Nashville Toyota North

Could not have had a worse experience from a car dealership. Bought a 2017 RAV4 from Toyota Nashville North along with the Toyota Autocare Plus Premium policy for all maintenance, roadside assistanc dealership. Bought a 2017 RAV4 from Toyota Nashville North along with the Toyota Autocare Plus Premium policy for all maintenance, roadside assistance, and scratch and dent care no larger than a credit card. From the start: -they filed the paperwork wrong and I had to go back in the next day to redo the paperwork. I continued to be billed from Toyota Financial Services from 2 accounts for multiple months. -the first scratch we ended up with, I called to get fixed. I got the run around about there being a guy named Tweety that Toyota hires out to fix all body work. The service department told me that he was only there on Tuesdays. When I called to set it up at my next availability, I was told there was nobody names Tweety. After multiple calls I got ahold of management and they said there is a Tweety but he's on vacation. After finally setting up a date, I took the RAV4 for in for Tweety to fix. I never met Tweety but spoke directly with Robert "Bob" Ambuhl. He took the car back to Tweety in the back of the shop and 20min later said "this" is the best we can do since we don't have a paint shop in house. The scratch was not fixed and it looked like there was a matte black stain placed on the scratch. Bob Ambuhl did not offer to make it right. I left the dealership in hopes to contact the owner and file with the BBB. I since have attempted to contact Bob and other maintenance staff for a refund on the Autocare Plus policy since it does not cover what they said it would and can not get anybody to call me back. They won't allow me to cancel the policy either without coming in. I work 45min from the dealership. -I called back yesterday (9/23/20) to again attempt to make the situation right. I was repeatedly sent to voicemails (namely, Bob Ambuhl) even after I was told by one of his associates that he was still there for the day. I was told that I would receive a call back this morning (9/24/20) by Kelly at 0700. I have received no such phone call. I have filed a complaint with the BBB. If the situation remains to be ignored by Nashville Toyota North, I will purse litigation. Do yourself a favor and buy your car from somebody else. More

I had a fantastic experience buying my new car!! Mike and Jay were great!! I went in knowing what I wanted and they did what needed to be done to make sure I got it!! Jay were great!! I went in knowing what I wanted and they did what needed to be done to make sure I got it!! More

my exclusive dealership I have been utilizing this dealership since my first corolla in 2005 when the dealership was Rivergate Toyota, (now has moved and become Nashville Toy I have been utilizing this dealership since my first corolla in 2005 when the dealership was Rivergate Toyota, (now has moved and become Nashville Toyota North,,same people same service). I have always dealt with Jack Holt since my first buy and 15 years later I have purchased 7 vehicles through Jack and this particular dealership. Number 1,,, the toyota brand is exceptional, these are good dependable vehicles, but the dealership has also been exceptional, I use their service department for all my maintenance, and have always been given fair and knowledgeable service. Jack Holt has always been straightforward and fair with me. I am 69 years old and have dealt with many car sales people through out my life and have found Jack to be always transparent and well prepared. I feel that if I offer a fair price, I will get the vehicle I want. Of course I also realize that upper management signs off on all contracts, so I am thankful to them also. Truthfully, this dealership makes the act of purchasing a vehicle easy and kind of fun. Delivery of vehicle is over the top. What more can I say? More

Excellent experience. David M,(salesman), was proficient, and professional. He and other staff went above and beyond to accommodate my preference, and request. Highly recommend! and professional. He and other staff went above and beyond to accommodate my preference, and request. Highly recommend! More

Excellent experience! Barbara Gomez was my salesperson. She did an excellent job of communication and options and car prep and trade-in and everything. Bought my 2020 Prius LE AWD-e this week and I’m lovin She did an excellent job of communication and options and car prep and trade-in and everything. Bought my 2020 Prius LE AWD-e this week and I’m loving it. I get lots of joy from this car and the experience that brought it to me. Thanks so much. More

Enjoyed seeing Mr Johnson again he is very respectful and loyal to his customers. Andrea Stratton I’m very pleased with my Toyota Rav 4 loyal to his customers. Andrea Stratton I’m very pleased with my Toyota Rav 4 More

Great experience. We drove 6 hours to purchase a vehicle Great experience. We drove 6 hours to purchase a vehicle which was priced well below market. Dave and the Sales Manager were very transparent on pri Great experience. We drove 6 hours to purchase a vehicle which was priced well below market. Dave and the Sales Manager were very transparent on pricing and market value. They also gave us a fair trade value for our vehicle. When we arrived vehicle was cleaned and ready exceeding expectations. We were treated to lunch and off on our way. Even though we had shopped for our own financing the Finance manager was able to get us a better rate. Overall a great experience for someone who has realistic expectations of the buying process. Definitely recommend. Thank you. More

Excellent Experience Bought a new 2020 Rav4 from this dealership and had a very smooth experience. I was able to save over $1,000 through the truecar program, and Ronnie s Bought a new 2020 Rav4 from this dealership and had a very smooth experience. I was able to save over $1,000 through the truecar program, and Ronnie sent me a price quote that never changed or had any fees added. They even drove the car to Memphis for me for free. The entire process was friendly, efficient, transparent, and organized. Even though I lived in another city the titling and other required documents were mailed on time and headache free. Super glad I went through them. More

Special thank you to Jimmy Hardaway & Robert Gwynn that sold me my 2017 Toyota Sienna at Toyota Nashville North. These guys went above and beyond to make sure I left with a new vehicle. I went there just t sold me my 2017 Toyota Sienna at Toyota Nashville North. These guys went above and beyond to make sure I left with a new vehicle. I went there just to look, knowing I probably couldn’t get a vehicle with my credit situation, and they made the process super easy! My trade value on my car wasn’t the greatest online but these guys made sure to give me what I needed out of my car. Definitely will be coming back when I upgrade to a newer Sienna. But for now, I am riding in style in my mini van! Thank you so much guys! ♥️ More

Second vehicle I have purchased from them. Great service and price. Service department is number one in on the spot care. Would highly recommend them to anyone and price. Service department is number one in on the spot care. Would highly recommend them to anyone More