Napleton's Schaumburg Buick GMC

I was working with Kevin to purchase a car. While waiting for the dealership to get the exact car, another local dealer bettered their offer. I was still interested in purchasing from Kevin and when waiting for the dealership to get the exact car, another local dealer bettered their offer. I was still interested in purchasing from Kevin and when I got to the dealership to finalize the purchase I explained I received a better offer by $400. Kevin tried and to my surprise Brian the sales manager started cursing over the phone to Kevin but everyone in the dealership could hear because they were less than 15 feet apart. I got up from the seat and told Brian to come talk to me. He walks to me aggressively and throws my down payment check towards my face and told me to go buy the car from the other dealership! We had an exchange of words and honestly thought he was going to get physical. Needless to say I walked out and another customer in the parking lot approached me and said he chose to leave because of what he heard. My biggest concern is that Kevin did all this work and lost the deal because of a Manager with little management and customer service skills! I told Kevin he's in the right industry but at the wrong dealership. I purchased the GMC from the other dealership and wrote a great review as well. The Napleton Family needs to be aware and offer the proper training to their managers. More

Pat Sturn (salesman) was great! Finance guy, different story. Still cant contact him, no returned calls. Some how I aquired GAP insurance. I dont want GAP insurance, Something I would never buy. If i story. Still cant contact him, no returned calls. Some how I aquired GAP insurance. I dont want GAP insurance, Something I would never buy. If i thought the car was that upside-down, I wouldnt buy it. More

I came in and Tony helped me find the Terrain exactly like I wanted. Tony explained how all the options worked and showed me how to connect my phone to the new radio system for internet radio. Tom the fi like I wanted. Tony explained how all the options worked and showed me how to connect my phone to the new radio system for internet radio. Tom the finance manager was great too, he worked with me and made my payments good. My sister is now looking for a new car and I will send her to Napletons! More

The gentleman we spoke with did not seem interested in what we want. He kepted refering to what he had to sell. He only wanted to talk to us if we would say we would commet to buying a car that day. what we want. He kepted refering to what he had to sell. He only wanted to talk to us if we would say we would commet to buying a car that day. More

The aforementioned employee is very helpful. He answered all my questiones satisfactorily. He has patience & diligence in the negotiating process that led us to a mutually agreed price. Likewise happy in my all my questiones satisfactorily. He has patience & diligence in the negotiating process that led us to a mutually agreed price. Likewise happy in my dealings with parts & service departments. More

I went into this dealership recently because of an ad I saw online about a used car. The car was alright and the price was not terrible however the customer service was terrible. Skylar showed me the car w saw online about a used car. The car was alright and the price was not terrible however the customer service was terrible. Skylar showed me the car with Adam who was in training. Adam was excellent and I wish he could have helped us instead of the other two gentleman. Adam was personable and conversational. Skylar was not rude until we sat down to talk about trade-in and prices and even then he didn't seem to be intentionally rude, just unaware. My trade-in is a much older car however the offer of $100-$200 is insulting, I could sell it to a junk yard for more than that. I have been quoted between $1000-$2000 on my car but the price wasn't the biggest issue. My biggest issue was the way I was spoken to. I was talked to like I had no idea what I was talking about, there was not one instance of kindness. I was told how terrible my current vehicle is, more than once. I was not rude but I was firm in telling them that the trade in value was important to me. I had another dealer willing to pay a certain amount so if they couldn't give me a better offer (which I more than understood) then I would have to go back to that dealer. I felt that was a fair an honest comment. I asked to have a minute to discuss this alone with my boyfriend (when I finally got them to say that they could do 1500 depending on my down payment). We were actually discussing how I didn't appreciate Skylars approach so far, but that he was probably a nice guy and we were talking about maybe offering a decent down payment and see what they did with that. The original sales person did not return, he instead sent in Tom. Tom proceeded to laugh at the 1500 dollar trade-in offer, and tell me how bad other dealers are (not even knowing which dealerships I was referring too). He spent more time talking bad about other dealerships without ever explaining what was so positive about his. He had no intention of hearing us out but instead would rather argue with us. I have visited many dealers and have never had an experience like this before. They weren't even aware that we were about to put down an offer because they sent in their closer who didn't say one nice thing to us. He was used only to argue and talk down to us. I was happy to walk away without letting them have my sale. They were completely unaware that customer service would have won me over more than pricing. I do not mind a lower trade-in value if I am talked to with respect . I would not recommend this dealership to anyone where customer service is important. More

I had the best experience I have ever had while buying a used car. I found a possible choice online and made contact. I was immediately responded to by Amy Woolsey. The car that I had originally selected wa used car. I found a possible choice online and made contact. I was immediately responded to by Amy Woolsey. The car that I had originally selected was unavailable but Amy made sure to provide me with a couple of alternate choices. In a very short time we agreed on a car that was in excellent condition, at a price that I could afford and was delivered to me immediately. This was the best experience that I have ever had while buying a used car. Thank you Amy, you are the best. I will be back for my next car and I am confident to recommend you to everyone that asks me about my new purchase. You are the greatest. Jeff W....One very satisfied customer. More

Worst dealership ever. Amy quoted me a price on saturday evening. Went back on monday expecting a new gmc, and came out with a bad taste in my mouth. When I showed up, she was busy doing nothing. So the G. evening. Went back on monday expecting a new gmc, and came out with a bad taste in my mouth. When I showed up, she was busy doing nothing. So the G.M sent this other salesman with me. when I showed him what amy quoted me on that white piece of paper she uses, he said that she made a mistake, and that he can not use that piece of paper. To make a long miserable story short he told me that I was a lair and that Amy never wrote that down on that white piece of paper. I am so glad i did not buy from them. Watch out for these scammers. More

August 5, 2011, I had to replace my Vehicle I had August 5, 2011, I had to replace my Vehicle I had recently purchased in January of this year. Since I had been provided very good service in January August 5, 2011, I had to replace my Vehicle I had recently purchased in January of this year. Since I had been provided very good service in January by Sales Consultant, Eric Thorsen, I decided to return to Napleton's Schaumburg for my new vehicle. Eric was friendly, patience and very helpful. He went the extra mile to make sure I got the vehicle I was interested in. Linda Kyle More

Edgar Moreno and the Napleton’s staff did a fabulous job working with us to pick out the perfect vehicle. My wife and I visited 5 other GMC dealerships in the Chicago land area and were extremely disappoint working with us to pick out the perfect vehicle. My wife and I visited 5 other GMC dealerships in the Chicago land area and were extremely disappointed in the customer service until we arrived at Napleton’s in Schaumburg. Edgar not only worked with us for over 3 hours until we had everything figured out but managed to get us a price that we were comfortable with. We ended up purchasing a 2012 Acadia Denali and absolutely love our decision. I would highly recommend a visit to Napleton’s if you’re at all interested in purchasing a vehicle, ask for Edgar. More