When I went in for my service appointment the desk clerk told me I did not have an appointment even after I showed him the appt card I was given at the time I made the appt. He had a chip on his shoulder, as he continued to repeat that I did not have an appt. He needs a lot of training on how to treat a customer. If he wouldn't want to be treated like trash then he shouldn't treat the customers like trash. No professionalism at all!! Me, my family, and my friends will never go there and will be sure to spread the word! By the way, they contacted me to come back, they found that my appt was there! Did they really think I would go back?