New Rochelle Toyota

Satisfaction Guaranteed This was my second time having Roland Riley in your Sales Dept. as my salesman and Darnell Duckett who is the Business Mgr. Roland is the most patien This was my second time having Roland Riley in your Sales Dept. as my salesman and Darnell Duckett who is the Business Mgr. Roland is the most patient and knowledgeable sales person. I had so many questions; I was apprehensive the price; my credit; about having two leases at the same time; but he answered all my questions over and over. When I got the my second lease about 6 months ago, he told me that he had the perfect car for me, he even chose the color (I am 75-years-old and was coming from a big 2003 Suburban that I truly loved, but it was on its way out and I knew it); it wasn't easy for him to show me that I would love a RAV 4. This time when I went to renew the lease for my grandsons' Corolla he told Roland what he liked and what he wanted and again Roland delivered and got him the Black Camry, a beautiful car. It was just his manner in taking care of your customers. He did not stampede or bullied us, he listened and both my grandson and I came away pleased. Darnell, your Business Mgr. is another example of a person who is patient, knowledgeable and experience in the financial and packages offers that Toyota have. Toyota offers so much you don't know what package to take or what packages are definitely a MUST, but Darnell explained the value of each package. Your sales team on the floor were all very courteous and helpful. I am sure that I would have been happy with anyone of them, but because I had a good rapport with Roland six months ago, I didn't want to go to anyone else. More

Used Toyota Corolla I worked with Harold to purchase a used car. I have to say that the dealership itself takes away the negative aspect of dealing with sleazy salespeopl I worked with Harold to purchase a used car. I have to say that the dealership itself takes away the negative aspect of dealing with sleazy salespeople. Harold was every experienced and very helpful. The staff helped us deal with closed banks and insurance companies (it was New Years day). I 100% recommend this dealership and Harold as a salesman. More

I believe in MAGIC Max worked his magic. He paid attention to my wants and helped me realize my needs and all within my price range. I went from walking to driving a To Max worked his magic. He paid attention to my wants and helped me realize my needs and all within my price range. I went from walking to driving a Toyota Sienna. (Fve diamond, five star service) I would also like to thank John from finance and Steve the New Rochelle Toyota manager. More

Excellent diagnosis on my Toyota Matrix 2005 Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle. More

Excellent Customer Service! I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was ver I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was very satisfied with the quality service provided to me by Celeste V. She was attentive and made sure I understood the entire deal before signing any papers. Also, I was not pressured Keep up the good work Celeste, your customer service is top notch! Grace O. Mt Vernon More

Super Satisfied Customer My experience at New Rochelle Toyota was a pleasant one. : ) All my questions and concerns were addressed in a professional manner and Frankie Wells My experience at New Rochelle Toyota was a pleasant one. : ) All my questions and concerns were addressed in a professional manner and Frankie Wells made sure I felt comfortable and made the entire experience a great one. He helped me make the best decision for me and my family. I couldn't be more grateful. Looking forward to doing business with New Rochelle Toyota in the future. I highly recommend this dealership to everyone looking a great experience when purchasing a vehicle. Wish I could give 10 stars : ) More

I love working with Harold Parks I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember her name right) took the call and confirmed the car was at the dealer. When I arrived at the dealer I was asking for Natasha even though a rep came out to greet me. Then I realized Natasha was actually the telesales. Anyway after a few short minutes Natasha came out to greet me even though I already started a conversation with Harold. I told Natasha I wanted to make sure her customer wasn't stolen or anything. So it was a bit confusing in the beginning but Harold went on to explain the CPO car I was interested in, showed me exactly what work was done by the dealer to certify this vehicle. I asked him outright I had too many unpleasant experience in the past about dealer including the one I got just a short moment ago from a neighborhood dealer (Westchester Toyota to be exact). He explained that on the bill of sale if I decide to purchase a car at the dealer I would not see any document fee, processing fee and other fees which are hard to understand. While my family was testing and inspecting the car I also tried to bargain with Harold. He kindly refused to provide any discount but I know through research that the price for this CPO car was really fair. Due the salesmanship and carfax report my family was able to walk out with the car we wanted. Harold kept telling me he had worked for the dealer for 12 years and I trust it to be fact and I understand the reason why. If I had to pick on something about the whole experience, I wish the dealer could have tightened up the process a little more as there was some idle time where we did not know where Harold was and which manager was processing what documents. Anyway we stepped into the dealership around 1:30PM not sure if we were really buying a car and left around 5:45PM with a new car, so I feel that the overall time it took was reasonable. My experience with Harold and New Rochelle Toyota had given me some hopes about dealing with auto sales professional and car dealers. I am a sales professional myself (love mentioning that to Harold and other sales professional I dealt with when I was making major purchases). Honest and pleasant sales professionals like Harold really makes a difference in people's lives. More