Newark Toyota World

I am a long time customer as well as most of my family. Up until about two years ago I would have given a fantastic review but since then I have had a number of negative experiences. The incident that has Up until about two years ago I would have given a fantastic review but since then I have had a number of negative experiences. The incident that has prompted me to write this occurred 2/3/23 with an assistant service manager. I dropped the car off at 830 amfor an oil change and had a service pass. My car had been squeaking and people said it was the brake. I told him and he put an order for a brake inspect in addition to the oil change I told him it was included in the service pass. He said it wasn’t. I tried to show it to him (he did not)and he said to bring it in when it was done. He did not ask if I was waiting or not. I walked to work and waited for a call. I ended up calling Toyota at 230. A woman said she would inquire and get back. I asked why it was taking so long and she said preference was given to people who had an appointment ( I did) and were waiting ( they didn’t know). I said I would like to know if I need to get a ride home or cancel my weekend plans. I get a call a bit later and am sent a quote which still has the $50 break inspection. I sent a text back about the service pass for the brake inspection. No answer. At 6 pm I walked over to Toyota and I still had not heard a thing. I texted that I was in the lobby waiting and he instantly texted it was all ready. Guess what was still on the bill? I showed him the pass on my phone and he said it didn’t apply even though it says in black and white that it does. My mom said “he isn’t going to take it off?” very loudly and all of a sudden he says “Oh, I almost forgot to take it off!” He had no intention of doing it but a supervisor was standing next to him when my mom said that loudly. He ignored me 3 times, and two of those times he told me I was wrong. He lied and insulted my intelligence, which is ironic considering he couldn’t read the back of the service pass. Frank, I don’t know if you are either lazy or something more sinister but when you don’t listen or lie to a customer (for whatever reason) they will ALWAYS remember. They will never trust what you say because once you lie, in their eyes, every word that comes out of your mouth from then on is a lie. There is a word you should look up. ACCOUNTABILITY. Besides that, my mom and I bring our cars in usually within a week of each other for maintenance. It is an amazing coincidence how both of us will have almost identical expensive recommendations made by the mechanic that are crucial to get done immediately. Except our cars are completely different aged and types. How odd. More

I was not even notified to pick up my car making me wait for hours. The so called "specialist" was even trying to persuade me to replace all four functioning tires. What a rip-off. for hours. The so called "specialist" was even trying to persuade me to replace all four functioning tires. What a rip-off. More

I called to get a vehicle payoff for my mother in laws who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and alway who recently passed away. I left a message for the manager to call me back and never received a call back. I work in the automotive space and always call back customers back no matter what the question is. My mother in law had purchased a few cars from this dealership. Bad customer service. Do better More

A very professional, friendly and satisfactory experience taking my vehicle to them for service. Confident with their knowledge and expertise experience taking my vehicle to them for service. Confident with their knowledge and expertise More

Clean professional and my salesperson was great. He listened to my needs. I was in the business for close to 40 years. Many salespeople in the past just go with their agenda when I try and make the He listened to my needs. I was in the business for close to 40 years. Many salespeople in the past just go with their agenda when I try and make the sale easier for them. Away did what he had to do but respected I was in the business. He and the manager assisted me putting the deal together More

Very friendly and great customer service and the waiting area nice and clean thanks. For waiting area nice and clean thanks. For More

I went in for an oil change. That was done well but when I got into the car my steering wheel was left up so high. The rear view mirror was out of my focus and the seat was way That was done well but when I got into the car my steering wheel was left up so high. The rear view mirror was out of my focus and the seat was way back. If you all need to adjust these things for you, you should put them back where they were for the owner as I did not know how to get the steering wheel back where I had it so it was hard for me to deal with. More

Forgot oil change reminder sticker. Didn’t top all fluids off, Wasn’t ready when called and arrived. Didn’t top all fluids off, Wasn’t ready when called and arrived. More

Have had a defective chip since purchase, it was mentioned the first time I took it in for service, and taken in specifically for the problem twice and still after multiple visits and multiple tries mentioned the first time I took it in for service, and taken in specifically for the problem twice and still after multiple visits and multiple tries to get someone to call me back I am still waiting. Now I was supposed to get a call back from a manager and crickets............................. More

We stop buy to see a vehicle I viewed listed online ( that MORNING ) and decided to go check it out . We arrived less that a hour after viewing it on the website and was told it was already sold . It that MORNING ) and decided to go check it out . We arrived less that a hour after viewing it on the website and was told it was already sold . It was sitting out back with sold sign laying on the dash . So, Ok sometimes this happens , So we went to a couple other Dealerships , but wanted to Check out the Highlander before we made a Decision . I have a good idea about the Highlander but my wife hasn't been around anyone who owns one , Talk to a sales person about coming in and letting her check out a used one , and see if we wanted to reserve a incoming Vehicle . Was going to coming in Tuesday 2/22/22 this week but weather was Nasty and called to tell them we'd be in when the weather cleared ( forecast had rain showing for a couple days , so wasn't sure . Wed Morning we saw the Weather had cleared out and left Messages about coming back in and see what she thought about the Highlander ( possibly putting money to reserve , which we brought with us ) Never received a response back from the messages I left but figured someone would at least help us ??? NOT saw several People outside , I guess at least one or more worked there , and no one spoke to us or ask us if they could help us . I looked inside and only saw one person playing with their phone , So we just left . So sorry but 2 stars is generous , Wife was disappointed , but I told her we'll find another dealership , HAVE A NICE DAY More