New Rochelle Toyota - Service Center

Time after time I must return my car for improper mechanic repairs that don't fix the issue or work poorly done. Services are bad. mechanic repairs that don't fix the issue or work poorly done. Services are bad. More

Irvin "Will" Paneto is amazing!!! I had a problem with my seatbelts and the Mamaroneck Toyota would not help me. I was so upset and Will came to the rescue! He was quick to help! He told me to come right ove seatbelts and the Mamaroneck Toyota would not help me. I was so upset and Will came to the rescue! He was quick to help! He told me to come right over, checked out the issues, called Toyota HQ and got the parts sent right away. Within four days I got a text that the part was delivered and I zipped on over and it was fixed. Mamaroneck told me I was not a customer and New Rochelle's Will treated me like gold! I felt so appreciative and happy my issue is fixed. More

I was treated as if I i had a BENTLY Mr Panteno the Service ma Advisor/Rep was a true customer service professional When I arrived to the counter Mr Panteno was on the phone, and he md Mr Panteno the Service ma Advisor/Rep was a true customer service professional When I arrived to the counter Mr Panteno was on the phone, and he mde contact with me to acknowledge my arrival I was impressed how he ws handling the client on the phone,, patient and reassuring on what they were discussing and very polite When I was called to the service desk, his professional attitude was evident. Quickly looked up my information and went over the service I would be receiving under my Toyota care plan. He even discussed that my vehicle had a recall part and assured me to call in about a week and an appt would be set up to return. The service was quick and the waiting room was nice cool clean with social distancing protocol in place Mr Paneto reviewed my service upon completion of the service and reminded me to call to address the recall item of my car A truly pleasant experience/ Please extend my thanks to him More

Never disappointed I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all t I can never express fully my gratitude for the excellent service I receive from Irvin Paneto each time I step into the Toyota Service Dept. for all those many years. The profound knowledge he has of his job is unparalleled, and for me reassuring. He is also thoughtful, kind and a good listener. In other words: He is a Keeper! Roswitha More

Excellent Courteous Professional Service (Recall Issue) Enjoyable Experience From Our Service Check In Agent Lloyd Who Is Incredibly Great At His Job And Very Personable And To The Service Dept Which Correc Enjoyable Experience From Our Service Check In Agent Lloyd Who Is Incredibly Great At His Job And Very Personable And To The Service Dept Which Corrected Our Recall Issue, Just An Excellent Pleasant Experience; Thank You All !!! Respectfully, Frederick P. Gregory More

"Stellar Customer Service” I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment an I can’t express enough gratitude for Mr. Irvin Panetos customer service this morning. I nervously walked into the service office for my appointment and was greeted by Mr. Paneto’s compassionate smile and reassuring assistance. His willingness to ease my fears in terms of the work that needed to be done was so helpful. Quality customer service is a hit-or-miss these days and I am so thankful I found someone at New Rochelle Toyota’s Service Center to lead me in the right direction; best of all someone who cares. Mr. Paneto surpassed expectations! More

Friendly and Fast In the service department William Q is awesome. If you ever have questions or just for routine service he goes above and beyond to assure you're take In the service department William Q is awesome. If you ever have questions or just for routine service he goes above and beyond to assure you're taken care of. I thought I had a nail in my brand new Rav4 took it to the service department since I was in the area. Before they put it as a work order William checked it out and load and behold it was a tiny screw that didn't get to go through the tire! He saved me time! He was very personable and I'm grateful for his help. More

fast and friendly early morning service is a plus . quick turnover and friendly staff. convenient location near my home is also a no brainer . just need bagels to go wi early morning service is a plus . quick turnover and friendly staff. convenient location near my home is also a no brainer . just need bagels to go with the coffee More

Very Positive Experience! Jimmy was very professional and pleasant. He communicated with me at all times about my vehicle. My vehicle was returned to me in an excellent conditi Jimmy was very professional and pleasant. He communicated with me at all times about my vehicle. My vehicle was returned to me in an excellent condition. More

EXCELLENT SERVICE, BEST PERSONNEL. I was welcomed by Mr. Irvin, he is the best Toyota representative I have ever met and I've been in plenty of Toyotas. He helped me out with all my pro I was welcomed by Mr. Irvin, he is the best Toyota representative I have ever met and I've been in plenty of Toyotas. He helped me out with all my problems as soon as I arrived, communicated with me via text and kept me updated with my car service. I would definitely come back to do my service from now on thanks to Mr. Irvin. Christian Torres More