Nelson Mazda Murfreesboro

I dropped my van for servicing after confirming that the part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at ha part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at having to leave my car over night, have someone follow me to drop it, and then having to borrow a car the next day. Lastly had to go home (Murfreesboro) to pick up someone and drive back to Nashville to get my van.) I asked Chris to see if he could get the part locally from another dealer (should I have had to do that?) and so he did and was able to get the part. The 2nd thing I requested was that they check out why my key is sometimes sticking when I turn the ignition off. I got a call from Chris that it would be $79.00 to fix ($45.00 to diagnos). Reluctantly I told him to go ahead. Chris called later to tell me my van was ready and I made arrangements to pick it up and pay for it after 6pm. I asked him for the total, he quoted me a price of $1548.__ When I got there to pick my van up, the total was $1691.39. Chris hadn't included the tax. (big difference. I paid my bill and drove off. Stopped to get my supper and couldn't get the key out of the ignition. Had to wiggle the gear (like I had to do before I brought my van to Mazda)to get the key out. Went back to Mazda, stopped my van and again, couldn't get the key out. So I left it, to show Jim, showroom manager. I expressed my dissatisfaction and inconvenience and requested my credit card be credited the $79.95 charge for the key issue. Jim was not authorized or empowered to provide such a Customer Satisfaction request (surprised me!)and told me to call Tom, Service Manager. Now, I've just gotten off the phone with Tom and am even more upset. He is in the wrong position (service?). His response is "if I gave everyone back their money, site unseen, we'd be out of business. He's not willing to refund my money but wants me to bring my van back (even while I've explained the inconvenience,and now wants me to make sure it's on a day that he's got time in his schedule. Are you kidding me? What happens if I bring it back and again, it's not fixed. I'm done. I'm dissatisfied. I will never bring my van back to Nelson Mazda for Servicing and while my experience in purchasing my van from them was good, I'm not likely to buy another vehicle from them as I service my vehicle regularly and won't deal with this type service again. More