Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

Overcharged for repairs that I did not need! Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check en Go elsewhere. This service department is untrustworthy and will overcharge you. Service #1 I brought in a Jeep Wrangler Sport because the check engine light was on. I received an invoice from Adam that had bogus charges on it for a 4 X 4, the jeep is not 4 X 4. The response for the $350.00 bogus charge was, "Oh sorry about that!" "I must have hit the wrong thing." Three days later the engine light comes on and I bring it back in but it is running perfectly so I assume that this defective signal. I was invoiced for a fuel pump replacement, a water pump, oil gasket, and 4 X 4 alignment. $2900.00 Invoice. I pick the car up to take it for another opinion. I show the photos and invoice. He shared that the only way the fuel tank piece could have broken was by the last person who worked on the car. All of the repairs did not have to be done. He tightened some loose valves and hoses and sent me on my way. He said I should call the last person who worked on the car so I did. I relayed the information to Stephan who said he was offended that I would accuse his mechanic of this mistake. I explained that I was relaying what I had been told. He said he would contact me when he heard from the manufacturer. I have not heard from him and that was last Thursday. Stephan is also aware of another issue that I have with another vehicle. Issue #2 Issue #2 I purchased a 2011 Jeep Wrangler Sahara in October 2016. I have brought the car in on 2 separate occasions for an oil leak. I have an extended warrantee. It has never been fixed. Frankly, after bring in my car and something being suspiciously broke on my car, I am afraid to even bring my car in to this service department again. It seems if you do not have a warrantee your service department will fix for a hefty price but if you have a warrantee they cannot repair the issue. Stephan knew this history and said he was on my side. I do not believe this because of his complete lack of follow up. More

Excellent service, highly recommended. Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came Had a service engine soon light come on my 2014 Jeep Grand Cherokee, service dept checked it and had to order a part, got it back but the light came on again. Took it back to them when I had the chance, they diagnosed another problem, fixed it within hours and NO CHARGE! My service advisor Aaron Killian was terrific, took great care of me along with the techs and everyone else at the service department. I would not take my Jeep anywhere else. They have a great lounge area too with free coffee. More

TERRIBLE SERVICE, KEEP YOUR MONEY AND GO ELSEWHERE HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very fou HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very found of and take great care of...and so don't mind taking to the dealership once in a while if needed. However, after my recent experience, I won't be taking it back to this service department again. It started with a RECALL NOTICE I received in the mail that said my airbags may possibly not deploy correctly so I should bring it in. I did just that..but when I received the vehicle back, every few days the airbag light would flash on for a minute or two and then go out...no biggie, perhaps a loose wire or something, right? It's the dealership, people pay premium, overrated prices to get great service, so I called them up again and setup an appointment to fix the issue. Their "drop-off" took 45+ minutes of waiting just for the service technician to simply grab my keys and move the car...even after having an appointment which I was on time for.... why call it a drop-off when it's not...they already know the issue, it's in the computer...but again, whatever... they made me late to my next appointment but whatever, I kind of expected this because mediocre service because I've dealt with them before but figure this is a recall and safety issue so I'll just deal with it. After looking the Jeep over, they call me and say that, although the airbag light goes on intermittently, it "could have been an existing issue", so they can run an engine diagnostic for $150 and take that price off the price of repairs. I'm like WHAT? Why? I have a check engine light that occasionally goes off because of a bad gas cap but completely unrelated to an airbag... I don't want an engine diagnostic...I just want the Jeep working correctly as it was prior to them working on it.... besides, we all know that it's never the initial price...that's the price they will take off "if" you have them repair some issue...wow, like they were doing me a favor ONLY charging me $150 for not doing my car right...and could possibly charge me an extra $300, $400, or whatever else....in the end, service won't look into the problem without this NEW charge that they themselves created!! Understand that the air bags were working just fine before they ever even touched it .... and that the 'Engine Light' they claimed was needed to see if that was related...doesn't even use the same electrical network as the airbags do....so what the service department was saying was blatantly untrue. I'm still at my appointment, so I figure screw it...it's probably a loose wire and will just do it myself...but low and behold... after driving it off of the dealership parking lot that night...the light is now not blinking, but is PERMANENTLY...not only did they not do the job right the first time... try to charge me for a fix which THEY caused... but they messed up the 2nd time too... and now the light permanently stays on with an additional warning that the airbags won't be deployed at all...what kind of service is that??? This is a lawsuit waiting to happen...all because they wanted to skim a few bucks off of a customer??? Really?? I live and work in Palm Beach Gardens and expect much better service from a local dealership, but I won't be using this dealership anymore...if you value your time and money...and your safety..... DO NOT TAKE YOUR VEHICLE TO NAPLETON'S NORTHLAKE JEEP DEALERSHIP! Please note: If you want a credible review for this dealership, look no further than YELP reviews...I've attached an image below and as you can clearly see, they get a 1 1/2 star.....this place sucks. More

Service visit was not as expected. Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software Not sure if it's the appointment makers for service or the sales staff, but: We made an appointment from out of state (keep car here) for a software recall. Was told it would take approximately two hours, so we asked for a loaner vehicle, since this is the only vehicle we have available here. We were told we would have to go in on Wednesday or Thursday as all the other days didn't have loaners available. So, we made an appointment for Wednesday morning at 7:30 am. We got to the service department and were told they do not have loaner vehicles available and we were welcome to wait for it. When we asked approximately how long it would take, they had no idea., and their guys didnt start until 8;00 am. This was the second time in 5 months we have been in for service (both from Jeep) and were told we could have a loaner and both times, we had to wait. The service itself was fine, but we are not very happy with the promises made when we bought the vehicles, apparently just to get it out the door. More

Avoid this dealership, read about my experience I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended an I brought my 2008 Ram because of a bad wheel bearing. The dealership had my vehicle for 6 days. The wheel hub repair was $1000 and they recommended another $1800 in service which I declined. When I picked up the vehicle, the parking brake handle was broken which they should have replaced before delivering the vehicle. I had an amplifier and custom subwoofer behind the seat, not visible.All this equipment was missing and the wires cut. There was no sign of forced entry. When I discussed this with the service adviser Alex, I was told I signed a waiver (true) and this never happens.There was no attempt to apologize or offer to file a police report etc. I asked to speak to the service manager, Mr. Jackson. He would not meet me but I was told he would call me which he did not. I later called to speak to the GM. They would not put me through to the GM but did put me through to Mr. Jackson, the "service manager". Again, no apology or offer of assistance. I was told I signed a waiver and it was my responsibility to file a police report. I pointed out the dealership did not take reasonable care of my vehicle and given there was no sign of forced entry, it was likely done by dealership personnel or the vehicle was left unlocked. No response to that. No security and no cameras and no responsibility. Could this have something to do with my refusing nearly $2000 of what I considered unnecessary gravy service? Not only will I not go to this dealership again but will not purchase another FCA product ( I have two RAM trucks at present and will replace one of them this year). A very poor reflection on FCA. AVOID. More

AWFUL!!! On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointme On July 31 I had an appointment to get an oil change, a coolant flush, and a recall all of which should've taken no more than two hours. The appointment was at 7:45 AM The car was not finished until 6 PM that day. I called at 2 o'clock to find out when the car will be finished and Scott said that the car should be done between 45 minutes and an hour that he would call when the car is complete. Now Scott did call when the car was supposedly completed at 4:15 I arrived at the dealership at 4:36 and the car was still being worked on even after he said that it was done. I spoke to the manager who said that he would make it right but still have not heard back. On top of that when I did the appointment online it stated that the cost of the appointment would be $169.99 and it came out $50 more (not counting tax) when I asked why they explained that there are additional fees that are not stated online. And to make things better I asked for a pamphlet for warranties the service department said that the sales department would have one and when I went to the sales department I found a gentleman and he said well we don't have any we are out so I went to another lady in the sales department and she called over the financial department which happened to be the same guy who I just spoke to and it turned out they did have pamphlets all they had to do was print one but he was too lazy to find it the first time I asked. This will be my last trip to the service department and sales department I will never buy another car or service vehicle with Napleton because of the lack of service and honesty. More

Service department poor Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just com Called on Wednesday to make an appointment for an oil change for Friday morning. I was told that I did not need to make an appointment and to just come by and I would be taken care of within an hour. An hour and 10minutes goes by and I ask how long until the car will be ready. I am told 20 more minutes because there were cars ahead of me?? Seriously.......How long does an oil change and tire rotation take???? I have taken my 2015 keep wrangler here 4 times now and have had problems every time. Trying another dealer next time for sure. More

A little Perplexed I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. I recently had brake work done that equated to $4,500-. The oddity isn't in the price (even though quite high), but rather who solicited the services. Needless to say, the bill is currently in our review department. For their sake, it is hoped that the price is adequate!! One would hate the ramifications for poor integrity. There are federal laws that are designed to protect consumers, and media entities ready to expose unlawful price gouging. Unfortunately, all mechanics aren't so virtuous. #JudgementDay #LawAbiding More