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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,888 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,888 reviews
October 24, 2013
We were treated with the utmost respect. We will recommend this dealership, knowing they will be treated fairly(a rare thing in sales) It was a great experience and love the car. recommend this dealership, knowing they will be treated fairly(a rare thing in sales) It was a great experience and love the car. More
by michelleandskip
Employees Worked With
Amen ali, robert westcott and an awesome finance director
October 17, 2013
I gave my experience a poor rating based on the fact I saw a good deal online on a car they had at their dealership so I head out there 45 minutes away and check it out. When I start looking at it I was a saw a good deal online on a car they had at their dealership so I head out there 45 minutes away and check it out. When I start looking at it I was asked where I saw the car at, I told them the website and immediately realized bad idea. I was informed that the price that website lists the car at they end up making next to nothing on the vehicle. I thought to my self well why let it be put on that website if you don't make a decent profit and started to feel bad almost about buying a car. The sales guy was not the problem he was nice and we tried to work out a deal on my trade in and the price of the car. Of course they wouldn't drop the price of the vehicle at all because of the whole website it was on and according to them they would lose money. At this point I am still happy a little confused but still liked the price of the vehicle and knew I would get more money on my trade in then what I owed. This is where the problem really starts my sales guy goes and talks to bobby of course they go back and forth saying we will give you this for your truck and you needed to put down this much as a down payment or it won't work. I felt like my truck was a down payment and I shouldn't have to put down any money after a little while longer they take my deal no money down and 10,500 for my truck on paper I initial it and great we have a deal. Truck was worth closer to 12000 but they have to make a profit too I understand. So closing on it and filling out all the paperwork I realize they are only giving me 10000 for my truck, I told the girl and she went and talked to bobby I guess and comes back and says no it was 10000 for the truck and a 500 dollar tax credit or something which was never discussed. So I go and talk to bobby about it and he starts saying where is this paper at that you guys agreed on the 10500 price and everything I realized they were trying to pull one over on me and hope I didn't notice it when I was signing the papers. He then goes on to say if you don't want the deal don't take it and he is going to lose money on my trade in and the truck is broke and crap. I'm kind of shocked now all this talk about them losing money and trying to pull a fast on me by giving me less money on my trade in then what we discussed. At this point I'm tired it's late and feel pissed off I end up finishing the paper work and leaving. Do not trust what they tell you save all paper work you initial on prices and everything and double check they give you what they said that they would. I still feel I am owed 500 dollars since that was the deal we agreed on for my trade in not tax credit money and all this stuff which I never saw anything being applied to taxes anyways so it was all a lie. More
by JaredScott
October 08, 2013
Ryan Clemons was very helpful, he knew his stuff, and was very attentive. He made my husband and I experience there great! We didn't have to wait long for business to be handled, he took care of it in a time very attentive. He made my husband and I experience there great! We didn't have to wait long for business to be handled, he took care of it in a timely fashion. His attitude about his job and what he does shines through. We were vey satisfied. I gave this rating because Ryan did what was expected of him and I thought his demeanor about his job was a plus More
by Thomasta
September 30, 2013
The employees were very friendly, modest and a bit persistent. All together everything worked out in a timely fashion, I enjoyed the professionalism and I love my car. persistent. All together everything worked out in a timely fashion, I enjoyed the professionalism and I love my car. More
by yvonnizia
Employees Worked With
Solomon Yemani and Teri Garcia
September 24, 2013
ryan was very knowledgeable and excellent in calming our fears about being a first time buyer. he made the whole process a relief and a blessing. we were very pleased with his service and his professionalis fears about being a first time buyer. he made the whole process a relief and a blessing. we were very pleased with his service and his professionalism. we feel that he is a great assest to napleton's river oaks kia staff. More
by cweed69
September 23, 2013
I enjoyed working with Odeh M. Odeh in purchasing my new 2013 Kia Sportgage. He was very professional, and I would recommend him to anyone of my friends. Being that I had not purchased a car in over 10 y 2013 Kia Sportgage. He was very professional, and I would recommend him to anyone of my friends. Being that I had not purchased a car in over 10 years, he was very patient and walked me through the process. He showed me how to use the options in the car and was very friendly. River Oaks Hyundai Kia should be proud to have an excellent salesman on their staff. I've giving Odeh M. Odeh this rating due to his profound professionlism. More
by Madcap
September 21, 2013
I was happy on the price I received on my trade in and was able to afford the Santa Fe~ my payment is right where I needed it. The staff was friendly and helped my through the process. It will send my fam was able to afford the Santa Fe~ my payment is right where I needed it. The staff was friendly and helped my through the process. It will send my family and friends when they are ready to buy a new car. More
by thebeangirl
Employees Worked With
September 17, 2013
I absolutely love the quality of service at Napleton Hyundai/Kia River Oaks. Everyone from the managers to sales people to porters take pride in representing the Company well and giving excellent custo Hyundai/Kia River Oaks. Everyone from the managers to sales people to porters take pride in representing the Company well and giving excellent customer care. I previously owned a 2011 Kia Sorento and had no idea I would drive off with a 2013 Hyundai Santa Fe. I merely went to the dealership to look at upgrading to another Sorento. Tim (the sales manager) encouraged me to keep my options open, which I did. The beauty they showed me with all the latest gadgets blew me away. Robert was so informative and patient and didn't pressure me. Then the numbers were crunched beautifully and I couldn't pass up such a sweet deal! If it were not so late in the evening, I would have got the porters name who made my new baby look sweet! Thanks Robert, Tim and Ray for putting me in a sweet ride! More
by sharlab2
Employees Worked With
Robert Westcott and Tim Amarose (Sales Manager)
September 14, 2013
Very good customer service, went the extra mile to get the deal done and saved me money. Highly recommended will do business again. Thanks again the deal done and saved me money. Highly recommended will do business again. Thanks again More
by mrword40
