Napleton's Valley Hyundai - Service Center

great service! Loved my experience. People were so nice! Keep up the good work. Both Jim and the cashier were great. I will be back for sure! Thanks! Loved my experience. People were so nice! Keep up the good work. Both Jim and the cashier were great. I will be back for sure! Thanks! More

service visit had my suv in for service they was not able to fix my problem but gave me a good reason why. the service person was very good took time to go over my had my suv in for service they was not able to fix my problem but gave me a good reason why. the service person was very good took time to go over my problem and what my options were. Very nice person seams to care not not a person who will lie to you More

Steering wheel peeling...5th steering wheel and still giving Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem w Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem with the steering wheel peeling, I am currently getting a 5th steering wheel looked at .. My aggravation is that I have to drive to the dealership have them look at it , make an apt, then drive back again for the car to be repaired. Dave has helped out greatly giving me contact numbers , explaining protocol, when I have called the dealership Manager I always get a voicemail and I have to leave my number , with call backs never happening from Napelton... The problem comes when I call Hyundia customer service and explained all my trips to the dealership, their answer was " well we are fixing your steering wheel" and then they sent me a license plate holder for my troubles..... Very poor customer service. We have bought 2 cars from the Napelton dealership in the past 2.5 yrs and this is their customer service....Dave Ketza has been the only person their that has gone out of his way to help me as much as he is possible to do. More

HORRIBLE CUSTOMER SERVICE! DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided to "fix "my car was because they wanted their rental back. They never did the work promised including what the GM said they would do! I would never buy another car from them let alone take my car to be serviced there! They are horrible about keeping you updated and informed! Only good thing was I put the miles on their car for a week and not mine:) More

Friendly, wonderful customer service I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours, and without asking or showing the slightest bit of annoyance or frustration with having to entertain a squirmy toddler for two hours in a waiting room, I was given a heartfelt apology and the phrase, "you're not going to pay for anything." I was not expecting that. Thank you so much for such great customer service! I will definitely be back....and will bring extra supplies just in case! More

annoyed everything about the service and customer service was great until the courtesy pick up from my home to get my car. When I found out the car was ready everything about the service and customer service was great until the courtesy pick up from my home to get my car. When I found out the car was ready I asked for the pickup from my house to the dealership about a 2.5 mile distance. I called and they told me within a half hour. an hour went by and called, they said we will send the car right away. again about 40 minutes went by and nothing. I finally got a ride from my neighbor to go get the car. :( Jim who I worked with was great it was just the car shuttle that was bad More

work under warranty Jim was helpful and informative. When they needed to order a part for my repair he offered a loaner right away. He explained what had been done to t Jim was helpful and informative. When they needed to order a part for my repair he offered a loaner right away. He explained what had been done to the car and answered all of my questions. More

uncomfortable, in accurate I arrived at 9:25 for my 9:30 recall service appointment for the stop lamp switch on my 2010 Tucson. When I took a seat in the service office, there w I arrived at 9:25 for my 9:30 recall service appointment for the stop lamp switch on my 2010 Tucson. When I took a seat in the service office, there was an altercation involving what appeared to be a service tech and perhaps a manager who asked the tech what he was doing sitting in the office. The tech responded that he had been told to wait but didn't know "what the xxxx was going on." When he was confronted again, he used 2 much stronger swears (neither allowed on this site) to express himself and his frustration. At this point another service employee got up from behind his desk and demanded that both of the other gentlemen get "Outside, now!" They all left the office but tempers and language were flaring still on the service floor until they made it out of sight. When the gentleman who had demanded they step outside returned, he yelled at the one man to "Go home! You don't work for me anymore!" But that man still came back into the service office and sat back down. While this was occurring, the service employee with me said nothing at all, not to me nor about the incident. When it appeared completed, he muttered a quiet "sorry about that" and then went to work on my papers. Regarding my service - first he told me the appointment was for my airbag. It was not, and I corrected him. He apologized then explained the correct recall procedure. He told me it would take about an hour. This agreed with what I was also told on the phone when I made the appointment. My intake time was 9:33. My ready time was 11:20. That does not even come close to being accurate. When the service employee arrived in the waiting room, he approached another customer and told her that her stop lamp had been replaced. She said she was there for her airbags. He apologized and found the correct papers to discharge her, then approached me with mine. I was NOT apologized to for the significant increase in work time (almost double what was promised) in any way. It was not acknowledged. I will not return to this dealership for service or sales (it was under different ownership/name when we bought out car). I was made physically and emotionally uncomfortable by the altercation among the employees, and the situation was not adequately or satisfactorily handled. Due to the bumbling of the service employee attending to me, I was left without confidence that I was receiving the service I came for, and I was inconvenienced by the inaccurate account of the time needed for the service. The last time I came for service, I was also kept waiting for twice as long - that time I was given a "free car wash" (aren't they always free?) that I had not asked for and that ADDED to my wait time! When I complained I was given some money off, but that didn't help me make it to my next appointment on time. Finally, the waiting room is distracting with both a television and music competing for my attention at the same time in the same space. And I have to ask for a ticket for a hot beverage? Considering the experiences I have had, they should be buying me lunch (with a cocktail)! More

Great Service On A Holiday!! I went in to get my oil changed, it was the 4th of July so I didn't really expect to be able to get much more done than that. I did need an alignment I went in to get my oil changed, it was the 4th of July so I didn't really expect to be able to get much more done than that. I did need an alignment and my 15,000 mile check up, but I knew it wasn't really going to be possible because of the holiday. Well Jim from the service department really knocked my socks off, he told me that he would be able to get the work done that I needed. He also offered us a ride to wherever we needed to go, but we decided to walk because it was a beautiful day. The service did take a little longer than expected, but Jim even gave us a 20 dollar coupon off of the alignment. Overall my experience was great here!! More

Car needed to be fixed again I had my car towed to the dealer for repair of an alternator. I was called to pick up my car and was told a price that the consultant had got for me. I had my car towed to the dealer for repair of an alternator. I was called to pick up my car and was told a price that the consultant had got for me. When the car was picked up my wife was charged about $50 more than quoted. Driving my car the next day the air conditioning would only blow cold when the car was moving. If it was in park or at a stop light it only blew hot. Also my acceleration was very jerky. I called the service department and was told I needed to get the car back in ASAP because it sounded like something was not connected right. I paid almost $1000 for the service, you think for that money, it would be done right the first time. Not a good first impression from this dealer. More