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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.7
1,857 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,857 reviews

October 09, 2018

Horrible Service Sold the vehicle that I was offered and didn’t bother telling me until I showed up with the money, but kept calling prior. Tried to sell me a car that More

by 1Life1love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 10, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

sorry to hear, but you came in twice to look at the car made several appointments to take the car to your mechanic to go over, never showed up for those appointments, we made several calls to you over a 3 week time span to reschedule and move the process forward, you blew off other appointments made with the sales rep, and you are upset we sold the car? really? When you finally came in we didn't know you were coming because we stopped calling you, at a certain point when a customer blows off several appointments and is unresponsive we end the follow up with that customer. We did all we could do try and sell you the car you wanted, but unfortunately you waited too long.

October 06, 2018

New car Andre was very helpful and had patience with all the questions I ask. He awesome! I highly recommended this dealership to anyone. I’m very saturated w More

by Syreeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

We're glad to hear our Staff took such great care of you, Syreeta! We hope we can continue to be of service to you down the road!

October 05, 2018

Best car buying experience ever! I had been to a few dealerships and the experience was so draining! Then someone reccommended this dealership and I am so glad I went! Jason Draper wa More

by Newcargrl12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 03, 2018

My New Kia Came in just to lower interest rate and drove the new forte. Was very pleased with the space and features that I decided to upgrade. Thanks to Andre K More

by DOLLARBILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, we really appreciate your feedback! If you're ever in need of more help, please let us know! We hope you have a great day!

September 30, 2018

Sales person Steven Martin is the best salesman ever. The greatest salesman, freindly,hard working. Great listener, never gives up keeps going until he finds what More

by Derrick _Holland 331@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
Oct 22, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thank you so much for your positive comments about Napleton River Oaks Hyundai! If you're ever in need of more help, please let us know! We hope you have a great day!

September 30, 2018

Used 2017 Kia Sedona buyers. Jason was awesome to deal with. I first called with questions and jason jumped into action. He immediately sent me a video of the vehicle I was inter More

by Kia Sedona buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Congratulations on your new car! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

September 28, 2018

Great presentation and great customer service, he was very p Professional and personal and pleasant to work with! He was patient and made recommendations that were necessary, we would definitely recommend people More

by Pammy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

September 28, 2018

Very positive Dealing with Andre Kimbrough will change your mind about the negative stereotype of car salesman. We bought two cars from him and everything went smoo More

by Soul18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 27, 2018

Kia in Calumet city I walk in kia dealership and Andre was the one help me, I told him my situation I was going through bankruptcy, andre walk with me told me what was my More

by Ang488202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's River Oaks Kia as your first choice for all your vehicle needs.

September 25, 2018

AMAZING CUSTOMER SERVICE I WANT TO START OFF BY SAYING WHAT A GREAT DEALERSHIP. FROM THE SALES ASSOCIATE, MANAGER AND FINANCE STAFF EVERYONE HAD A SMILE ON THEIR FACE, WAS KNO More

by DRJEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CASSANDRIA WILLIAMSON
Oct 17, 2018 -

Napleton River Oaks Hyundai Kia Genesis responded

Congratulations on your new car! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

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