Niello BMW MINI

Niello Mini... AWESOME I am allergic to auto dealerships and never write reviews of any kind. Seriously heard a lady today say she could actually hang out here. Mini is on a I am allergic to auto dealerships and never write reviews of any kind. Seriously heard a lady today say she could actually hang out here. Mini is on a whole new level and Niello in particular. I suppose it helps that their cars sell themselves, but employees all having a good time, engaged, genuine, no pressure, yet STILLL getting their work done. Go figure. We bought our new Mini about a year ago from a dynamite salesman Chris Padilla. My wife has been back a couple of times for routine service but has not run into Chris. Today we went back again for oil change etc, and Chris remembered us immediately. Hard to believe. We struck up conversation straight away. Half the time it had nothing to do with cars, but life, family, general interests. It was not about the pursuit of another sale today, he knew we were not buying a car he just couldn't restrain himself about some of the new models. Totally enthusiastic. A good sales tactic???...probably in part, but he, and in fact the whole sales staff are just amped up about all the techy stuff, gadgets, styles, performance etc. A lot of fun being there today. By creating a unique culture of total auto enthusiasts, Niello has set the bar high. All of this would be of no value if the product didn't work... But it does, gotta ticket for 85 on the way home to prove it. Jeff and Victoria Brayshaw More

Great Dealership, Fantastic Customer Service I could NOT be more pleased with my experience at Niello Mini. I visited all the Bay Area Mini Dealerships (Concord, SF, Stevens Creek) for my lease I could NOT be more pleased with my experience at Niello Mini. I visited all the Bay Area Mini Dealerships (Concord, SF, Stevens Creek) for my lease trade in/new lease and was simply not getting what I needed/was asking for. I took a chance to reach out to Niello Mini and am so pleased with my decision to do so -- it was well worth the long drive from the Peninsula. Kevin Powell went ABOVE AND BEYOND to provide me with all the information I asked for. FANTASTIC customer service. He made the process so easy, and stress free, and kept me smiling and laughing the whole time. Car shopping can be a total pain -- but not this time. Once I arrived to Niello Mini, the whole team was ready for me. I was welcomed with warm smiles. The financing process with Chris Padilla was so easy. He explained everything to me, answered all my questions, and I was in and out in less than half an hour. I got a tour of the dealership and service department, and was on my way. I would absolutely recommend anyone looking for a Mini make the trip to Niello. I know I will be back for my future Mini needs. More

Mini Purchase I have recently purchased a Mini Countryman from Mark Schutten. Mark is a great salesman to work with. He is friendly, honest and not pushy. I e I have recently purchased a Mini Countryman from Mark Schutten. Mark is a great salesman to work with. He is friendly, honest and not pushy. I enjoyed my purchase experience with him so much and truly enjoy my new Mini, I came back today to purchase a 2nd vehicle. He again went the extra mile for me to make my experience (and deal) extraordinary! Jared, the General Manager, is also great to work with. Very accommodating and fair with his deals! Thank you Mark and Jared for taking great care of me. I will be back again! More

We had a great experience at Niello with Chris Padilla that exceeded all of our expectations. Chris was easygoing, friendly, and knowledgeable, and we never once felt pressured in any way. We also had our that exceeded all of our expectations. Chris was easygoing, friendly, and knowledgeable, and we never once felt pressured in any way. We also had our two daughters with us (ages 3 and 5) , and not only did he put up with their antics during the entire process; he also had toys and craft projects for them to work on tucked away in his office! Chris and the staff did such a great job making us feel comfortable and cared for that we would not hesitate to recommend him and Niello Mini to our friends and family! More

I first went to Niello Mini for some work on our current car. The dealership was great! They not only found the problem and fixed it at the minimum cost, they also fixed two campaigns (recalls) in a very sh car. The dealership was great! They not only found the problem and fixed it at the minimum cost, they also fixed two campaigns (recalls) in a very short amount of time. We decided to go back to buy another car, and I worked with Mark Shutten. He was a great rep who never put pressure on us to buy a car. He even gave my daughter a gift (after we decided to buy a car). This was a great experience and I would recommend Niello Mini to anyone - especially Mark Schutten. More

A great buying experience that is low pressure and everyone that was involved in my transactions was genuinely interested in helping me achieve my desired outcome. This dealership is focused on custo everyone that was involved in my transactions was genuinely interested in helping me achieve my desired outcome. This dealership is focused on customer satisfaction and they really do deliver. More

Great car buying experience! Dealership is brand new so obviously it was very nice, clean and neat. The staff was amazing. Buying a MINI is not like buying any other vehicle. It was stress and anxiety free obviously it was very nice, clean and neat. The staff was amazing. Buying a MINI is not like buying any other vehicle. It was stress and anxiety free. As soon as you walk in the atmosphere is FUN. Our salesman was Chris Padilla and there was no pressure to buy/lease. They truly bring a fresh feel to buying a car. We were allowed to test drive any car we wanted and Chris did not try and talk us into the most expensive car they had. He listened to what we wanted and pointed us in that direction. We met the Sales Manager Jared and again we were blown away with the relaxing feel that everyone including the Sales Manager had. It felt as though we had known them for a long time and we were buying a car from friends. My wife and I traded our car in and bought a Countryman S all4. We forgot the spare key to our old car and brought it in the following day. As soon as we walked in the door the next day everyone we had met the day before remembered our names and addressed us by our names. I am big on customer service and to me this shows the MINI family theme that MINI and its parent company BMW have brought to the car business. I would recommend Niello MINI to anyone who is looking to buy a MINI Cooper. I also contacted the Parts Dept. for key rings and rubber floor mats. The parts counterman was very friendly and helpful. Great people, Great dealership, all around great buying experience. More

My overall experience was fantastic! Mini has a wonderful, new facility, friendly staff and a very comfortable buying experience. Excellent dealership all the way around. wonderful, new facility, friendly staff and a very comfortable buying experience. Excellent dealership all the way around. More

Creed and Geoff were both awesome!!! Creed started the process with me but had to tend to another customer so Geoff took over and did a great job! Creed was really great- called, and kept me informed an process with me but had to tend to another customer so Geoff took over and did a great job! Creed was really great- called, and kept me informed and updated through the process! I would recommend Creed again for any buyers out there!!! Very laid back- not pushy at all!!! More

Chris Padilla was amazingly helpful and knowledgeable. We knew exactly which Mini we wanted, but not much else. Chris made it very easy for us! knew exactly which Mini we wanted, but not much else. Chris made it very easy for us! More