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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,853 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,853 reviews
July 21, 2023
Latonia is AWESOME! Highly recommended; she is very patient, knowledgeable, professional and steadfast! It was an absolute pleasure Highly recommended; she is very patient, knowledgeable, professional and steadfast! It was an absolute pleasure More
by mytribe3
July 21, 2023
Latonia is THE BEST! ! Latonia is professional, knowledgeable and steadfast! Highly recommended her! Tiffany Farmer ! Latonia is professional, knowledgeable and steadfast! Highly recommended her! Tiffany Farmer More
by mytribe3
July 18, 2023
On July 15 2023 my nephew bought my sister a Kia Optima. His Salesman was Corey Hill. Along with Corey was Jared Church. There was also a gentleman named Zumante. The 3 of those guys performed the best Cust His Salesman was Corey Hill. Along with Corey was Jared Church. There was also a gentleman named Zumante. The 3 of those guys performed the best Customer Service in a Dealership that I have ever experienced. They were very knowledgeable. I will have to say they represented Napleton Hyundai as the best dealership that I have ever done business with before. When I get my next car because of them I am definitely coming there to purchase that vehicle. Thank you Eric Haynes More
by ericmonroehaynes
July 18, 2023
Worked with Lord on the purchase of a 2024 Telluride. It was great! We did not plan on purchasing a new car, but was convinced once we saw the vehicle. The experience was great, would gladly go back It was great! We did not plan on purchasing a new car, but was convinced once we saw the vehicle. The experience was great, would gladly go back for my 3d vehicle in a few years. You have a great employee in Lord your Sales Rep. The finance procedures were easy, smooth and professional. Larry & Sharon Harding More
by Lharding1246
Employees Worked With
Lord O.
July 13, 2023
One of the rarities in car dealerships, the personnel were very nice and accommodating. We purchased a Santa Cruz in December and one In July. We went back because there was no xx through the process. As were very nice and accommodating. We purchased a Santa Cruz in December and one In July. We went back because there was no xx through the process. As long as you know what you want and have an idea of what you want to pay they will work with you. Overall a great experience More
by jpk62
Employees Worked With
July 08, 2023
We went on July 6th 2023 looking for a Vehicle. As we started a Lady Named Latonia Akinyemi approached us aa we were looking at the awesome vehicle. Hyundai Tucson. She was very Knowledgeable an As we started a Lady Named Latonia Akinyemi approached us aa we were looking at the awesome vehicle. Hyundai Tucson. She was very Knowledgeable and showed us every feature the automobile featured. She hooked our Bluetooth up right away and asked if we had any questions she could help us with. The test drive was smooth as can be..If you ever go to this Dealer ask for Her. She is awesome. Thank you so much. Jim and Lynn More
by Lynn K
Employees Worked With
June 14, 2023
This dealership has zero respect for its customers…or for itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The m itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The manager I’ve interacted with came off as though he visits this community but hates the people who reside in it. The workers have experienced this themselves. The advice the service reps gave me when servicing my vehicle was to “get rid of it!” I made a service appointment. When I bought in my vehicle I was suppose to get a loaner. They informed me they didn’t have one available but would call me to bring my vehicle in at a later date. This was months ago. Last time I was there, when paying, they asked me was I sure if they ran my card it would come back in my name😳 More
by JustPhil
Employees Worked With
Aurelia Houston
May 30, 2023
This dealership doesn't respect or value their customers. Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service depart Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service department called to say they were in. Paid an additional $366 for labor and drove car next day tire light on again. Returned car per service reps Hyundai programmer is broken and it not compatible with 2012 cars, Its now 5/30 haven't heard from any service rep, nor manager about fixing car that was paid in full for. I WILL NOT Recommend this location as they do not care about customers nor taking their money! More
by aliciamonet30
Employees Worked With
Ishmael, Aurelia
May 29, 2023
Pleasant dealership sell person Latonia was very helpful and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. More
by Chantelwilson17
Employees Worked With
