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Niello Volkswagen

Sacramento, CA

4.8
1,333 Reviews
Call Dealership (916) 359-9927
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2701 Arden Way

Sacramento, CA

95825

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1,333 Reviews of Niello Volkswagen

March 09, 2025

Matthew was able to come up with a solution to my squeaky brakes that I have been complaining about for two years! Changing to the new version of the pads has fixed what has been a terrible annoyance. Thank More

by TJACKS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Report | Print
Mar 10, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Matthew and our team were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2025

Very great experience and best place to buy a car. Service is so great as well. More

by COOLBRAD100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
Report | Print
Mar 10, 2025 -

Niello Volkswagen responded

Brad, Here at Niello Volkswagen, customer satisfaction is our #1 priority. Raymond and our team always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your service experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

March 09, 2025

Brent was very helpful with getting me to work and back, while repairs were being done to my vehicle. I have used Niello VW for all my vehicle repairs/maintenance and have always been treated very well. More

by LOWRYSFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
Report | Print
Mar 09, 2025 -

Niello Volkswagen responded

Thank you! Brent and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2025

The team was professional and personable. Very easy to work with. Highly recommend Niello VW! More

by ALEXIS28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Gwaltney III, Louis Phan, Tevin Saelee
Report | Print
Mar 07, 2025 -

Niello Volkswagen responded

Thank you so much for your wonderful review, Alexis! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

March 06, 2025

Love my new Buzz! Very friendly and efficient staff. This is my first VW and I am very excited about it. More

by gouldjean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Phan, Andrew Hammond, Spencer Prouty
Report | Print
Mar 06, 2025 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

March 05, 2025

I’m disappointed because I found out the electrical problem was simply because a wire was not connected to the battery. It was easily identifiable, but the VW mechanics did not notice that. More

by jaleh28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Report | Print
Mar 05, 2025 -

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 02, 2025

A great deal with an incredible team that worked to get me out the door with my new car. More

by MAIL-IT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson, Carlos Alvarenga
Report | Print
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

March 01, 2025

Ron is always super friendly and very accommodating. He’s always my preferred service advisor. I’ve been a customer of his for over 10 years. More

by reinettelittle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
Report | Print
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for your business over the years! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2025

10 out of 10. Niello VW always takes care of each and every customer. I am a customer for life! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano, Carlos Alvarenga, Scott Russo, Kristine Van Overeem, Ronald Stevenson, Matthew Wirth, Brandon Lamb, Louis Phan, Pleajur Bryant, Tevin Saelee
Report | Print
Mar 03, 2025 -

Niello Volkswagen responded

Thank you for taking the time to leave us a fantastic review. We appreciate your business here at Niello Volkswagen. We hope to see you again soon. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 26, 2025

Jason was super helpful with setting up the service on my ID.4, and getting the recall work done in a reasonable amount of time. The whole thing was a good experience! More

by BINY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Feb 27, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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