I am sorry to read that some people didn't experience the friendly courteous service that I received. It makes me wonder if these were even the same owners.
First impression; There were two 2007 Volvo xc 70's that I was interested in. I asked the gentleman which he thought was the better vehicle and he told me his opinion. Next he handed me the keys to the better one and said, "Bring it back when your done." I was shocked and relieved. I really hate that with most dealerships; Someone always goes with you on your test drive. Hello? I have a license, I have good credit and I am an adult. I want to test drive a car alone, so I can listen without some blabbermouth salesperson trying to yak me into a sale. I came back after my test drive and drove the 2nd one. He was correct in his recommending the first one. I told him I had other cars to look at and that I would be back if this was the best one for me. There was no pressure only courtesy. I called back a couple days later and decided on the first Volvo. Now to negotiate price, he came down a thousand dollars for me because I so loved the car...or he hates to see a woman beg.
Then, he had his son's test drive mine and gave me a fair trade in value. By the way, his son's were so polite and well mannered they were a pleasure to do business with, very respectful.
Next, the deal was made; They made sure the car was immaculate when I picked it up. I told Bob, I intended to take the car to to my mechanic to have him go through it. Bob responded, "If there is anything that needs repairing, just bring it back. Oh and he also offered to get me a spare key.
My mechanic did find a few things that needed addressing; rotors, sway bar and links and a leaking strut. Bob kept his word and told me to bring it back. He had his service department address the issues. One issue was not fixed and my key has not come in yet.
However, when I spoke to Bob he said, He had told his mechanic to fix it....and wasn't sure why it had not been done but told me to bring it back next week, and he had ordered my key and that should be in by then as well. I am still under my 90 day warranty and as nice as these gentlemen have been to me; I cannot imagine them being any other way.
I plan on sending my friends or anyone I know that needs a vehicle to them. Oh and one more very important factor: When I returned to pick up my new car after the 1st time the repairs were made, Bob informed me I could have been killed in my trade-in. It had rusted underneath and had rusted away from the frame. He ended up having to scrap my car. By the way the car was a beautiful shiny red 2007 Caliber mechanically well maintained with less miles than the Volvo I bought. Bob's attitude did not change towards me even though he did not make a dime on my trade-in. He actually lost money. He said, "I don't care about the money, someone could have been killed in that car." So, that is someone I want to do business with; he cared more about me than he did about the money.