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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,853 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,853 reviews
May 25, 2023
Very great awesome people very helpful great place to purchase a car workers there are awesome purchase a car workers there are awesome More
by Reggiemjones
May 25, 2023
LATONIA WAS VERY NICE AND PROFESSIONAL TO ME AND MY FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated More
by Reggiemjones
May 24, 2023
Alvin Locke is a jewel of a sales man. He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing More
by quiltingwithgwen
Employees Worked With
Alvin Locke
May 21, 2023
The staff was extremely helpful especially Latonia. They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and comp They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and compassionate. Thanks so much Latonia!!!!! More
by kami_b24
Employees Worked With
May 21, 2023
Latonia took the pressure of buying a new car away. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. More
by ynnej_arn
Employees Worked With
May 08, 2023
Poor customer service by Service staff. Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my che Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my check engine light on before leaving the lot. General manager claimed no responsibility. More
by tamboogie2
Employees Worked With
Phil Cher, Jordan Calhoun, Ziggy Grabowski
April 27, 2023
I have had the worst customer service. Sales is awesome but service department sucks. Engine went out on brand new 2021 seltosbat 41000 miles waited 2 weeks for them to tell me that left m Sales is awesome but service department sucks. Engine went out on brand new 2021 seltosbat 41000 miles waited 2 weeks for them to tell me that left me with no means transportation. Service manager never returns calls even called owner with no luck. So disappointed. Napelton kia service has failed miserably More
by tiffance fields
April 24, 2023
Excellent, Excellent customer service very knowledgeable and professional individual. Ms. Latonia thank you for just perfect car buying experience. and professional individual. Ms. Latonia thank you for just perfect car buying experience. More
by Charles23
Employees Worked With
April 22, 2023
Latonia was excellent helped my wife and i with the purchase of not just one but 2 brand new cars. She explained all of the features of each car and allow both us to be truly satisfied with the purchas purchase of not just one but 2 brand new cars. She explained all of the features of each car and allow both us to be truly satisfied with the purchases of our 2 new vehicles. We really adore Latonia for her professionalism and excellent customer service she provided to us. We highly recommend that if you are in need of purchasing a new vehicle that you ask for Latonia. More
by duvalbond_007
Employees Worked With
