New Rochelle Toyota

I had an accident for the first time in my brand new 2009 Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of eve Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of everything. I thought I was going to be so inconvienienced but Gabe my service advisor took great care of me. He arranged to get the car from this tow truck company that showed up out of knowhere after the accident, at the time of the accident I thought they were being helpful but when I saw there shop the next day I got a funny feeling about them. Gabe got my car from them, contacted my insurance company, arranged for a rental car and got the repairs done in less than a week. I learned so much from this experience and I am so glad I got my car over to New Rochelle Toyota and Gabe. More

I would NEVER recommend this dealer to no one. Its over a month later and I am still waiting for my deposit back. I was up side down on the car I wanted. I must say the Finance guy Tom and Dexter did all a month later and I am still waiting for my deposit back. I was up side down on the car I wanted. I must say the Finance guy Tom and Dexter did all they can to help me. The sales guy Steve Davis never called me not once. I had to call them all the time. After the deal fell through I was to get my deposit back. They messed up with putting my address in the system and sent the refund to the wrong address. I have called numerous times and always get a different story. A month later I am still waiting for the $200 I had put down. If I dont get some resolution soon I plan to take this matter as high up as I can. I went to another Toyota dealer on a Weds and picked up my new Toyota that Friday. I would NEVER recommend anyone to go to New Rochelle Toyota. I had and still having a horrible experience. Besides Tom in Finace and Dexter John I would not recommend no one there. Plus when you call they leave you on hold for at least 10 to 15 mins just to tell you the person is busy or no there and dont expect any calls back. Maria in customer realtions is helping me get back my money. She is very nice as well. More

Worse dealership ever, I'll make this short Highlander Worse dealership ever, I'll make this short Highlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28) Price 22000 told me cannot l Worse dealership ever, I'll make this short Highlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28) Price 22000 told me cannot lower the price Told me I had to pay an extra 1300 for certification plus an extended warranty would cost 2500 more. Total price 25000 plus 2500 plus tax = major ripofff!!!!!!!!!! DO NOT GO THERE!!! More

on aug.23,2009 i went to the used sale department to see on aug.23,2009 i went to the used sale department to see what cars was on sale. we saw a 2009 camery for a good price. we got the paper work done an on aug.23,2009 i went to the used sale department to see what cars was on sale. we saw a 2009 camery for a good price. we got the paper work done and had the car insured the same day but it was but it was sunday and they were having problems getting in touch with bank after 4 hours. they told us to come back tommorow we did and asked us to bring more info,we did. one week later they call us to come and pick the car and showed us a different cas because they sold the one we wanted. we also gave them a check that was deposit to there bank. we left with out a car and have to wait 3 weeks for a return check. New Rochelle Toyota's "SUCKKKKKKKS", dont go there. More

I went to the New Rochelle Toyota dealershiop yesterday to get information about a Highlander SUV and if the price was right I would buy the vehicle. When I first arrived at the showroom I had to go to an to get information about a Highlander SUV and if the price was right I would buy the vehicle. When I first arrived at the showroom I had to go to another manager to hlep get me some assistance from a saleperson--everyone seemded to be having breakfast. I met a salesperson and explaind to him exactly what I wanted. It took me 50 minutes of total frustration to get some kind of repsonse from this person which was not complete. This salesperson provided me with a customer work sheet with three numbers on it, no specificity. Upon leaving, a manager followed me out the door, into the parking lot, and quired me about me problems. I advised the manager that I could not believe the ineptness of the personnel in this dealership and then I went my car. This manager,( name unknown but good description ) is a short puggy overweight unattractive man who wears glasses and has a beard, started to curse me with F's and Pr--K language, kicked my car, and then demanded that I get out of my car to fight him. He then yelled a few more epitachets of horrible language and I left quickly. I was afraid this short overweight bearded manager was going to kill me. I was waiting for him to pull a gun and start shooting. I actually thought I was being confronted by a '' Postal Worker '' situation. I called the Toyota Corporation to register my complaint and advised them of this most HORRIBLE, HORRIBLE HORRIBLE experience and noted my personal fears in dealing with this store manager. There is more but I don't have the space to continue to writing. More

I would never, never go to this dealship. We put a deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a v deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a very busy man and never called us back. After 2 weeks and no call back we talk to a manager and was told it that the car would be in the next week. Well, its been 3 1/2 weeks and we are still waiting. And Mr. Jones still has not called us back. More

This is the 4th and last time I deal with New Rochelle Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new t Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new tires for my car. They had me on hold for over 15 min. Then when they did come back on the phone they asked me why I am calling, therefore they forgot I was on the phone. Another experience I had was where they charged me $400 in labor to change my oil and my front brakes. The parts were only $200 and I had to leave the car there for 6 hours. I am so unhappy with them I will never purchase another vehicle from them or service my car there. Over the past 5 year we have purchased 3 cars from them, never again! More

my budget was like $12,000 and i didnt really have excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like th excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like that. so when i went to new rochlle toyota, the manager steve was a nice guy. sales guy chaka showed me some nice cars, and i ended up buyin a nice red camry. my payments were not bad at all. they understood my situation, and helped me. they didnt waste my time. i am glad i went there. More

I loved the way they treated us. I went with my husband to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car at the end of the month. He did not push us to buy the car, neither did the sales manager. Everyone was very helpful. I love my Toyota Prius which I bought from them. I would recommend this dealer to anyone who wants to be treated like a guest. The gentleman who did the bank document work was very helpful. He explained all terms and conditions before we actually signed any contracts. Great people, great service. More

STAY AWAY FROM THIS DEALER CROOKS I went to this dealer STAY AWAY FROM THIS DEALER CROOKS I went to this dealer to buy a camry and was treated terrible the saleman offered me a deal here is his deal IF STAY AWAY FROM THIS DEALER CROOKS I went to this dealer to buy a camry and was treated terrible the saleman offered me a deal here is his deal IF I GAVE HIM $100.00 CASH HE WOULD TAKE OFF $500.00 ALTHOUGH IT SEEMS LIKE A GOOD DEAL I FELT IF YOU WOULD ROB FROM THE STORE YOU WORK FROM YOU WOULD ROB A CUSTOMER. I TOLD THE MANAGER AND HE LAUGHED. STAY AWAY More