Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Bait & Switch... Liars and the Big Stall I wanted to share with you the miserable experience we had at Napleton Jeep-Dodge in Arlington Hts. I had emailed and spoken to "Matthew" the Interne I wanted to share with you the miserable experience we had at Napleton Jeep-Dodge in Arlington Hts. I had emailed and spoken to "Matthew" the Internet Sales Manager on Friday... gave him a Stock # and said we would be down at 12:15 to see the vehicle -- a 2015 Dodge Dart SXT listed at $16,526 after $3000 in incentives. Told him we were buying car for our 17 y.o son. We arrive promptly at 12:15. Matt introduces us to "Q" a young/inexperienced sales guy. He is given the Stock # and told to get the car. 10 minutes....20 minutes... 30 minutes pass. No car and no information. We tell the front receptionist we are going to lunch and for someone to call us if they are serious about selling a car. After 25 minutes at Portillos down the road...no call. We're now frustrated but decide to stop back at the dealer rather than fleeing. An hour has now passed and still no car. I find "Q" and unleash on him. It is now 1:15 into this fiasco and "Andy" the GM comes out, apologizes and says the vehicle was new and needed all the fuses installed... no power.... yadda,yadda,yadda. After 90 minutes since our appointed arrival, the car is finally brought around. (As we had already done 3 test drives, we deem not to drive and instead to talk price.) Again, we are kept waiting 20 minutes while "Q" talks to his managers. He comes over with the price -- $2000 higher than advertised -- some "incentives do not apply" --- and we get up to walk out. Christian the General Sales Manager runs over to try and get us to consider 2016 models -- at even a high price as we walk out after having two hours of our time wasted! These guys are losers! Eventually we did buy a new 2015 Dodge Dart SXT RallyE at another deal and are very pleased. More

New Owership/Management is Awful New management/ownership is awful and liars! I went in to purchase my third Jeep in less than a year and they lost my business. 1. Napletons li New management/ownership is awful and liars! I went in to purchase my third Jeep in less than a year and they lost my business. 1. Napletons lied about rebates. First they said they did not exist. I pointed them out on the Jeep website and then they changed their story to "you aren't eligible, those are for military members." I called a Jeep dealer down the street which informed me that was not true. I then called the corporate office to confirm which they did. Napletons then said they could do one of the rebates but not the other. I told them that it was not a military rebate and they still argued. They were trying to play the numbers hiding the rebates/overcharging. 2. Napletons tried to only take a few bucks off the sticker price. A manager then stated that if I financed through them they could take a bit more off, but couldn't go a penny less. The vehicle was listed on their website for $2000 less than their "very best price" in person. Another lie and scam. THEY WILL NOT HONOR THE ONLINE PRICES! 3. When I purchased my last Jeep a few months ago the salesman, sales manager, finance manager, and multiple other managers told me that If I gave them perfect reviews on the NEW VEHICLE PURCHASE SURVEY that corporate sends out Napletons would give me a coupon for $2500 off my next vehicle purchase. They did not deserve perfect ratings but a $2500 coupon swayed me to oblige. The only stipulation on the coupon was "This coupon has no expiration date." NO OTHER STIPULATIONS. 4. I went in to purchase my third jeep and they refused the coupon: First Excuse: This coupon cannot be combined with any other offers including rebates Second Excuse: We gave you a good deal on your last car we can't do another "Stink deal" you are ripping us off. (Blame the customer for YOUR coupon) Third Excuse: We can't honor the coupon on this vehicle but can if you choose another vehicle. However, every vehicle I chose they would find another excuse. Fourth Excuse: The coupon was a misprint and is invalid. Fifth Excuse: The coupon is only valid if you have a trade in. 5. I dealt with multiple managers and eventually Jody Adams the owner and his brother Doug Adams. Both of which kept changing their stories, not backing up their promises, and jerked around about vehicle prices and the coupon. They do not honor their own website prices, their coupons, corporate rebates, or their customers. More