Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY? I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.) More

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that th missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today. More

My 2010 Jeep Liberty completely died and I called the My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning. Thanks Richard! More

good and fast service. Pleasent service manager. Great waiting area with free coffee. Computer is availble for customers use. Overall great service and priced right. Thanks waiting area with free coffee. Computer is availble for customers use. Overall great service and priced right. Thanks More

Tom made my service easy and simple. I called my AC was not working. I brought the car to Napletons. Within the hour they were already working on the car. We do not have a 2nd car, Tom made arrangements not working. I brought the car to Napletons. Within the hour they were already working on the car. We do not have a 2nd car, Tom made arrangements and paid for a loaner car while my car was being worked on. More

Good coupon price. Service manager very friendly and professional. Employee Rick was great. Car work complete on time. Even got a fresh cookie from cashier. professional. Employee Rick was great. Car work complete on time. Even got a fresh cookie from cashier. More

Robb is always good to deal with and is one of the principal reasons we return to this dealer for service. We've had other service writers when he has been away and they have not been nearly as frien principal reasons we return to this dealer for service. We've had other service writers when he has been away and they have not been nearly as friendly or easy to deal with so he is definitely an asset for Napleton's. More

MY EXPERIENCE EVERY TIME I GO TO THE DEALER FOR SERVICE ON MY LINCOLN NAVIGATOR 2008--about 5 to 6 times per year--IS CORRECT, PROFESSIONAL, RELIABLE AND EFFICIENT ! JOSE E DE ALVARE ON MY LINCOLN NAVIGATOR 2008--about 5 to 6 times per year--IS CORRECT, PROFESSIONAL, RELIABLE AND EFFICIENT ! JOSE E DE ALVARE More

Very positive experience EXCEPT, price quoted was not price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally n price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally nice and very accommodating. I don't think the charge for shop supplies had anything to do with the service advisor. This seemed to be a dealership policy. I'd rather the cost of the service include ALL costs as opposed to "hidden". More

Dustin always helps me with my service issues. He gets everything fixed the first time. He never gives me a BS answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car everything fixed the first time. He never gives me a BS answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car in so service can duplicate the problem, just fix the problem. More