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New Rochelle Toyota
New Rochelle, NY
395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 395 reviews
July 20, 2025
On Friday 7/18, I found the vehicle I wanted on the Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that i Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that it was. I made an appointment to meet with her the following day. When I arrived on 7/19 (after a 45 minute drive) I was told that Ms. Evans was not there. Then I was told that the vehicle was not there. When I demanded to speak to the manager, he said the vehicle was supposed to arrive the day before but had been delayed. When I said that was okay and asked when it would arrive, they then said there was already a deposit on it. I'm not sure if this is a case of dishonesty or incompetency, but I will certainly not deal with New Rochelle Toyota in the future More
by annoyedbeyondbelief
Employees Worked With
Sunae Evans, manager
July 14, 2025
In my 50+ years I have bought many cars, whether for myself or navigating the process with family or friends. This has been the absolute worst experience I've ever had at a dealership; they are very, ve myself or navigating the process with family or friends. This has been the absolute worst experience I've ever had at a dealership; they are very, very dishonest! Bought a 2019 Honda from New Rochelle Toyota. During the test drive, I called out that the heater isn't working great and salesman promises to have it handled before we pick it up. Then report shows there's a recall for the Honda; why wouldn't New Rochelle Toyota not have the recall handled before they even advertise the vehicle? Keep in mind, they acquired the car in May 2025 AND New Rochelle Honda is sister dealership (same owner/parent company). Instead the salesman insinuates that sometimes the fix for recalls isn't available. After picking up the car on June 9th and driving home, I noticed that there's no sound from the radio when using FM. I called the salesman the next morning to report that. The salesman books me an appointment for Saturday June 14th to have radio and heater taken care of. On Friday June 13th, I called him to confirm that we're all good for Saturday June 14th. When I arrive on June 14th at 8:00AM on June 14th the service department gives me the runaround and nothing got done. I am offered another appointment for June 19th, the following week. Based on the above subpar experience, on June 16th I take the car to a Honda dealer near my home to get it looked over. I come to find out that recall fix has been widely available since Jan/Feb of this year. I also find out that the front brakes (pads and rotors) were in need of immediate replacement (down to 2 mm). I immediately contact New Rochelle Toyota and they told me to bring the car back and they will take care of things and they gave me a 9:00AM appointment for June 19th. On June 19th, I arrived at New Rochelle Toyota at 8:45AM and as planned, one of their staff members took the car to New Rochelle Honda (sister dealership). I was in their sitting room the entire day to 4:00PM; come to find out they did not address any of the issues even though I had an appointment on the books from the week prior. They did not even attempt to handle the recall. I was completely disappointed. No one wanted to take ownership and have the situation handled. They then asked me to bring it back on June 20th, without any assurance which items will be addressed. On the evening of 19th (9:00PM) New Rochelle Toyota sales manager leaves me a voicemail that the dealership will only take care of the recall. They disputed/refused to fix the radio, heater, and do the brakes stating that it passed NY inspection on a vehicle I just got from them the week prior. I would never transact with this dealership, even if they were the last dealership on this planet. I also would never recommend them to anyone! All i wanted was fair treatment and they failed to do that. More
by Joseph
Employees Worked With
Hector
June 16, 2025
Travis was a pleasure to work with. He was professional and courteous throughout the entire sales process. He always called to update me on my car throughout the process as well. This i He was professional and courteous throughout the entire sales process. He always called to update me on my car throughout the process as well. This is my second car from the dealership and definitely will be back in the future to work with him again. More
by Liz
Employees Worked With
Travis Short
June 12, 2025
Good experience with Travis Short and others. Travis was friendly and helpful and diligent on following up on the various steps needed for delivery. Overall it was very smooth. Travis was friendly and helpful and diligent on following up on the various steps needed for delivery. Overall it was very smooth. More
by James Forbes Wilson
Employees Worked With
Travis Short
June 12, 2025
Very happy with Travis at New Rochelle Toyota who helped me with finding a new car faster than I’d dared to hope. Straightforward and responsive. me with finding a new car faster than I’d dared to hope. Straightforward and responsive. More
by Kelley
Employees Worked With
Travis Short
June 08, 2025
Purchased new RAV4 hybrid XLE for agreed upon price with no last minute price re-negotiations, unlike other dealer on central Avenue. All in all - a positive experience dealing with these specific employ no last minute price re-negotiations, unlike other dealer on central Avenue. All in all - a positive experience dealing with these specific employees: Sunae - (who gave OTD proving and not once forced us to put down payment on vehicle. They got us in the door. MyHa - sales rep who completed initial paperwork and took care of us generally. Darnell - our super efficient and transparent sales manager who finalized all paperwork. This specific team of employees were wonderful and have restored our faith in the car buying process. More
by ANON BUYER
Employees Worked With
Sunae, MyHa and Darnell
May 13, 2025
Travis was a brilliant help, a great pleasure to work with. Very pleased with my interactions with the whole team, including John the Financing Manager. Very honest professional. with. Very pleased with my interactions with the whole team, including John the Financing Manager. Very honest professional. More
by Max
Employees Worked With
Travis Short, John Cheung
May 11, 2025
I received my car through Travis Short. It was a very pleasant experience. He was very patient, answered all our questions and was a gentleman. My wife and I were very pleased with him. It was a very pleasant experience. He was very patient, answered all our questions and was a gentleman. My wife and I were very pleased with him. More
by Lombardo555
Employees Worked With
Travis Short
May 08, 2025
Travis Short made the process really easy and comfortable. Very friendly, attentative with great communication. No rushing, no long wait just get in, get whats perfect for you and get out. I h comfortable. Very friendly, attentative with great communication. No rushing, no long wait just get in, get whats perfect for you and get out. I highly recommend! More
by Steve
Employees Worked With
Travis Short
April 02, 2025
Terrible experience with Sales and Finance here. They are extremely dishonest. We made a deal on a car and put down a deposit while we worked out financing from our credit union. We informed them it They are extremely dishonest. We made a deal on a car and put down a deposit while we worked out financing from our credit union. We informed them it would take 3 days and the person we met with implied that was fine. On the day we got our loan and everything finalized, transfer money from bank accounts and were 100% ready to buy the car. The sales person called and said our old deal was being thrown out because it "expired" and the new price of the car was thousands more than the old advertised price. We walked away and will NEVER go back. I would not recommend this dealership to anyone. They wasted our time and caused us to take out a loan that we now don't even need. You deposit means NOTHING and they can still change the price even if you signed paperwork. They are scammers with zero integrity. More
by turneys2
Employees Worked With
Marwa Khushbu
