
National Motors Inc.
Ellicott City, MD
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Terrible dealer. Liars. Lots of little promises during purchase that were lies. Worst was telling me I would get the second key fob once the "auction place released t Liars. Lots of little promises during purchase that were lies. Worst was telling me I would get the second key fob once the "auction place released the title and sent it". Now they say there was only one. But, no worries, they will only charge me $350 for making a second one. More
I had the pleasure of working with Mr. Shawn Tilles. I met Shawn prior to coming to the dealership in passing, I told him about how much I wanted to trade my car in. Not only did he give m Shawn Tilles. I met Shawn prior to coming to the dealership in passing, I told him about how much I wanted to trade my car in. Not only did he give me great advice but he helped through the entire process at our appointment.. He was patient, approachable, and very knowledgeable about the cars on the lot. I couldn’t have asked for a better representative. Trading in my car was the easiest and most comfortable experience. I would 10/10 recommend working with Shawn. More
I purchased a 2015 X3 BMW on June 28th and the turbocharger west gate actuator was apparently broken when purchased thus creating a loss of power. The warranty purchased from the sales person wil turbocharger west gate actuator was apparently broken when purchased thus creating a loss of power. The warranty purchased from the sales person will not cover the cost because they say it rusted and is maintenance . When this problem was brought to the dealer attention under 1000 miles had been driven and it was less than 40 days of purchase and I feel that management should stand behind their product and fix the SUV. This is terrible customer service and nothing has been done to resolve this issue. As a business it’s appears great but after the financier part is completed the issue with service is absolutely unacceptable…. More
I just bought my second car from National motors! Once again I had a great experience and the salesman was extremely helpful and professional, also the general manager David was a pleasure to work wi Once again I had a great experience and the salesman was extremely helpful and professional, also the general manager David was a pleasure to work with.. I would highly recommend if you’re looking for a used car More