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National City Volkswagen
National City, CA
81 Reviews
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August 26, 2017
Great customer service!!! Jesus went above and beyond to make sure I purchased the right car for my son. The process was absolutely painless. So quick and professional. I felt Jesus went above and beyond to make sure I purchased the right car for my son. The process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jesus Lopez and the South Bay Volkswagen dealership to anyone who is looking for a new vehicle. More
by Janet619
Employees Worked With
Roberto Lopez, Jesus Lopez
August 18, 2017
Awesome customer service So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy le So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy let me tell you, he is great. Recently I traded my car for another one there, for a really good price. Christa helped me do that, and let me tell you: customer service, still awesome. The process went smoothly and i m satisfied with my new used car lol. Some people under the pretense of being strictly professional, create a void between them and others. They become more strict than professional. A little like robots. Well Christa was the opposite of that. She was professional and caring. The opposite of fake. Devoid of hypocrisy. Sincere. Patient. Boy i went there unprepared for the trade, but she waited till i got my stuff together. If you use your car as a storage, you know the stress that goes along with moving your stuff from car to car. In the midst of that stress, Christa was there, helping me!!! I wanted the car that day, so she went out of her way to make sure i got it that day, and even stayed up late. And that s the characteristic of some one who loves her job and loves helping people. Christa, thank you. For everything. More
by Angel
Employees Worked With
Christa De La Torre
June 07, 2016
Bad customer service in the Service Department People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchase People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchased with them about a year ago and fist of all they dis not ac, when I told them my panoramic sun roof had exploded on the freeway they automatically assumed it was a rock, which it wasn't, but were unwilling to listen and wanted to involve my insurance. Everyone kept saying different things and it was obvious they didn't care about the customer. So I took the car to another dealership 25 miles away where service was completely different. They were friendly and willing to help me and they are going to fix it. How could it be that they are both Volkswagen dealerships but with different outcomes. More
by VW Owner
Employees Worked With
Service
July 07, 2015
First Time Buyer Experience Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they could do, even if they weren't directly assigned to help me. My direct sales staff was Max Smith and he was great!! Very funny, patient, and straightforward. He did a great job! thank you! More
by astone167
Employees Worked With
Maximillian Smith, Christian Cosio
June 17, 2015
Excellent salesmanship, David Diaz Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [t Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [the customer's] desires. I spoke with numerous other dealership consultants that wanted me to buy something that I didn't want and one person actually demanded to know why I didn't want a certain vehicle. David's understanding of the customer's wishes and willingness to assist in getting what we wanted was a very positive experience. Good job, David! More
by Hubertus Maerschenflieger
Employees Worked With
David Diaz
May 22, 2015
Purchasing a 2015 Jetta Sedan Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous. I felt very comfortable asking questions. Da Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous. I felt very comfortable asking questions. David was very knowledgeable about the vehicles that I test drove. I was not rushed and that alone made me feel at ease and I was able to make my decision as which vehicle I would chose. More
by geneva's jetta
Employees Worked With
David Diaz
January 09, 2015
Non warranty car service Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and frien Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and friendly. More
by Rober175
Employees Worked With
Rafael Lopez
December 21, 2014
50K Mile Service - 2010 VW JETTA 2.5L (5cyl) Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl)… I go through the manual/service inter Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl)… I go through the manual/service intervals of the vehicle and I see that pretty much the only major thing required is the OIL Change, and we think to ourselves “Nice! We will only have to spend about 60-70 bucks” I call South Bay VW (National City, CA) to make a service appointment with Eric Axford and Rafael Lopez. I am reminded by Rafael that it is also time to do the Automatic Transmission Service and costs around $300 bucks… This news comes to my wife and I like a bucket of iced water on a winter day! Now, we were looking at a total of $370+ (ouch) I told Rafael that I would give him a call back because we needed to run some numbers… We called back and asked in a very respectable and understanding way if we could get a discount? It was only a question with nothing to lose, and a bit to gain. Also, possibly due to loyalty to the brand and in particular to that dealership and that service department for over 13 years now. In the ‘way’ and ‘words’ used to ‘ask’ for something are fundamental to its consequence. Be nice, happy, easy to deal with, respectful, and people will ‘most of the time’ be the same with you. We received GREAT news, we were offered a discount and it couldn’t have happened to us at a better time than right before Christmas. In regards to the Service Treatment and Performance, once again we experienced World Class Service!!! My wife arrived at the dealership Friday at 10:15am; Rafael received her, processed the paperwork and took the vehicle in. My wife decided to wait for her vehicle while she worked on their newly remodeled waiting/lounge area, she mentioned it looked very nice and was very comfortable. By 1:15pm she was driving out of the dealership with a big smile on her face, some good money saved, and a happy well maintained VW. Thank you very much Eric, Rafael, all your service department, and South Bay VW in general! I’ve been a South VW customer since 2001, have purchased 7 vehicles from you guys and I am extremely happy with the way you treat our family! This is our #1 dealership and for a good reason: THE SERVICE PROVIDED BY THE PEOPLE THAT WORK HERE!!! Again, world Class! Thank you, guys. Christopher M. Hammer Loyal GTI enthusiast More
by Chris Hammer
Employees Worked With
Eric Axford, Rafael Lopez, Service Department. , Alberto Matamoros, Gaston Diaz, Hugo Fernandez, Valente Bahena, Juan Reynoso, Roberto Lopez, Jesus Lopez, Andres Aldrete, Filiberto Espino, Maximillian Smith
November 15, 2014
40 000 miles service As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i was able to ask questions without felling like was waisting time, and understand answers in a language that i was familiar with. More
by bebaosuna
Employees Worked With
Rafael Lopez
November 13, 2014
Fast, Friendly, and Efficient! Best VW Service in San Diego I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to spend money on my vehicle. I know it is worth it in the end and trust South Bay with the maintenance of my vehicle. Rafael is a true asset to the service center and I recommend that everyone request him! He is polite, patient, courteous, and definitely goes the extra mile for the customer. More
by monica.khoury1
Employees Worked With
Rafeal
