Napleton’s Oak Lawn Mazda

I was not at all happy with my experience at this dealership. My sales associate was pushy and rude. I felt like I was being scammed as everything we discussed was different when it came time to sign dealership. My sales associate was pushy and rude. I felt like I was being scammed as everything we discussed was different when it came time to sign the finance paperwork. And, as a final middle finger to me, the car I purchased had very little gas in it and was not cleaned in the inside. I have purchased quite a few used cars in my life and this was by far the worst experience. I have complete buyers remorse. Not over the car, but that I put money in the pockets of these people. Be careful if you buy from them. More

I'm not sure how this place has so many good reviews. I don't recommend them them to anyone because of the poor service and bait and switch tactics. I visited the showroom and had a fine experience, but it don't recommend them them to anyone because of the poor service and bait and switch tactics. I visited the showroom and had a fine experience, but it all went downhill after that when I was serious and ready to buy. I was negotiating over phone with my sales rep for a brand new car only to be brushed off by a manager named Andy who insinuated I wasn't a "serious" buyer, even though I was prepared to put a deposit down that day. He insisted I come back into the showroom, which I did one business day later. When the new rep MJ gave me the pricing sheet with financing options, it included a higher interest rate than I was initially quoted and even discussed 3 minutes prior, included services that I never discussed with them or wanted included, and most appalling the actual car price was well over $1k more than what we had already agreed on. Bottom line: they use bait and switch tactics, used the interest rate and other services as negotiation tactics against me, and didn't even acknowledge any of it. I'm so glad I didn't buy from them. More

Very professional team, great and friendly staff, no pushy sales, bought two cars in one week from this dealership. Shelby was very good sales girl! pushy sales, bought two cars in one week from this dealership. Shelby was very good sales girl! More

SCAMMERS. SCAMMERS. SCAMMERS Horrible dealership. Bait and switch with online pricing and estimate on trade in value. They are very rude and ignorant once they see you know what ur doing and they can’t sc and switch with online pricing and estimate on trade in value. They are very rude and ignorant once they see you know what ur doing and they can’t scam u. More