Nelson Nissan
Broken Arrow, OK
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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I had a great experience with knowledgeable individuals. They helped me fix my car with no issues. They helped me fix my car with no issues. More
I like that it is always clean and receptive, friendly. With wonderful service. Always helpful and ready to answer any questions. With wonderful service. Always helpful and ready to answer any questions. More
I found a used Nissan Frontier on their website and it looked to be a pretty good deal so I went there immediately to take a look. They sent a sales rep over to me that instantly gave bad vibes, she looke looked to be a pretty good deal so I went there immediately to take a look. They sent a sales rep over to me that instantly gave bad vibes, she looked like she was agitated already. Before letting me ask any questions she asked for my license and insurance for the test drive, which I wasn't even sure was going to happen. I'd been inside the dealership for about 4 minutes. I got her to bring the truck around front, I asked a few questions that she had zero answers for, all she kept repeating was "we only know what's on the carfax." I asked her twice if she could get me information on the service they had done on it and if anything noteworthy was found such as their notes on the engine, transmission, fluids etc. Again, I got the carfax response. Since I was paying cash for the truck I wanted to know if there was someone I could speak to about the listed price since it was an "as is" vehicle with no warranty. This is where everything went sideways. Her attitude hit rock bottom and she got very defensive telling us that their policy was no negotiations and she was not going to lower the price. I asked twice if there was someone else I could speak to, reluctantly she went to get a "lead" with whom she spoke with for several minutes before they both came out. She then sat right next to me like I was in trouble while I spoke with the "lead". I explained that we had in fact purchased 3 vehicles from this dealership, one of which was used and we had in fact negotiated the price of it (I have the emails). He informed me that we could not have purchased 3 vehicles from them since they had only been open since 2019. My first new Rogue was a 2018, my 2nd new Rogue was 2021 and I purchased a used Ford Escape for my son 2020, but according to the "lead" I had not purchased any of these there. The level of disrespect and absurd behavior had only gotten worse over the years with this dealership. They hire young people that don't have any understanding of professionalism and respect for the customers. This is NOT about the price of the truck. Honestly, the price was fair, but who doesn't try to save a bit of cash to cover additional warranty or TTT costs. It was the attitude from that disrespectful girl, the eyeroll as the end was the straw. I left and went a few hundred yards down the road to Jim Norton Ford, I'm pretty sure I'll be buying a truck from them. I will never again refer someone to Nelson Nissan, they certainly did make a believer out of me. More
This is the worst dealership by far ive ever dealt with they completely took advantage of my 80 year old mother by recommended her a 2017 Nissan Sentra which is well known to be a problematic car one of t they completely took advantage of my 80 year old mother by recommended her a 2017 Nissan Sentra which is well known to be a problematic car one of the biggest problems with it is the cvt transmission which is exactly what went out on it and nelson Nissan told us it wasn't covered by the recall and that it would be $7,000 for a new transmission the whole car isn't even worth 5 thousand so we have been paying on a car we can't even drive for the last 6 months I've contacted nelson Nissan twice and they dont reply so expect this if u buy a from them More
Best car buying experience of my LIFE! No pushy sales, no pressure. Gave me the price upfront and didnt hide numbers from me.. All staff is non-comission sales and looked out for my bes No pushy sales, no pressure. Gave me the price upfront and didnt hide numbers from me.. All staff is non-comission sales and looked out for my best interests. I will never buy another car anywhere else! We were finsihed in under an hour! More
Great place to buy a vehicle. Love that I know I'm getting their best price without me having to spend all day haggling back and forth. I knew it was a good deal already because I Love that I know I'm getting their best price without me having to spend all day haggling back and forth. I knew it was a good deal already because I researched this car on the internet before reaching out. Friendly staff and very helpful, great way to buy a car! More


