Niello BMW MINI

We were very pleased with Mark’s professionalism and knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to s knowledge about the different Mini models. Mark made it easy to negotiate a fair price. No haggling, no delays going to the finance department to see if he could get us the deal we asked for, just simply, we can do it. He did not use high pressure sales tactics nor bring in a sales manager to try and close a deal. These are very annoying tactics used by many other dealers. Mark was a pleasure to work, great sense of humor and made our car buying experience pleasant. When we did return to the dealership to purchase the Mini Cooper Mark gave us a very thorough walk through on the operation of the car and the various features. This is our second experience in purchasing a car from Niello and equally pleasant. We don't remember the finance manager’s name but he was also a pleasure to work with. He thoroughly explained the various warranty options and provided examples of the cost to repair justifying the option we chose. Though we had no intention of buying an extended warranty we did do so because of his knowledge and comforting tactics. Thank you. More

Great customer service...fast and friendly, I didn't have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! have to sit for hours waiting or dealing. Chris Padilla was great, he is the best! More

I had a great experience at Niello Mini. Chris Padella was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complet was awesome. I had to come back for a little service on my mini and the person I dealt with in Service (I believe it was Cha Vang) was just a complete pleasure. Everything was communicated with me, from Sales to Service, they wanted to insure that I understood everything. It was overall an excellent experience. I would never have expected this whilst buying a car. More

Thank you very much for all of your help. You provided great service that is greatly appreciated. You have a customer for life, my next purchase will be from Niello Mini. great service that is greatly appreciated. You have a customer for life, my next purchase will be from Niello Mini. More

If you EVER want to deal with a true professional, you need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically need to visit with Mark Schutten at Niello MINI. Mark is not your average salesman (no disrespect to the average salesman out there....statistically someone has to be average or there would be no poor or high performers). Mark is a true professional. Mark is courteous, respectful, professional and has very quickly become a friend to me. I came into the dealership after first making phone contact with Dominic (excellent as well). I just wanted to touch bases and see what vehicles were available and what they would give me for my trade in. Mark really went to bat for me and got me the deal I wanted....in return, I got a new MINI and a new friend. I thought this would be the end of my car buying experience....BUT NO, it got better. While Mark was having the vehicle washed and filled with gas (Seriously cool of him), I met with Mia in financing (another great person). We chatted a little about add on options (Again, seriously....she is not pushy) and settled on what I wanted. BING-BAM-BOOM, I drove off the lot with a BIG smile on my face. Did I mention that all of this happened in less than an hour and after 6PM? I would not hesitate to send my friends, mother, grandmother or your grandmother to Niello to purchase a car. I would however ask that you ask for Mark because I know for sure he will treat you and your closest friends or relatives professionally at all times. More

Creed was very patient and very nice to the new customer. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. And even we didn't have an appointment for the car test, we still had one. Overall, the experience was very good. More

Customer service was outstanding and finance was so quick! Very happy with purchase and experience with niello mini and Chris Padilla. Answered all my questions successfully. quick! Very happy with purchase and experience with niello mini and Chris Padilla. Answered all my questions successfully. More

Chris was great to work with. He was approachable and gave off an air of confidence. He kept us informed and worked with us to the completion of our purchase. Even after he made sure we were happy with o gave off an air of confidence. He kept us informed and worked with us to the completion of our purchase. Even after he made sure we were happy with our new mini by calling and email. We love our mini and are looking forward to many years of service. More

Mark Schutten at Niello Mini worked with me to get the exact Mini I was looking for. He was incredibly patient throughout the entire process! The whole process was laid back without a lot of hustle! I liv exact Mini I was looking for. He was incredibly patient throughout the entire process! The whole process was laid back without a lot of hustle! I live a good distance from the dealership and was able to agree upon pricing mostly over email;I really appreciated that, because when I arrived the exchange went quickly and before I knew it...I was driving away in my dream car!!! Thank you for all of your hard work Mark. I will definitely "steer" people in your direction! :) More

Cha Vang is our service advisor at Niello Mini and he is ABSOLUTELY the best. He truly has the customers best interest at heart and uses common sense to resolve any service issues or conflicts we had with s ABSOLUTELY the best. He truly has the customers best interest at heart and uses common sense to resolve any service issues or conflicts we had with servicing our Mini Clubman S. .... And here is the best part ... we bought the car used from another Mini dealer, and Niello still treated us like we were a very special customer. Hans is the service manager and he also took GREAT care of us. I feel like we have a relationship with Niello Mini and that relationship is valued. YES 5 stars - Buy a car from the Niello !!! and even if you did not buy the car from them ... take it in for service and get real, honest, common sense customer care. Thanks Cha and Hans ... We really appreciate your assistance. More