Nashville Toyota North

Changed advertised price after I visited. I intended to buy the truck the next day, BAM you like it? How about a 12.5% increase on the price now, sound good? Oh, we put the price up wrong. Well I’ll nev buy the truck the next day, BAM you like it? How about a 12.5% increase on the price now, sound good? Oh, we put the price up wrong. Well I’ll never shop there again, and I have a family member looking to buy a new Toyota as well, won’t be from this place! More

Purchased a new limited edition Toyota van in 2020. Some time later my daughter wanted to use the vcr to play a movie for her daughter. We found the head sets but no remote. I told the sales manager who sai time later my daughter wanted to use the vcr to play a movie for her daughter. We found the head sets but no remote. I told the sales manager who said I waited to long but would check. No reply. I told him you take for granted that everything is in the vehicle like your spare tire. He said I did not have a spare. The service department said yes you do it is under the vehicle passenger side door. I wonder how well the sales force knows the product they are selling. Will contact Toyota Care to solve the problem. More

I worked with Radna Wilson, who gave me all the information I needed, worked with me on the price I was seeking, took me on multiple test drives, and didn't pressure me to either buy immediately wh information I needed, worked with me on the price I was seeking, took me on multiple test drives, and didn't pressure me to either buy immediately when I wasn't sure, or buy a car I didn't want. When I wanted a color combo that wasn't in stock, Radna made sure I got the vehicle I was looking for. I'm so grateful for her help in getting a car I love. More

This place is great. Mr. Mike Long was very helpful in the process of purchasing my car. Made sure I got a great deal and reliable vehicle. Wonderful place to buy a first car! the process of purchasing my car. Made sure I got a great deal and reliable vehicle. Wonderful place to buy a first car! More

Thank you RADNA WILSON!! Love my new Nightshade edition 4RUNNER! Best experience we’ve had at a dealership. You were amazing to work with. You sealed our business in the future!! Thank you, Joe & Kri 4RUNNER! Best experience we’ve had at a dealership. You were amazing to work with. You sealed our business in the future!! Thank you, Joe & Kristi Hagan More

Robert GwynnGreat person made us feel like we been Robert Gwynn Great person made us feel like we been knowing each other for years! He even came out and met us in snow! My little family couldn’t have Robert Gwynn Great person made us feel like we been knowing each other for years! He even came out and met us in snow! My little family couldn’t have ask for a better experience. More

Service was good. We were greeted promptly and were done in a couple of hours. We’ve bought Toyota’s since 1977 and will most likely not buy another brand. in a couple of hours. We’ve bought Toyota’s since 1977 and will most likely not buy another brand. More

We had a very good experience buying our new Tacoma. Salesman Robert Gwynn helped us out a lot with everything we needed and asked for. Made the experience stress free. Much appreciated! Salesman Robert Gwynn helped us out a lot with everything we needed and asked for. Made the experience stress free. Much appreciated! More

Robert Gwynn did a great job assisting us with our Tundra purchase. Sales management dealt fairly with us as well. We will return and purchase there again purchase. Sales management dealt fairly with us as well. We will return and purchase there again More

Could not have had a worse experience from a car dealership. Bought a 2017 RAV4 from Toyota Nashville North along with the Toyota Autocare Plus Premium policy for all maintenance, roadside assistanc dealership. Bought a 2017 RAV4 from Toyota Nashville North along with the Toyota Autocare Plus Premium policy for all maintenance, roadside assistance, and scratch and dent care no larger than a credit card. From the start: -they filed the paperwork wrong and I had to go back in the next day to redo the paperwork. I continued to be billed from Toyota Financial Services from 2 accounts for multiple months. -the first scratch we ended up with, I called to get fixed. I got the run around about there being a guy named Tweety that Toyota hires out to fix all body work. The service department told me that he was only there on Tuesdays. When I called to set it up at my next availability, I was told there was nobody names Tweety. After multiple calls I got ahold of management and they said there is a Tweety but he's on vacation. After finally setting up a date, I took the RAV4 for in for Tweety to fix. I never met Tweety but spoke directly with Robert "Bob" Ambuhl. He took the car back to Tweety in the back of the shop and 20min later said "this" is the best we can do since we don't have a paint shop in house. The scratch was not fixed and it looked like there was a matte black stain placed on the scratch. Bob Ambuhl did not offer to make it right. I left the dealership in hopes to contact the owner and file with the BBB. I since have attempted to contact Bob and other maintenance staff for a refund on the Autocare Plus policy since it does not cover what they said it would and can not get anybody to call me back. They won't allow me to cancel the policy either without coming in. I work 45min from the dealership. -I called back yesterday (9/23/20) to again attempt to make the situation right. I was repeatedly sent to voicemails (namely, Bob Ambuhl) even after I was told by one of his associates that he was still there for the day. I was told that I would receive a call back this morning (9/24/20) by Kelly at 0700. I have received no such phone call. I have filed a complaint with the BBB. If the situation remains to be ignored by Nashville Toyota North, I will purse litigation. Do yourself a favor and buy your car from somebody else. More