Niello BMW MINI

Nice Dealership Haider Karim and Karen Quezada were very helpful when we went there to look at a vehicle. Haider helped us scroll through their available models for s Haider Karim and Karen Quezada were very helpful when we went there to look at a vehicle. Haider helped us scroll through their available models for sale and Karen was there to help us with the paperwork and explained to us financing, Aj helped us with our trade and am happy that he added more to my trade than what we initially agreed upon. Mike helped us finish the transaction and final paperwork. Haider was specially helpful in explaining to us and demonstrating the vehicle features before we left the dealership.He actually stayed just to do this and I think he was the last one to leave. Thank you guys! More

Again an Excellent Experience This is our 2nd Mini purchased Niello. Our original salesperson for our 2014 Mini was Kevin Powell but this time Kevin started the process but Jason A This is our 2nd Mini purchased Niello. Our original salesperson for our 2014 Mini was Kevin Powell but this time Kevin started the process but Jason Anders finished the sale. We had a couple of questions after the sale and Jason was very helpful and helped us out over the phone as we are in Chico. Will definitely be back for our next one. They also had dog bones to treat our little dog Naz. More

Excellent Service From Niello BMW Niello BMW of Sacramento provided world class service when I recently leased my BMW X1. They are extremely knowledgable and put the customer first. I Niello BMW of Sacramento provided world class service when I recently leased my BMW X1. They are extremely knowledgable and put the customer first. I highly recommend them and I am very grateful for a wonderful experience! More

Quality cars, Quality people This was my first major car purchase and I really didn't know what I was doing. When I arrived here, there was a product specialist as well as a sales This was my first major car purchase and I really didn't know what I was doing. When I arrived here, there was a product specialist as well as a sales associate that helped me. They worked well as a team and made sure that I understood the car I was purchasing. I have still had questions along the way (as I expected I would) and they have been more than patient with me in making sure to explain things and/or get answers I am looking for. I really appreciate it and look forward to another car purchase in the future from these guys. Thanks Niello Sacramento! More

Brandon listened to what we wanted and delivered. Went in just to be able to say we'd checked out BMW's before moving on to what we thought would be the car we'd buy. Brandon listened to what we were Went in just to be able to say we'd checked out BMW's before moving on to what we thought would be the car we'd buy. Brandon listened to what we were looking for in a car, brought out a BMW X5 for us to look at and test drive. Two hours later, after also test driving an alternative, we were doing the paperwork to buy the X5. Best experience I've had at a car dealership, and I've had a few experiences I remember from dealers I'll never deal with again. Very impressed by the time Brandon took both before and after the sale to explain how everything worked, and on an X5, there are a lot of things to learn about the integration of all the systems and how you display and control the features. More

X5 Purchase Tony went out of his way to find me a car with the color and interior I wanted. There was only 1 and he brought it in from New Jersey. He and Dianne Tony went out of his way to find me a car with the color and interior I wanted. There was only 1 and he brought it in from New Jersey. He and Dianne were a great team. I never felt that the process was offensive and we were able to do most over the phone. Thanks to both for their outstanding customer service and support. More

Bad Service When I arrived to the Fulton Avenue location I was not greeted professionally. The advisor Kerry Saunders did not treat me with courtesy or respect. W When I arrived to the Fulton Avenue location I was not greeted professionally. The advisor Kerry Saunders did not treat me with courtesy or respect. When I spoke to explain my concern about my vehicle he interrupted me and said I'm not your advisor. Technically, he was for the day I came in because I received a email saying he was. He said sit in the lobby I will get to you with a careless rude tone of voice. I noticed when he finally talked to me about my vehicle concern, he told me I need to discuss this with another service advisor named Joe. This visit was totally unprofessional and disorganized. The loaner vehicle was dirty inside and out.i was not offered for it to be cleaned out. I ask and this guy named Chad said employees there are too busy to clean it. I felt like treatment was rude and careless. More

Made me feel welcomed and wanted. After going to several BMW dealers, and because I wasn't looking to buy a new M car or 7 series, I was made to feel like I wasn't worth the time. Cont After going to several BMW dealers, and because I wasn't looking to buy a new M car or 7 series, I was made to feel like I wasn't worth the time. Contacted Niello re several CPO cars I liked in their inventory. I came by and was warmly welcomed and they had staged the cars in front like I was important to them. I purchased the CPO car from them and they made it easy and were fast to deliver. I will definitively come back when it is time to upgrade! More

Excellent experience My experience at Niello Mini was excellent. Luis Portillo was extremely helpful and I now have the perfect Mini. Everyone I met at the dealership was My experience at Niello Mini was excellent. Luis Portillo was extremely helpful and I now have the perfect Mini. Everyone I met at the dealership was friendly and helpful without being pushy. Great people, great cars. More

Great sales team and car value. I recently purchased X5, I drove over 100miles to this dealership because of their reputation. Greg Melin and AJ Gharu assisted me with the entire pro I recently purchased X5, I drove over 100miles to this dealership because of their reputation. Greg Melin and AJ Gharu assisted me with the entire process. They are both very professional, knowledgeable, and helpful. Greg Melin spent over an hour going through features of the vehicle, which was extremely helpful! Overall it was a great experience, I would recommend this dealership to everyone, and will definitely be going back to them for my next vehicle. More