Nationwide INFINITI of Timonium

I bet if you Wiki Frank Chester of Nationwide Infiniti, it will define him as the definition of what above and beyond customer service is all about. Even since my initial interest in the Q50 this Spring, I it will define him as the definition of what above and beyond customer service is all about. Even since my initial interest in the Q50 this Spring, I have been back and forth with Frank and he has been nothing but a man of his word and keeping me totally in the loop with the car and when it is set to finally be available. He took any questions or concerns and if he didn't know the answer, he would thoroughly research it with his colleagues or Infiniti corporate. He is very proactive and a true gentleman, does not fit the mold of what one would expect a typical car salesman to be and he has my business locked! I live in Virginia more than an hour away from this dealership but after my extensive research, their was none that matched this level of customer service and value. The dealership offers free oils changes, engine coverage, car wash and even manicures if one is so inclined. Who does that!? Nationwide does, go here, ask for Frank and you will not regret and will find your dealer for life! More

I’m very pleased with Nationwide Infiniti. They respect you and your time. The professionalism of the staff is impressive, and they really make you feel welcome here. The whole buying process was extremely you and your time. The professionalism of the staff is impressive, and they really make you feel welcome here. The whole buying process was extremely easy, and I didn’t feel pressured at all while I was there. You won’t find better people or better deals anywhere else. More

Getting the G37 was a celebration after my husband got word that he was getting the promotion he was trying for. Timonium is a little out of our way, but it was well worth the trip! Kevin helped my husban word that he was getting the promotion he was trying for. Timonium is a little out of our way, but it was well worth the trip! Kevin helped my husband find exactly what he was looking for (and more! What a nice car this is!) Frank in finance really made me feel better about the whole thing- the promotion is in the bag but we won't get paid for it yet. This is the first time we have purchased a BRAND NEW car, and everyone at the dealer seemed as excited as we were. More

I went there to get my car services and found the experience extremely simple and hassle free. They did a wonderful job by explaining the work properly and even took care of all my concerns. I will d experience extremely simple and hassle free. They did a wonderful job by explaining the work properly and even took care of all my concerns. I will definitely come back here again. More

I had the best experience ever when I visited Nationwide Infiniti. The sales manager himself replied to my inquiry on a new vehicle at the dealership and was very friendly, honest, and fair. The price he qu Infiniti. The sales manager himself replied to my inquiry on a new vehicle at the dealership and was very friendly, honest, and fair. The price he quoted me on the phone was the price I paid, and not a penny more. When the sales associate contacted me, I was even more impressed! He attempted to get me an even better deal than I was already getting. I was pleased that he tried even though his efforts failed. I was getting a great deal anyways so it was not an issue. The car was detailed to showroom new and the service from each person I dealt with was incredible! I will return service without a question.The best car buying Ive ever had!!!!! More

Paul went above and beyond to make my buying experience the very best Id ever had. I came back two days later and he went over the car with me a second time as I had forgot some of what he had shown me the the very best Id ever had. I came back two days later and he went over the car with me a second time as I had forgot some of what he had shown me the night I purchased the vehicle. I am definitely happy with my new Infiniti and the service I received from Nationwide. More

Joseph was a true professional in every way. Low pressure and extremely knowledgeable. I would definitely recommend him and nationwide to any one that ask me. My experience was great and I love my new Infini and extremely knowledgeable. I would definitely recommend him and nationwide to any one that ask me. My experience was great and I love my new Infiniti. This was easily my most enjoyable new car purchase. More

Went in to get my Husbands car serviced. They were polite and i had no wait time at all. They gave me a ride to my office in Towson than picked me up when it was done. and i had no wait time at all. They gave me a ride to my office in Towson than picked me up when it was done. More

I have taken my car here numerous times for service over the past year and Ed has always done a wonderful job explaining the work and taking care of any concerns I may have.I would definitely recommend thei the past year and Ed has always done a wonderful job explaining the work and taking care of any concerns I may have.I would definitely recommend their service department. More

When to have recall service done, Made appointment 3 wks before the date that I went to the dealership. When I got there they gave me a loaner for the time that I was out there,they told me to put about th before the date that I went to the dealership. When I got there they gave me a loaner for the time that I was out there,they told me to put about the same amount of gas that was already in the car. They told me it would be most of the day, I dropped the car off at approx, 9 am . The service tech called me at 2:30, and told me that they couldn't do the work today because they never had the parts, "they were on national back order." They would have to order the parts and rescehule my appointment for another day,in which I need to take another day of of work. This was very inconvient for me to drive 25 miles one way and to take a day off work that I didn't get paid for. More