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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,195 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,195 reviews

August 08, 2024

Jason was helpful, friendly and accommodating with getting our repairs taken care of. I've had unsatisfactory interactions with another service advisor and happy that they aren't all like he was. More

by ALLEACH1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Aug 09, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Jason had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 08, 2024

I haven’t really dealt with the Volkswagon department very much ., but other than the not receiving return calls . I’ve had no problem and I can't complain . They’ve been courteous and forthcoming . Have More

by ATHLETICSAC24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
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Aug 09, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 08, 2024

The advisors are friendly. While waiting they acknowledge your presence and communicate their willingness to assist. More

by SGLOTT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Aug 09, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 07, 2024

Jacob was of great help very kind and was able to assist with all my car needs. More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Aug 07, 2024 -

Niello Volkswagen responded

Thank you, Lily, for your kind words for Jacob and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 07, 2024

Ron is very personable. The facility is impressively well-kept. I am happy to have such great service! More

by PSRODMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ron met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 07, 2024

I appreciate that all the knowledge, skills, experience, equipment, and parts are available to maintain my car. Staff is clearly there to serve the customer efficiently and on time. Explanations are thoroug More

by alixmarquiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 06, 2024

All employees were friendly and helpful. They went out of their way to make sure we were comfortable when we were waiting for next steps. More

by CARIDAVIS3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Jose, WIll and our team at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

August 06, 2024

My Service Advisor was as good as they come, from start to finish. Thanks Jacob! More

by lns2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
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Aug 07, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 05, 2024

Delighted Niello customer here. Top notch service communication and very thorough attention to detail. Jacob was my advisor on this last round of (2 year/20K mile) service. They ne More

by BWBAUSMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Aug 06, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Jacob here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 04, 2024

Good service at niello Volkswagen in Sacramento, I would recommend this dealership to my Volkswagen friends More

by AANDALUTSYK
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Aug 05, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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