New Rochelle Toyota

Irvin 'Will' Paneto was very professional and courteous. He made my visit pleasant and had my service completed in a timely manner. I would ceratinly go back and deal with Mr. Paneto. He made my visit pleasant and had my service completed in a timely manner. I would ceratinly go back and deal with Mr. Paneto. More

The service received was great and quick. Pavel Ihnatovich and Allen Stern were outstanding. If you are looking to purchase a car this is the dealer you should check out. Ihnatovich and Allen Stern were outstanding. If you are looking to purchase a car this is the dealer you should check out. More

I bought my car from this dealership back in 2004. After I had exhausted all of my covered service visits, I tried taking my car to a 'trusted mechanic' that several of my family members went to. However a I had exhausted all of my covered service visits, I tried taking my car to a 'trusted mechanic' that several of my family members went to. However after an oil change that turned into me having to get my oil pan resealed 3 weeks later, I was done. I have been bringing my car here for service faithfully ever since then. This is the only Toyota dealership that I have ever had my car serviced at, and I have always been extremely pleased with their work. Walter was the first service manager that I ever dealt with. He was very kind, patient, and took the time to explain any and everything that my car needed to me. I know a little bit about cars, but am still on guard because I have had other mechanics try to get over on me since I'm a female. However, Walter always goes above and beyond the call of duty to make sure that I understand what is going on before I consent to any services being done on my car. On several occasions, he has even walked me back into the garage to actually show me worn out parts that need to be replaced and any other issues that may need to be addressed with my car. Furthermore, on days that I had to bring my car in when he wasn't working, he would call me a day or two later just to be sure that everything with my car worked out okay. The quality of customer service that Walter offers his clients is unparalleled. He is in a class by himself. I love having him take care of me when I bring my car in. However, it may been in New Rochelle Toyota's best interest to also have Walter train new service personnel in his department. Toyota dealerships are definitely plentiful, but I'm sure that having people like Walter on staff definitely helps with customer retention at this particular service location. More

He was very kind and got to the point of what was needed for my car, like filter needed to be change. And Took Time and show me what was needed for my car. The experience I had with him I would tell anyone for my car, like filter needed to be change. And Took Time and show me what was needed for my car. The experience I had with him I would tell anyone that New Rochelle Toyota workers knows there work. They are very friendly,and the price is right. More

We went to buy a new car. The enthusiastic and knowledgeable salesman showed us the Camry, Avalon and larger Prius. We were very interested in buying a Toyota. After we had been at the dealershi knowledgeable salesman showed us the Camry, Avalon and larger Prius. We were very interested in buying a Toyota. After we had been at the dealership for well over an hour, we asked our salesman for the prices on the three cars. He asked us to wait a few minutes. We waited a few minutes. Then my husband went into the office to ask for the prices. When he said that it would take additional time to get the prices, we said we had to leave. He said he would contact us with the prices on the three cars. Now a week later,we have yet to get price quotes from this dealership. in the meantime we have bought an Acura. More

Shawn was very personable and knowledgeable. We hit a snag with the title release and he was on it. He contacted Chase who faxed over the release at their leisure. This would have been an even smoother snag with the title release and he was on it. He contacted Chase who faxed over the release at their leisure. This would have been an even smoother and quicker experience but for Chase Bank. Billy came over to introduce himself and thank me for being a customer. Billy assured me if I had any questions or problems, to feel free to contact him. Over all, this was a great purchasing experience. I'm already set up with my first free maint. appt. More

I purchase a 2006 Toyota Solara from this dealership on April 27, 2012. It is September 11, 2012 . The car didn't have the Manuel. There are so many different buttons in the car that half of them I cann April 27, 2012. It is September 11, 2012 . The car didn't have the Manuel. There are so many different buttons in the car that half of them I cannot use because I have no idea what they mean. I also wanted to pay cash for the car and I was told I had to pay over $2,000.00 more because the sale price was for only if you took a loan out. I did take a loan, which they told me once again a lie, that I could pre-pay. Five months later I still can't pay it off. There is no way I could pay the balance. So now not only I have to have another payment each month the car with interest. Is costing me $4,000.00 more. I should have paid the sticker price and would have been done with this fiasco. I am recurring from having pancreatic cancer and I am lucky to be alive. That's why I both this car as a present to myself because I lost a year of my life going through treatment and a very large operation. I hope you think I am right wit this matter! More

The reasons I would recommend New Rochelle Toyota are simply because of the friendly and knowledgable staff. This is my fourth purchase from Toyota New Rochelle and due to the great staff and and great s simply because of the friendly and knowledgable staff. This is my fourth purchase from Toyota New Rochelle and due to the great staff and and great service from there I will keep coming back and also recommend other people to go there . More

I have been seeing New Rochelle Toyota's leasing ad for the entire summer and finally decided to give them a chance at leasing me a new car. Believe me I had doubts that they could make this deal as adver the entire summer and finally decided to give them a chance at leasing me a new car. Believe me I had doubts that they could make this deal as advertised due to no cars left, limited colors, or hidden fees. From the moment we drove onto the dealers lot and parked our car, we were met by a gentleman who walked my wife, mother-in-law and myself to the leasing/sales department. There we were handed over to Darnell Duckett and we showed him the ad from the paper. No hesitation he asked did we have a color in mind and he then showed us the interior colors to match. We filled out the necessary paper work and met with Business Manager Alan Stern and he went over some optional items we might find helpful. We selected gap insurance and declined the others and no hard sell or pressure. Alan Stern went over the final numbers and we were done. The car was picked up the next day due the volume of cars and the service department closing at 6:00pm Labor Day. The service department had our car ready for us when we came back so Darnell could explain the whole car to us and set up our Bluetooth option. Alan even went out his way to have a door scuff removed from our other Toyota from a different dealer. This entire experience was over the top with customer service and professional management of our leasing needs. Would I recommend this dealership "YES"...This whole new car lease experience at New Rochelle Toyota has changed my idea of the car saleman. Thank you Arthur Frank. More

The salespeople and other managers did everything to satisfy my needs without trying to sell me something more expensive. I got what I wanted at the price I wanted without any hassle. Ray went above a satisfy my needs without trying to sell me something more expensive. I got what I wanted at the price I wanted without any hassle. Ray went above and beyond what I expected. Mike gave me the price that sealed the deal and Allen was very expedient in explaining the numbers to me. They also showed me extra respect as a return customer. I was totally satisfied. More