Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center

My Town & Country minivan has been out of service for more than 4 weeks. I can't get my vehicle repaired Because of the Mopar extended warranty. I haven't heard from the service advisor I've called Mopa more than 4 weeks. I can't get my vehicle repaired Because of the Mopar extended warranty. I haven't heard from the service advisor I've called Mopar there refusing to repair my vehicle. I feel like the dealership and the extended warranty company are playing the blaming game. No one has followed up im sitting here waiting to try to get my vehicle repaired it seems like no cares. I'm told my repair is covered but to complete the process of repairing the vehicle there asking me to pay for part of the service How can something that is covered on their extended warranty be asked of a customer to pay part of the service to fix the vehicle. I would think that the dealership would work harder to get my vehicle fixed to keep me as a happy customer right now and not very happy with the situation from the process of writing to Mopar Chrysler and dealership napleton. Waiting more than 4 weeks to have this resolved is ridiculous. More

Used to be a great place for servicing your vehicle, no longer, not reliable at all. I'm very disappointed, today a service manager in shorts words told me that my truck was drivable, to expedite and no wo longer, not reliable at all. I'm very disappointed, today a service manager in shorts words told me that my truck was drivable, to expedite and no worries pay for the service in advance, no way I will pay for a job that hasn't been done. | More

The worst service that a dealer can have, in addition to bad service, they charge whatever they want. Response I received from the supervisor or manager when claiming an unfair amount charged, I took my veh bad service, they charge whatever they want. Response I received from the supervisor or manager when claiming an unfair amount charged, I took my vehicle for transmission problems and air bag I asked for a diagnosis which is a global amount and in the end they charged me for each diagnosis I believe and think that an abuse when they are making a diagnosis in general is unfair the individual charge when complaining they contacted the service supervisor at that time and that was their response when claiming that they could not charge for two diagnoses and his response was who told you we charge what we want, his response was excellent. More

Jay Torres was very helpful with getting my Dodge Durango Taken Care of even with me coming in at 7pm For oil change and tire rotation. Thank you all so very much. Taken Care of even with me coming in at 7pm For oil change and tire rotation. Thank you all so very much. More

Want to be ripped off? GO HERE. Want your perfectly running Jeep to be ruined? GO HERE. Want days of your life wasted, and time you can never replace gone for good? GO HERE. Napleton jeep I know your y running Jeep to be ruined? GO HERE. Want days of your life wasted, and time you can never replace gone for good? GO HERE. Napleton jeep I know your young social media savvy, "content manager" will be reading this shortly, and I am glad! because I would like to know why after having the simple fuel pump relay and alternator recalls serviced at your dealership my jeep no longer runs, and why after I pay $189 diagnostic fee your service manager tells me its because the starter is bad, but then why after I take it to another mechanic they state the starter is good and its the ALTERNATOR your dealership not only put in incorrectly, but knowingly hooked the engine up solely to the battery power which could have STARTED THE JEEP ON FIRE if driven, not to mention the absolute crap job done on my jeep, I mean things weren't even done!! I also would like to know why your service manager thinks its a good idea to tell me he will "work on price" with me when ITS UNDER WARRANTY and it is your dealerships mistake. I would mostly like not only for my jeep to be back in running working order AS IT WAS WHEN I BROUGHT IT TO YOU, but I am extremely curious to know who trains your service manager in customer service as well, considering he is not only arrogant, but he is argumentative and nasty when I simply would like rectified what went wrong. I am more than displeased and will continue to follow up till this is made right. OSCAR PLATT is the worst service manager there is, he truly should not be allowed to be not only in a place of power, but nor should he be in a position to even handle the general public with how he believes he can treat others. More

Mr.Torres is the best thing that ever happened to that place he is a great asset to the company customer satisfaction is very high place he is a great asset to the company customer satisfaction is very high More

One of the best dealers for my Jeep Wrangler, they make you feel like family. They address all my concerns and explain to me what was wrong with my Jeep. Mr jay Torrez helps me understand the issue and adv you feel like family. They address all my concerns and explain to me what was wrong with my Jeep. Mr jay Torrez helps me understand the issue and advise me the best option to solve the problem with my Jeep Wrangler.. thank you so much to Mr jay Torrez , to Mr felix and to the driver the took me to my house and pick me up when the job was done thank you so much once again.please be safe and God bless you all. ..🙏🙏 More

Very professional, and excellent service.. I recommend this dealership. Their word is there contact and they met and exceed my standards which are very high after serving 28 yrs in the active Army. Keep this dealership. Their word is there contact and they met and exceed my standards which are very high after serving 28 yrs in the active Army. Keep up the great work!! More