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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,690 Reviews

1,690 Reviews of Napoli Indoor Kia - Service Center

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August 04, 2025

Excellent service across the board but I won’t be coerced into writing a certain oof words! Jjjjjjn ddddd llkkk nnnnnnnnnnnm More

by DMEG957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
August 04, 2025

Very good service The cost of the mirror plus instillation was very high Wayne Mones More

by mone6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

This looks like a duplicate survey I answered all these questions a few days ago More

by genegold1234
Recommend Dealer
Yes
August 02, 2025

S great dealership with great friendly people. A great waiting area to sit and wait and free coffee too!!! More

by cindytashlein2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Every time I take my car there, it always takes longer than what the approximate time they tell me. And don't keep me updated on how long it's gonna take. More

by VIRGINIA071763
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Jen, I do not have a google account. But i can not say enough wonder things about you and the technology that took the time to fix my new Kia And get us back on the road safely!!! You we More

by SUSANSPEIGHT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

Great service ty Idk the car wash complimentary was rlly nice Is this ai ?????? More

by OLEH.IHOROVYCH.OSHCHEPKOV
Recommend Dealer
Yes
July 31, 2025

Head gasket repair under ex wrty. Did not replace fluids. Tried to upssell other repairs More

by cdsaitta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Esposito
July 31, 2025

Marissa is an absolute Ace! She has an excellent matter of fact way about her while approaching everything she does from a customer-centric point of view. thank you Marissa! More

by mlamont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
July 31, 2025

Dealership serviced my car in a timely manner. Everything went great, and they had constant and clear communication with me throughout the process. More

by kateromanchick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa