New Rochelle Toyota

I went to Toyota of New Rochelle to buy a Certified Used Toyota 4 Runner. I found one that I liked and started the process of purchasing it. First off, the process took 4 hours to get through. Then they tri Toyota 4 Runner. I found one that I liked and started the process of purchasing it. First off, the process took 4 hours to get through. Then they tried to add on an additional $1500.00, saying that it was a fee applied to all of the used cars they sell. I of course questioned this and eventually they let that go. I finally got out of the dealer after they pushed me into a $500.00 NEW Alarm System. OK. no problem, that sounded reasonable. After the NEW Alarm System was installed, the handed me the keys with no explanation on how the system worked. But wait, there is more! For $500.00, they gave me only 1 remote and it was USED! Not 2 remotes that I would expect would come with a NEW $500.00 Alarm System. After getting no response from any one other than, " Sorry, I cannot help you with this issue", I left in disgust and said to myself that I would NEVER set foot in a Toyota Dealer again. But, wait, there is more! The car fax came back clean, and the car was Certified, so I was not too worried about any issues. I was wrong to think that. The 4 Runner had apparently been in quite an accident before Toyota Certified it and I purchased it. I had the car detailed and the detailer told me that the paint work was not done very well and that the clear coat was starting to peel all over the car, and there was rust forming in the wheel wells. To be clear, This is why I am leaving such a terrible review. This dealership is dishonest and has the worst customer service I have ever encountered. FYI, I traded in the 4 Runner to Pace BMW in Mamaroneck, NY to buy a Certified Used BMW X3. At BMW, I was in and out within an hour, offered some coffee, there were no hidden fees, and no issues to date. More

This dealer was amazingly helpful and it shows that they genuinely cares about their customers! Thank you for helping me find the best car at the best price! genuinely cares about their customers! Thank you for helping me find the best car at the best price! More

I am a repeat Toyota vehicle buyer and enjoy dealing with everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly and knowledgeable. He is a valuable asset to this dealership, and I would follow him if he ever relocated. Thank you again, Billy. More

Billy is the best car dealer I met and a very friendly person. This is my second car purchase with this dealership because of Billy's great understanding of our needs. He remembered us when he saw us at t person. This is my second car purchase with this dealership because of Billy's great understanding of our needs. He remembered us when he saw us at the door, he made our stay at the dealership very comfortable. Thank you Billy! More

Heard about New Rochelle Toyota from an advertisement, best deal around and I was looking through the papers for about a month. I got greeted immediately when I walked in and delt with Shawn (salesman), v best deal around and I was looking through the papers for about a month. I got greeted immediately when I walked in and delt with Shawn (salesman), very knowledgeable and polite. This was the easiest car I've ever bought, whole thing took less then 2 hours. Management team, Allen & Michael were great, very accommodating and cared about my time. I don't usually write reviews but I would highly recommend new rochelle Toyota to anyone looking to purchase a new vehicle. Thank you guys again! More

I leased a new Toyota Corolla today and had no problems. Everything went smoothly and I was able to leave the dealership with my car in only a couple of hours. Both David and Gene were extremely helpful an Everything went smoothly and I was able to leave the dealership with my car in only a couple of hours. Both David and Gene were extremely helpful and very nice and Billy made sure we had whatever we needed. They were knowledgeable and friendly and were not pushy. I give them high ratings for all of their hard work. I would highly recommend New Rochelle Toyota to any prospective car buyer. More

The dearlership was very friendly from the minute we walked through the door. Greeted immediately and sent to the showroom where a salesman was assigned to us. The salesman was very knowledgeble about t walked through the door. Greeted immediately and sent to the showroom where a salesman was assigned to us. The salesman was very knowledgeble about the products for sale and was attentive to our needs--price and comfort were the key areas of concern. Questions were immediately answered to our satisfaction. More

Nicole Fletcher and Joe Wright at New Rochelle Toyota were GREAT at making me feel comfortable purchasing my first vehicle. I wasn't sure if I was ready to purchase a vehicle, but Nicole worked hard to were GREAT at making me feel comfortable purchasing my first vehicle. I wasn't sure if I was ready to purchase a vehicle, but Nicole worked hard to make sure I was comfortable and assured me that she can get me into a new vehicle. I also wasn't sure if I could afford to finance a new vehicle. Nicole made sure that the price was within my price range. I still can't believe that I have a new vehicle off the Toyota dealership lot, and I owe it all to Nicole Fletcher and Joe Wright. I will reccommend New Rochelle Toyota to anyone purchasing a new vehicle. Thank you so much Nicole and Joe, you have made my life so much more happier! More

Went to test drive a car in response to an invitation for a cash card. All the sales personnel were extremely pleasant and outstandingly willing to make my visit pleasant. Ms. Smith was very knowledgeable an a cash card. All the sales personnel were extremely pleasant and outstandingly willing to make my visit pleasant. Ms. Smith was very knowledgeable and helpful to me during my test drive. When I am ready to purchase a new car, I will be happy to return to this dealership. More

i went to new rochelle toyota to buy a new car recommend by a friend. i met three great gentlemen Paul-michael Palacios, Gene Gerald and Billy Memisowski all of them help me along with buying a new 2012 sie by a friend. i met three great gentlemen Paul-michael Palacios, Gene Gerald and Billy Memisowski all of them help me along with buying a new 2012 sienna. I had gone to other dealers and i wasn't treated the same way i was treated in new rochelle they go above their duties to help you along the way. Never change guys you have great personality. More