Niello Volkswagen

I will buy a car from this dealership based on the excellent quality of the service department. excellent quality of the service department. More

We never received a text from Roger saying our car was ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would be - or if we needed to leave it a few days. He told us he sent a text hours earlier, but we never received it. We figure he must have typed the number in wrong. Other than that, he was nice and polite - even recommended a restaurant, etc. But wasting our time waiting was a real drag. More

Exceptional in their customer service. Exceptional in their customer needs. Exceptional in their online service. Exceptional in their customer needs. Exceptional in their online service. More

Brent was very friendly and knowledgeable. Had m car back quicker than expected. Will be back. Had m car back quicker than expected. Will be back. More

From the very 1st step into the dealership we got all possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and profession possible attention and care from all the members. Our advisor Jose was absolutely great, very fast, attentive , patient, knowledgeable and professional. Special thanks to Vincent, his proficiency helped us a lot to make the right choice. Great and fun experience overall. More

Jose made the experience seamless. His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been His knowledge, enthusiasm & patience was refreshing and his professionalism was unmatched. I didn't feel pressured by him in any capacity. He's been supportive to answer questions via text that I've had since leasing my id4 and left a really great impression overall. Jose is truly creating a new standard for salespeople in this industry rooted in empathy, kindness, and a genuine interest in the client's needs, as opposed to his own agenda to meet a quota. He provides his customers with the education and allows them to the autonomy to make an informed decision that best fits their needs and is a true servant leader. I am so grateful that I was able to work with him and hope that his method of operating is valued, celebrated & elevated by others he works with at the dealership. In another vein, I wish I could say the same about my experience with Michael. There were a few underhanded comments (directed at Jose) made that were off-putting and rather unprofessional. In addition, he wasn't as transparent and his delivery left me feeling disempowered and confused - the exact feelings I was hoping to avoid walking in to the dealership as a female on my own. I left his office with a bad taste in my mouth, which was a stark difference then my time with Jose. I hope this experience can be utilized as a learning opportunity and area for growth as I know firsthand how important group dynamics are to the success of a company. More

Didn't expect a good experience with vw dealer, but peasant surprise. Niello was very warm n helpful. peasant surprise. Niello was very warm n helpful. More

Matt was very helpful and friendly. He was thorough in explaining what needed to be done and what the process would entail. He was thorough in explaining what needed to be done and what the process would entail. More

Kind courteous, and very hard working. They put in a ton of effort to help us. They put in a ton of effort to help us. More

This was the most pleasant car buying experience i have ever had in my 25 years of buying new cars. Dealing with Jose was a joy. He was so easy with communication via emails and texts. He was even more ever had in my 25 years of buying new cars. Dealing with Jose was a joy. He was so easy with communication via emails and texts. He was even more pleasant in person as we finished our transaction and he explained all features of the vehicle before i drove off. Will(Finance) was kind enough to explain his experience with his EV. This gave me comfort knowing that i was fine by driving the EV up to Tahoe in winter. Overall, one of the best car buying experience with Niello VW. More