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Napleton's Valley Hyundai - Service Center

Aurora, IL

4.3
346 Reviews

346 Reviews of Napleton's Valley Hyundai - Service Center

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July 22, 2022

Just had my Sonata in to be serviced. My Service Advisor was Ron Stelle. He gave me excellent service from start to finish on my vehicle repair. I could not be happier with Napleton's Val More

by ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Stelle, Service Advisor.
Jul 23, 2022 -

Napleton's Valley Hyundai responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

July 16, 2022

Always courteous. If the service you need is a time consuming fix, they offer a ride home or to the nearby mall. Always snacks and water available if you choose to wai More

by Tousinot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Napleton's Valley Hyundai responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 15, 2022

Napleton’s Valley Hyundai will give you the professional experience you expect in a car dealership. Customer service representatives are helpful, knowledgeable and friendly, especially Mr. Dennis Sheahan an More

by mfontana0912
Recommend Dealer
Yes
Employees Worked With
Dennis Sheahan
Jul 18, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 12, 2022

My service rep, Dominic handled my repair issue superbly and went above and beyond. I will be loyal to Napelton Hyundai going forward. More

by Cgavinrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Paccucci
Jul 14, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Dominic will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

July 09, 2022

Very professional yet family friendly. This is my go to dealership for all my vehicles. More

by Jkopeck25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napleton's Valley Hyundai responded

Hi, here at Napleton's Valley Hyundai, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

July 06, 2022

I have been taking my car for service at Napleton for many years. They have always been very professional,as well as, friendly. The best thing about this dealership is that they will make recommendations More

by chris210s@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 07, 2022 -

Napleton's Valley Hyundai responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton's Valley Hyundai as your first choice for service!

June 26, 2022

Easy to make reservation and giving timely service. Waiting room is acceptable. Location is good for me. More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joson
Jun 27, 2022 -

Napleton's Valley Hyundai responded

Hi Lee, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

June 25, 2022

Took my G70 in for service and a few small things. Jason Jacob's was my service advisor, he was absolutely awesome. Walked me through everything throughly, and made my next warranty service appointme More

by Bilske69
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Jacobs
Jun 27, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2022

Adam was the best. Went out of his way to find the problem. Thank you. More

by Cabdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam my service advisor
Jun 27, 2022 -

Napleton's Valley Hyundai responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 24, 2022

Good and prompt service. Very short wait time. Timely follow up. Complimentary oil change and car wash. More

by Ibrahim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pearson
Jun 26, 2022 -

Napleton's Valley Hyundai responded

Hi Ibrahim, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Jun 26, 2022 -

Ibrahim responded

Good and prompt service. Very short wait time. Timely follow up. Recommended and trusted for your services

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