Scam artists! Brought our 2012 vehicle in for oil change and things went bad for us. Within four weeks, brakes were shot and we had to vigorously pump brakes just to slow down. We brought car back to service department at 7:30am on a Monday (after waited six days for an appointment). By 5:00pm we still hadn't heard from anyone so we called for an explanation of the issue. At that time, they told us the brake fluid had been contaminated with engine oil (remember, they performed our last oil change). They quoted a repair price of $3,000.00 saying the whole brake system had been compromised (master cylinder, calipers, brake pads, brake hides, etc). We immediately drove to service department and asked for a printout of all parts with itemized costs. We then questioned them about how engine oil could have possibly gotten into the brake fluid reservoir, indicating that we didn't perform any services to the vehicle. We also indicated that we are not mechanics and that's why we paid them to perform our preventative maintenance. Then, they said that our car must have been vandalized and someone could have broken into our vehicle, popped the hood and compromised the brake fluid. WHAT AN IDIOTIC EXPLANATION!!!! The absolute last thing I would have expected anyone to say. We said we wanted to take our vehicle somewhere else for a second opinion and they said "no problem, you will need to pay a $130.00 diagnostic fee to get your car back. I informed them we were not paying anything for their service error and left the car there. Next day I started the process of working with Nissan Consumer Affairs department which resulted in two additional weeks of wasted time and no results. Corporate Management did not want to assist us in any way and since these dealerships are franchised, they washed their hands of us completely. Unprofessional, don't care about customer satisfaction and not willing to man-up and be accountable for their pathetic service and mistakes. We will spread the word about their inability to provide the services paid for and the lack of accountability from their management team. Take our advice - you'd be foolish to trust these guys with your vehicle. And no, we are not disgruntled people looking for a handout, just honest, hardworking folks that expected Nationwide Nissan service department (on W. Timonium Road) to be accountable for THEIR mistake and make it right!