Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Model selection was informative with sales staff. Negotiation of trade-in and purchase price was friendly and open with very fair price on both. The showroom is very comfortable and models are laid Negotiation of trade-in and purchase price was friendly and open with very fair price on both. The showroom is very comfortable and models are laid out with plenty of roaming space. Other Dealerships in the area are so crammed in the showroom that can add stress to the process. It was the deal offered that made us buy, but the staff are the reason we will keep going back to that location. More

These men (above) worked together and applied outstanding energy and persistance to fulfill all my needs and requests when purchasing my new Chrysler Town and Country. energy and persistance to fulfill all my needs and requests when purchasing my new Chrysler Town and Country. More

When I tried to get in touch with someone, it took 3 or 4 days. In addition, I wasn't given a code so that I could reprogram the keypad on the door. I was told to go to another Ford dealer to get the keypad days. In addition, I wasn't given a code so that I could reprogram the keypad on the door. I was told to go to another Ford dealer to get the keypad reprogramed. It cost me an additional $17. The price that I was quoted and the price on the internet, were not the price that I was charged. Apparently there is a charge that is made on all used vehicles but no one told me of this and it is not something that can be put on the sales slip. This was an additional $892 that I was charged that no one told me about. I was very unhappy with the way I was treated when no one would respond to answer a simple question. I bought the car "as is" with no warranty, but there was a problem with the gas fill sensor the first time I filled the vehicle with gas and I had to take it to a Ford dealer to get it fixed, which cost me an additional $80. I realize it was "as is" but I felt that it was something that wasn't disclosed when I bought the car. Overall, this was not a good experience for me and I won't be going back, nor will I give a good recommendation. More

We were looking for a new car for our children, found a perfect Jeep Compass for our needs. We had a great car buying experience and are happy with our new car. Everybody went over and beyond to get us wha perfect Jeep Compass for our needs. We had a great car buying experience and are happy with our new car. Everybody went over and beyond to get us what we wanted. Great job to all. More

I recently purchased a 2005 Town & Country from Napleton's. I worked mostly with the used car manager, Kevin, and was pleased with how well he treated me...even though I wasn't purchasing a brand Napleton's. I worked mostly with the used car manager, Kevin, and was pleased with how well he treated me...even though I wasn't purchasing a brand new vehicle. The entire experience was positive from when I walked in the door and was greeted by the receptionist..all the way until I drove off the lot in my new (to me) car! -Pat More

I stopped by the dealer to look at a Jeep Grand Cherokee over the weekend for my wife. The truck was really nice, and the salesman was very patient and answered all of our questions. Unfortunately, we need over the weekend for my wife. The truck was really nice, and the salesman was very patient and answered all of our questions. Unfortunately, we need to get some finances in order before we make the purchase. But when we do, we will definitely be back to buy from Kevin. More

Everything was textbook perfect. Uri was extremely friendly, helpful, and understanding. JP was the man when it came to sales. I liked that he seemed to be a straight shooter. Not pushy, but the guy k friendly, helpful, and understanding. JP was the man when it came to sales. I liked that he seemed to be a straight shooter. Not pushy, but the guy knows what he's doing. Held a great conversation with him and was extremely honest and helpful. Both GREAT guys. I don't want to do business anywhere else after my experience with those two. I've got 2-3 family members that are going to need cars in the near future and JP and Uri will be the first fellas I call. Thanks for a quick and easy experience. Extremely pleased! More

BETWEEN ME AND MY PARENTS WE HAVE PURCHASED 2 NEW DODGE JOURNEYS.......FROM THE VERY FIRST DAY I HAVE HAD PROBLEMS AMONG PROBLEMS. FIRST THERE WAS A PROBLEM WITH FINANCING WHICH AT THAT TIME I SHOULD HAVE JOURNEYS.......FROM THE VERY FIRST DAY I HAVE HAD PROBLEMS AMONG PROBLEMS. FIRST THERE WAS A PROBLEM WITH FINANCING WHICH AT THAT TIME I SHOULD HAVE JUST TAKEN MY CAR BACK (2010 FULLY LOADED FORD ESCAPE) I HAVE GIVEN UP ALL THE EXTRAS BUT, ONE THING THAT I NEEDED WAS XM RADIO I HAVE A LONG DRIVE TO WORK AND ENJOY LISTENING TO MUSIC. I HAD VERIFIED WITH THE SALESMAN MIKE WHOM ASSURED ME I HAD THAT COME TO FIND OUT THAT WASN'T THE CASE ALSO THE RADIO IN THE CAR HAS A LOT OF STATICK. THE DOOR GUARDS WERE COMING OFF ON BOTH BACK DOORS I WAS ASSURED THEY WERE ORDERED 2 WEEKS LATER STILL NO CALL. FINALLY WHEN I BROUGHT THE CAR IN LAST WEEK AFTER BEING THERE FOR 31/2 HOURS THEY PUT THE WRONG DOOR GUARDS ON THEY WERE BLACK INSTEAD OF THE COLOR OF THE CAR, THEY DIDN'T CHANGE THE RADIO TO ONE THAT DIDN'T HAVE STATIC OR XM RADIO AND I HAD ALSO NOTICED THAT THE WASHER LIGHT WAS ON AND BROUGHT TO THEIR ATTENTION. THEY HAD WASHED THE CAR BUT, IT STILL WAS FILTHY, I MADE SAM THE GM AWARE OF THIS AND HE SAID NOT TO WOORY WE WILL TAKE CARE OF EVERYTHING. WEDNESDAY NIGHT I AGAIN DROPPED OFF MY CAR TO HAVE THE SAME THINGS DONE AGAIN BUT, NOBODY IN THE WHOLE DEALERSHIP HAD ANY CLUE OF WHAT I WAS EVEN TALKING ABOUT. I PHONED LAST NIGHT TO SEE IF THE CAR WAS DONE AND WAS TOLD ONLY THE DOORJAMS HAD BEEN TAKEN CARE OF SO I ASKED WHAT ABOUT THE OTHER ISSUES WHICH THE ANSWER WAS THEY DIDN'T KNOW ANYTHING ELSE WAS WRONG I HAVE LEFT SEVERAL MESSAGES AND NOBODY HAS THE TIME TO CALL ME BACK. I'M VERY FRUSTRATED THE CUSTOMER SERVICE STINKS,SERVICE DEPT STINKS AND SO DOES THE SALESMAN WHOM KEEPS PUTTING ME OFF AFTER HE ALSO SAYS HE WILL TAKE CARE OF THINGS. I'M ALSO GOING TO SEND TO CORPORATE AND MR. EDDIE NAPELTON JR. More

Very helpful and took care of everything they helped me with my trade in gave me the highest price I could get for my car and was very pleased ... with my trade in gave me the highest price I could get for my car and was very pleased ... More

Jusy purchased a grand cherokee they had great service and had the best price. I worked with the GM Sam Sweis and Ed Shifman. Both where great!!!! and had the best price. I worked with the GM Sam Sweis and Ed Shifman. Both where great!!!! More