffery Parham -5 stars
November 12, 2021
I have been coming to this location for years for service which I always enjoyed. However on today I experienced the worst service. Very sad how things change. Johari did try to make things right after… but which I always enjoyed. However on today I experienced the worst service. Very sad how things change. Johari did try to make things right after… but we’ll see how next time goes. More
by Tash Wins
Employees Worked With
Service department
October 30, 2021
This car dealership is a joke. My jeep compass 2020 has been in the shop for a month. The transmission, engine, alternator, corveoir was damaged. This dealership sold my husband and I a lemon. This deale been in the shop for a month. The transmission, engine, alternator, corveoir was damaged. This dealership sold my husband and I a lemon. This dealership is unprofessional. The sales rep, the owner, the managers, the service department are horrible. They expect us to pay a car note. They expect you to be pleased with their services. They are being reported to Channel 7 and the Better business bureau. We will be consulting lawyers and channel 7. They have no remorse for selling us a lemon. WE deserve a brand new vehicle. This entire dealership is horrible. This is unacceptable. It will not be in your best interest to go to this dealership. We are paying parking fees, insurance taxes on a rental vehicle. We don't deserve this type of service at all. NO one has reached out to us. NO one has kept in touch with the service of the vehicle. We have been inconvienece. We are not receiving any help or support from the dealership. RJ, the manager or George, the salesman, have not helped me and they have not communicated effectively. More
by Vcourts
October 10, 2021
My husband and I went to this dealership 4 weeks ago and they sold us a lemon. We had the black Jeep Compass 2018 for two weeks and now the engine, transmission and some major things are wrong with this ve they sold us a lemon. We had the black Jeep Compass 2018 for two weeks and now the engine, transmission and some major things are wrong with this vehicle. This place is not a great place to purchase any used vehicles. The vehicle was smoking and got extremely hot. The jeep look as though it had vomit inside of the vehicle. It was pink and bubbly all around the area of the transmission. George was the salesperson and they sold my husband and I a lemon quickly. He rushed us into getting this vehicle and it is totally unacceptable. So far, we have been inconvience getting back and forth to work due to not having my vehicle. We had to rent a vehicle and pay for parking each night while living at my property. We are paying an extremely high car note and this jeep is not even worth it. We should be compensated for but as you know no one wants to take the blame for their issues. We are not pleased with our purchase at all. We deserve better treatment. The vehicle has been in the shop for over a week. My husband called over and over again attempting to get help. We were completely ignored. We would like to exchange for another vehicle. We deserve the state of art vehicle. Guess what? They rushed us so quickly in the vehicle that we did not have a chance to test drive. They wanted us to sign on the line quickly knowing that they were selling us a lemon. This is a joke and unprofessional. More
by Vcourts
Employees Worked With
