Napleton's Volkswagen of Sanford

For over a month my husband and I have been searching for a good pre-owned vehicle, after our last car's engine blew up (for the second time!). Reliability was our main concern, as was service, and price. A a good pre-owned vehicle, after our last car's engine blew up (for the second time!). Reliability was our main concern, as was service, and price. At Aristocrat Volkswagon we found the service to be stellar right from the beginning. We were genuinely greeted (and even offer cookies; our son loved that!) and felt comfortable and not pressured. Our Sales Representative Colette Middlebrooks did everything in her power to assist us in finding the right car within our budget and then the challenge began. With my husband being disabled, limited credit and only essentially one household income, Colette and the Aristocrat team did everything in their power to not give up on us and did not write us off. They treated us like we were worth a million bucks...that's how a car buying experience should be! Thank you SO much for our 2006 Mazda3. We love it and you! We will for sure tell everyone how awesome Colette and Aristocrat VW is. More

I have come to love VW autos. Aristocrat VW's Tom Perry answered my questions honestly, directly without "I'll go talk to my manager ..." intermissions. The process was painless, informative and most impor answered my questions honestly, directly without "I'll go talk to my manager ..." intermissions. The process was painless, informative and most importantly I felt I received a good deal without being "massaged or manipulated". That is a lost art in today's business people. I appreciate and respect him and will definitely direct my future VW needs to him and Aristocrat VW. More

We are on our third VW from Dave. He and the othe employees there have exceeded my expectations each and every time. Thank you Aristocrat for being there for us, just wish that more car dealers would employees there have exceeded my expectations each and every time. Thank you Aristocrat for being there for us, just wish that more car dealers would model the way you do things! More

You guys are awesome! No matter how many questions I You guys are awesome! No matter how many questions I asked or how many cars I needed to test drive, everyone was great! All my needs were met and the You guys are awesome! No matter how many questions I asked or how many cars I needed to test drive, everyone was great! All my needs were met and the deal I got was very good to say the least. No one was pushy or aggressive. I've read some of the negative comments, and all I can say is SOUR GRAPES!! My family has been buying or leasing from Aristocrat VW for years and never once has there been a problem. I have and always will recommend Aristocrat VW to anyone and everyone! Thanks Aristocrat!! More

Aristocrat VW took my car on a trade-in after an accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance ap accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance appraiser agreed with the initial findings. In what appeared to be a child having a temper tantrum, Aristocrat VW wouldn't return phone calls or insurance paperwork. They didn't have a problem charging $50 per day for storage. Caught between Aristocrat VW and the insurance company I went to pick-up the car. To my astonishment Aristocrat told me it was not my car and refused to give me MY CAR. I had to threaten Aristocrat with contacting the police and filing a stolen car report before Aristocrat released my car to the insurance company. Not once did the dealership accept any responsibility. Instead they were rude and aloof. RUN AWAY from this dealer! More

At 58, I have had to opportunity to purchase/lease many automobiles over the years. And, in all those transactions, I have never had a better experience than with working with Colette Middlebrooks. Cole automobiles over the years. And, in all those transactions, I have never had a better experience than with working with Colette Middlebrooks. Colette was responsive, but not overbearing or 'pushy' in any way. Her prompt, honest replies.. to my many inquiries.. over many months.. kept me coming back to Aristocrat for an eventual 'Test Drive'. Once the decision was made to lease my 2011 Jetta, an appointment was made a week later when I returned from my next flying Tour to pick up the automobile and complete the necessary paperwork. The car was IMMACULATE..inside and out.. Colette's presentation was perfect and the 'process' was painless. I intend to recommend Aristocrat VW in general, and Colette specifically, to anyone looking to buy/lease an automobile! Well Done..and thank you Colette.. Regards, Kenny Carkeet KC SKY Enterprises, LLC More

This is by FAR the BEST dealership anywhere! The staff is super friendly and not pushy! There's no finance dude in some back office and you don't have to jump through hoops to get a great deal! Unlike my pre super friendly and not pushy! There's no finance dude in some back office and you don't have to jump through hoops to get a great deal! Unlike my previous experience at the other VW stores in the area. I am telling EVERYONE to go to Aristocrat VW. I love my new VW!!! Thanks Aristocrat!! More

After spending several weeks researching for cars for our college bound daughter we finally decided on Volkswagens, we then set out visiting the local Volkswagen dealers and stopped in at Aristocrat VW in Sa college bound daughter we finally decided on Volkswagens, we then set out visiting the local Volkswagen dealers and stopped in at Aristocrat VW in Sanford, Florida where we were met by Mark Kendall, after explaining to him what we were looking for, options, colors etc, he showed us three different vehicles that met our criteria but no that of our daughter, We left that day feeling discouraged at not finding the car we were looking for only to get a phone call two or three days later from Mark telling us about a vehicle that had just been traded in and that he felt it was what we and our daughter was looking for. My wife and daughter went to see the car and it was exactly as Mark described it, the transaction in buying the Volkswagen Jetta was amazing, Mark assured us that the process would be like no other we had experienced and he was correct, he explained in detail every part of the process and warranty and went as far as getting the address and number for the local dealer where our daughter will be attending college to have a contact person set up for her away from home. We are now a four car family and while they are not all Volkswagens our dealership will be Aristocrat Volkswagen for our next purchase and Mark Kendall the person we will go to see for the next purchase. More

Colette was one of the best sales people I have ever had the chance to work a deal with. She was extremely knowledgeable of the car that we were looking at. Her approach was to listen to our questions and the chance to work a deal with. She was extremely knowledgeable of the car that we were looking at. Her approach was to listen to our questions and give us straight forward answers. She was never ever pushy, and very laid back and honest. These traits in sales are hard to teach and Colette knows what she is doing. She knows her cars and knows her deals. Firm, honest and no xx. We will be back to Aristocrat VW for our next car. They are the dealership that Orlando needs, and I cannot wait for them to open their new location that will be closer to town. More

I bought my car from this dealership and that experience was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. Th was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. The employees are rude, unhelpful and unapologetic. Furthermore, when i pointed out the issues i was having with the staff to the service manager i was informed by him that they had a "prefect system" and gave me the same attitude reflected by his staff. Proves poor management results in poor performance by entire staff. Stay away from this place unless you enjoy being treated like your business is a problem. More