Napleton's Volkswagen of Sanford

Jacob's service is great! However, Napleton VW's service quote was around $2,800 for Front/Rear brakes incl new rotors, (4) tires and an alignment. I ended up going to Tires P However, Napleton VW's service quote was around $2,800 for Front/Rear brakes incl new rotors, (4) tires and an alignment. I ended up going to Tires Plus and the total was $2,004... and that included LIFETIME alignment and Road Hazard for the tires. All I ended up getting done at Napleton VW was a Schedule 1 Service for $176. My future oil changes will be $100 at Tires Plus. I really appreciate Napleton's level of service such as the Inspection Video by the Service Technician, Kyle, and the recommended items that I can view and Approve/Decline right from my phone, but I don't like it so much that I'll pay an extra $700. Again, Jacob's service is 10/10! More

Jacob has been an outstanding service advisor for our fleet of 40 vehicles with Seminole Public Transportation. His communication, professionalism, and attention to detail consistently make every service fleet of 40 vehicles with Seminole Public Transportation. His communication, professionalism, and attention to detail consistently make every service visit smooth and efficient. He always keeps us updated, helps us prioritize repairs, and makes sure our vehicles get back on the road as quickly as possible. We truly appreciate his support and look forward to continuing our partnership. Highly recommended! More

Always great service when I come here will Miss Roxy although I know Jonathan and Jacob are phenomenal. I will always recommend Sanford service! although I know Jonathan and Jacob are phenomenal. I will always recommend Sanford service! More

Roxy in service is always amazing and Ms. Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s people like them who customers like myself can feel comfortable enough to keep coming back..!!! Thanks ladies More

Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks! More

I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had. at home. From start to finish, it was one of the best dealership experiences I’ve had. More

As always, courteous, prompt and kept me up to speed on the progress of the service work. She is commendable at her job. the progress of the service work. She is commendable at her job. More

Provides good sales information during purchase as well as good service for vehicle over last 3 years. as good service for vehicle over last 3 years. More

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! She took her time to explained in details and solve our issue. Great personality! More

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ulti Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ultimately, my car was completed in less time than I thought it would take, despite the shop being so busy that day. I would definitely recommend Napleton in Sanford to anyone. More