New Rochelle Toyota - Service Center

Great staff and service! We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledg We've been using this Toyota service centre for the last 4 years and I've always had a very good experience. Staff is professional, friendly, knowledgeable and workshop get the job done in a reasonable amount of time. We would highly recommend them to friends, other Toyota drivers! More

Amazing customer service I received amazing customer service at New Rochelle Toyota, from the courteous staff on the phone while making the appointment to the friendly & court I received amazing customer service at New Rochelle Toyota, from the courteous staff on the phone while making the appointment to the friendly & courteous staff in the service center. The staff made everything easy for me and they were extremely accommodating. More

Above and beyond service! Highly recommend. Our Prius broke down about an hour into a seven hour drive to New Hampshire. Luckily, we were close to New Rochelle Toyota. Right from the get go, we Our Prius broke down about an hour into a seven hour drive to New Hampshire. Luckily, we were close to New Rochelle Toyota. Right from the get go, we were greeted by helpful and capable staff, who had our best interest at heart. We were fortunate enough to meet with Will in the service department, who went ABOVE and BEYOND the call of duty to help us out. Through the entire repair process, Will made sure that we were clearly informed with what was going on, and answered all of our may questions. He was kind, honest, and professional. I have never had such a positive experience involving car service/repairs. I would highly recommend New Rochelle Toyota to a friend! More

Awesome Service Department! The entire service crew consists of friendly, courteous individuals! Since I got my 2000 Camry a little over 2 years ago, I have pleasantly surprised The entire service crew consists of friendly, courteous individuals! Since I got my 2000 Camry a little over 2 years ago, I have pleasantly surprised with the service. From the Service Manager to the Assistant Service Manager to the Service Writers to the drivers that first greet me when I pull in for service... all top-notch! They are the reason that I service and repair my car ONLY at New Rochelle Toyota! More

They overcharge for small jobs -like replacing a little bulb I went in for a NY State Inspection for 37 dollars. They purportedly found two corner lights (blinker lights out) 3 dollars per bulb. They charg I went in for a NY State Inspection for 37 dollars. They purportedly found two corner lights (blinker lights out) 3 dollars per bulb. They charged me 83.23 to replace these bulbs. I went to Mavis immediately after, and they showed me how easy it is to change these bulbs, literally 10 seconds. So actually NeW Rochelle invites you in for an insepection, find something wrong and then overcharge. 6 months ago they wanted to charge me twice the amount that Mavis charges for an oil change. Luckily, I first inquired with Mavis and hed the job done there. New Rochelle Mavis, your go to place! More

New Rochelle Customer The curtious and friendly way your representative treated my son and I made us feel like we mattered to your business. He was not only professional b The curtious and friendly way your representative treated my son and I made us feel like we mattered to your business. He was not only professional but enquired about our summer vacation. More

Best Customer Service provided by Walter. Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years. I would suggest removing the TV from the wa Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years. I would suggest removing the TV from the waiting room. Go with audio instead. Soft rock mixed with jazz and classical music would help de-stress the customers. More

service experience I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication by service adviser Will (Irvin). He has turned a frustrating situation into a very fine experience. More